Problem solving strategies 2011

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Galvin & Associates, Inc.

CLA workshop on Problem Solving Strategies April 2011, Dallas TX

Tecnologia Educação

Problem Solving Strategies James C. Galvin, Ed.D.

“In this world you will have trouble.” John 16:33 (NIV)

Your role is bring back new tools to share with your organization

Umm…sounds like your organization has a lot of problems

You want to get your team working effectively on those problems

Use proven problem solving techniques to find more powerful solutions

Detail Intro Point 1 Point 2 Point 3 Close

Action Map Sales plan Back cover Title testing Decide theme Outline Write book Edit Proof To printer Look and feel Design cover

System Diagram Work finished Hours per week Work to do Fatigue Mistakes

Storyboard Mike and Jeff talk by water cooler Mike goes to boss’s office Jeff gets the CFO to agree Eruption at staff meeting Jeff packs up his office A worried donor calls in Then tragedy strikes!

Timeline 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

PMI Good Color Nearby Right timing Easy Plus Fast We know them Minus Cash flow Too large Quality issues Bad service Getting approval Interesting Outsource instead? Get out of this market? Do we need it now? Rent one?

Matrix High Status Cooper Mini S Lexus RX Scion tC Cadillac CTS Smart Electric Acura RL Dodge Magnum Lincoln MKS Low Safety Rating High Safety Rating Subaru Outback Hyundai Tiburon Nissan Versa Ford Flex Volvo S80 Toyota Yaris Kia Rio Ford Taurus Low Status

You can repurpose used sticky notes, but don’t get carried away

1: State Problem / Goal Problem: Kids keep crying for a pet Goal: Decide what kind of pet to buy

You’ve got problems and you want your team working on them effectively

G&A www.galvinandassociates.com Resources > Presentations > CLA

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Problem solving strategies 2011

1. Problem Solving Strategies James C. Galvin, Ed.D.

2. “In this world you will have trouble.” John 16:33 (NIV)

3. Your role is bring back new tools to share with your organization

4. Umm…sounds like your organization has a lot of problems

5. You want to get your team working effectively on those problems

6. Use proven problem solving techniques to find more powerful solutions

7. Sticky Notes

8. Posting

9. Cluster

10. Rank

11. Detail Intro Point 1 Point 2 Point 3 Close

12. Action Map Sales plan Back cover Title testing Decide theme Outline Write book Edit Proof To printer Look and feel Design cover

13. System Diagram Work finished Hours per week Work to do Fatigue Mistakes

14. Storyboard Mike and Jeff talk by water cooler Mike goes to boss’s office Jeff gets the CFO to agree Eruption at staff meeting Jeff packs up his office A worried donor calls in Then tragedy strikes!

15. Timeline 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

16. PMI Good Color Nearby Right timing Easy Plus Fast We know them Minus Cash flow Too large Quality issues Bad service Getting approval Interesting Outsource instead? Get out of this market? Do we need it now? Rent one?

17. Matrix High Status Cooper Mini S Lexus RX Scion tC Cadillac CTS Smart Electric Acura RL Dodge Magnum Lincoln MKS Low Safety Rating High Safety Rating Subaru Outback Hyundai Tiburon Nissan Versa Ford Flex Volvo S80 Toyota Yaris Kia Rio Ford Taurus Low Status

18. You can repurpose used sticky notes, but don’t get carried away

19. Problem Solving Grid

20. Problem

21. 1: State Problem / Goal Problem: Kids keep crying for a pet Goal: Decide what kind of pet to buy

22. 2: Expand Options

23. 2: Expand Options

24. 3: Clarify Values

25. 3: Clarify Values

26. 4: Do the Math

27. 4: Do the Math

28. 4: Do the Math

29. 5: Improve Solution