1. The document describes a storytelling exercise performed by a group to illustrate how leadership style impacts work climate. 2. They apply models of leadership style and work climate dimensions to analyze the hypothetical boss in the story, determining she displays an authoritative leadership style. 3. This style, if real, would create a positive work climate with high standards, clarity and commitment, but less flexibility and responsibility. 4. The group shares how their real leader uses an affiliative style to create a positive, caring and optimistic work environment.

1. Group 3 – Synergy Kaberlina Ho Anita Lee William Lee Yvonne Li Irene Or Oscar Wong Winnie Yong MGT6110W Organizational Behaviour Group Presentation

3. How do you feel today?? How about work climate? Ever thought of it?

4. Story Telling Hell Is Other People

5. Fenny – Assistant to big boss Jean – New Marketing Manager Big boss Doris – Fenny’s colleague and friend Ronald – handsome boss Good morning, everybody! I’m Jean. I newly join ABC company as Marketing Manager I’m Jean’s handsome boss! You may call me Ronald! I referred Jean to this job. I am big boss. Everyone here listens to me! I’m Doris. Fenny and I are colleagues and friends I’m assistant to big boss. Call me Fenny! It’s show time!!

6. ......that is NOT on company's annual report ^^ Especially about the former Senior Marketing Manager - Harry. I want to know more………………..…..

7. Coffee Break….. Former Senior Marketing Manager - Harry was FIRED ? ? ? ? Watch Out Fenny…. …… ..It was Complicated

8. Fenny ? Fenny ? Fenny ? Fenny ? Big Boss Assistant She told me lots of company things ! ! ! !

9. VS OUT HARRY divides people into groups ! IN

10. Fenny - Spy on others ?? ????? Informant WHY WHY WHY WHY ?????????????????????????????????????

11. Thinking….=.=!....Thinking…..Thinking….. Doris, Was Harry FIRED by Big Boss ? He was asked to leave because our Big Boss didn’t like him! Harry had lot of ideas and suggested changes in the way we work here !!!! Doris

12. Big Boss might like you ……. Rubbish!!!!!! ………………………… .. and dislike you next Bravo~ HAPPY HAPPY HAPPY YEAH !! YEAH !!

13. Ronald told me that someone close to our big boss is SPYING on people !! Always be cautious ! Let’s have lunch with Fenny and then go shopping afterwards! No Thanks ! Next time ^^ ( !!!) LUNCH ?

14. There are lots of FENNIES in this company ! You’ve just been talking to one ! Fennies ….…….. 1 2 3

15. What should I do……......

16. ………………………… ..We have to identify To help Jean………. Big Boss Leadership Style creates what kind of Work Climate

17. Model Application

18. Model (Johnson and Rodway, 2002) Source: Sarah Johnson and Greg Rodway, 2002. Creating a Work Climate That Motivates Staff and Improves Performance. The Manager by Management Sciences for Health, Vol. 11, No. 3, 2002 staff motivation organization’s history, culture, management strategy and structure, and external environment leading and managing practices and competencies work climate performance individual behavior organizational behavior leadership style work climate

19. Leadership Styles Source: Daniel Goleman, 2000. Leadership that gets results. Harvard Business Review, March-April organizational behavior individual behavior leadership style work climate Authoritative Affiliative Coaching Democratic Coercive Pacesetting (Goleman, 2000)

20. Authoritative Come with me. Affiliative People come first. Mother Teresa of Calcutta Mao Zedong Self-confidence, Empathy, Change Catalyst Empathy, Building Relationships, Communication Leadership Style in Phrases

21. Coaching Try this. Zhao Ziyang Democratic What do you think? Martin Luther King Developing others, Empathy, Self-Awareness Collaboration, Team Leadership, Communication Leadership Style in Phrases

22. Coercive Do what I tell you. Adolf Hilter Pacesetting Do as I do, now. Qin Shi Huang Drive to Achieve, Initiative, Self-control Conscientiousness, Drive to achieve, Initiative Leadership Style in Phrases

23. Big boss What Leadership Style is Big Boss???? Authoritative? Affiliative? Coaching? Democratic? Coercive? Pacesetting?

25. Leadership Styles and Work Climate Authoritative Affiliative Democratic Coaching Coercive Pacesetting Leaders in this style Dimension Of Work Climate “ Come with me.” “ People come first.” “ What do you think?” “ Try this.” “ Do what I tell you.” “ Do as I do, now.” Flexibility ++ ++ ++ + -- - Responsibility + + + + -- + Standards ++ ++ + ++ + - Rewards +++ +++ ++ ++ - -- Clarity +++ ++ ++ ++ - -- Commitment ++ ++ + + - - Overall impact on work climate Source: Daniel Goleman, 2000. Leadership that gets results. Harvard Business Review, March-April Mao Zedong Mother Teresa of Calcutta Martin Luther King Zhao Ziyang Adolf Hilter Qin Shi Huang

26. Negative Employees Response Response to Political Behavior Actions Taken by Employees Work Climate - Individual Behavior Positive Fear Defensive Playing Safe Invest Relationship Impression Management Techniques Flattery / Association Quit Be Yourselves No Response Neutral Work Climate

27. Experience Sharing

28. Team Structure National Sales Manager National Sales Manager Asst. Sales Manager (HK - Winnie) Regional Sales Manager (Guangzhou) Regional Sales Manager (Shanghai) Regional Sales Manager (Beijing) Sales Executive Senior Store Supervisor Sales

30. When we are rejected… Jesus will give you the hint. Think positive.

31. When we have arguments… Think from their angles and get to know their purposes.

32. Affiliative Leadership Style Authoritative Affiliative Democratic Coaching Coercive Pacesetting Flexibility ++ ++ ++ + -- - Responsibility + + + + -- + Standards ++ ++ + ++ + - Rewards +++ +++ ++ ++ - -- Clarity +++ ++ ++ ++ - -- Commitment ++ ++ + + - - Overall impact on work climate Most Strongly Positive Positive Positive Positive Negative Negative Source: Daniel Goleman, 2006. Leadership that gets results. Harvard Business Review, March-April

33. Positive Work Climate Responsibility Initiative Commitment Happy Innovation Challenge

34. Conclusion

35. Take Up Responsibility Leadership Style Work Climate Negative Motivated Committed Play Safe Flattery Association Actions Taken by Employees Leadership Style - Work Climate - Individual Behavior Positive Be Yourselves Invest Relationship Fear Quit Defensive Impression Management Techniques Employee Response Response to Political Behavior Neutral No Response

36. Think Positive! Act Positive!

37. You Will Be The Winner!!

38. ~ Thank You Very Much ~