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Small Business Online
         Making the web work for small business.

         deepbluesky.com/slides



Jim Morrison - Deep Blue Sky Digital Ltd
Who does ‘Web Design’?
Who does ‘Web Design’?


✤   Your friend or neighbour...
Who does ‘Web Design’?


✤   Your friend or neighbour...

✤   Your PR agency, printer, accountant etc...
Who does ‘Web Design’?


✤   Your friend or neighbour...

✤   Your PR agency, printer, accountant etc...

✤   A freelancer
Who does ‘Web Design’?


✤   Your friend or neighbour...

✤   Your PR agency, printer, accountant etc...

✤   A freelancer

✤   A professional digital agency
How do I choose?
How do I choose?


✤   Is building website their core competency?
How do I choose?


✤   Is building website their core competency?

✤   Will I speak directly to the guy doing the work?
How do I choose?


✤   Is building website their core competency?

✤   Will I speak directly to the guy doing the work?

✤   Is there a proven track-record?
How do I choose?


✤   Is building website their core competency?

✤   Will I speak directly to the guy doing the work?

✤   Is there a proven track-record?

✤   Will they be around in 1, 3, 5... 10 years time?
What do I need to know?
What do I need to know?

✤   1: Will people find my website?
What do I need to know?

✤   1: Will people find my website?

✤   2: Will it generate business?
What do I need to know?

✤   1: Will people find my website?

✤   2: Will it generate business?

✤   3: Can I keep it up-to-date, add to it & develop it?
What do I need to know?

✤   1: Will people find my website?

✤   2: Will it generate business?

✤   3: Can I keep it up-to-date, add to it & develop it?

✤   4: Is it social? Does it need to be?
What do I need to know?

✤   1: Will people find my website?

✤   2: Will it generate business?

✤   3: Can I keep it up-to-date, add to it & develop it?

✤   4: Is it social? Does it need to be?

✤   5: Will I be able to measure it’s success?
What do I need to know?

✤   1: Will people find my website?

✤   2: Will it generate business?

✤   3: Can I keep it up-to-date, add to it & develop it?

✤   4: Is it social? Does it need to be?

✤   5: Will I be able to measure it’s success?

✤   6: Will it stand the test of time?
Will they find it?
Will they find it?



✤   SEO - Is it built properly?
Will they find it?



✤   SEO - Is it built properly?

✤   SEO - Does anyone else know about it?
Will they find it?



✤   SEO - Is it built properly?

✤   SEO - Does anyone else know about it?

✤   SEO - Are you using the right tools?
Will it be effective?
Will it be effective?

✤   Before you start...
Will it be effective?

✤   Before you start...

✤   Does my designer understand my business?
Will it be effective?

✤   Before you start...

✤   Does my designer understand my business?

✤   Does my designer understand my customers?
Will it be effective?

✤   Before you start...

✤   Does my designer understand my business?

✤   Does my designer understand my customers?

✤   ... during production:
Will it be effective?

✤   Before you start...

✤   Does my designer understand my business?

✤   Does my designer understand my customers?

✤   ... during production:

✤   Does my site really sell me & my business?
Will it be effective?

✤   Before you start...

✤   Does my designer understand my business?

✤   Does my designer understand my customers?

✤   ... during production:

✤   Does my site really sell me & my business?

✤   Could my wife/gran/kid complete a transaction?
Is it fresh?
Is it fresh?


✤   Do you need to keep your site up to date? Yes!
Is it fresh?


✤   Do you need to keep your site up to date? Yes!

✤   What’s the most cost effective way to update?
Is it fresh?


✤   Do you need to keep your site up to date? Yes!

✤   What’s the most cost effective way to update?

✤   Is the CMS I’m being offered is right for me?
Is it fresh?


✤   Do you need to keep your site up to date? Yes!

✤   What’s the most cost effective way to update?

✤   Is the CMS I’m being offered is right for me?

✤   Get some examples of possible expansion at the outset.
Am I social?
Am I social?


✤   Do I need to engage with Twitter, Facebook etc?
Am I social?


✤   Do I need to engage with Twitter, Facebook etc?

✤   Are your customers on Twitter or Facebook?
Am I social?


✤   Do I need to engage with Twitter, Facebook etc?

✤   Are your customers on Twitter or Facebook?

✤   Are they susceptible when they’re there?
Am I social?


✤   Do I need to engage with Twitter, Facebook etc?

✤   Are your customers on Twitter or Facebook?

✤   Are they susceptible when they’re there?

✤   Does my agency understand social media?
Can I measure it?
Can I measure it?



✤   Google Analytics! Free, powerful, necessary
Can I measure it?



✤   Google Analytics! Free, powerful, necessary

✤   What to look for? Track ‘Goals’ not ‘Hits’
Can I measure it?



✤   Google Analytics! Free, powerful, necessary

✤   What to look for? Track ‘Goals’ not ‘Hits’

✤   Can my agency support me?
Don’t build a monolith..
Don’t build a monolith..

✤   Review regularly
Don’t build a monolith..

✤   Review regularly

✤   Talk to your customers
Don’t build a monolith..

✤   Review regularly

✤   Talk to your customers

✤   Use the right tools:
Don’t build a monolith..

✤   Review regularly

✤   Talk to your customers

✤   Use the right tools:

    ✤   Google Analytics
Don’t build a monolith..

✤   Review regularly

✤   Talk to your customers

✤   Use the right tools:

    ✤   Google Analytics

    ✤   Google Webmaster Central
Don’t build a monolith..

✤   Review regularly

✤   Talk to your customers

✤   Use the right tools:

    ✤   Google Analytics

    ✤   Google Webmaster Central

✤   Measure change
.. a quick recap!
.. a quick recap!

✤   1: Will people find my website?
.. a quick recap!

✤   1: Will people find my website?

✤   2: Will it generate business?
.. a quick recap!

✤   1: Will people find my website?

✤   2: Will it generate business?

✤   3: Can I keep it up-to-date, add to it & develop it?
.. a quick recap!

✤   1: Will people find my website?

✤   2: Will it generate business?

✤   3: Can I keep it up-to-date, add to it & develop it?

✤   4: Is it social? Does it need to be?
.. a quick recap!

✤   1: Will people find my website?

✤   2: Will it generate business?

✤   3: Can I keep it up-to-date, add to it & develop it?

✤   4: Is it social? Does it need to be?

✤   5: Will I be able to measure it’s success?
.. a quick recap!

✤   1: Will people find my website?

✤   2: Will it generate business?

✤   3: Can I keep it up-to-date, add to it & develop it?

✤   4: Is it social? Does it need to be?

✤   5: Will I be able to measure it’s success?

✤   6: Will it stand the test of time?
Deep Blue Sky
         deepbluesky.com/slides




Jim Morrison - Deep Blue Sky Digital Ltd

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FSB - AGM Talk

  • 1. Small Business Online Making the web work for small business. deepbluesky.com/slides Jim Morrison - Deep Blue Sky Digital Ltd
  • 2. Who does ‘Web Design’?
  • 3. Who does ‘Web Design’? ✤ Your friend or neighbour...
  • 4. Who does ‘Web Design’? ✤ Your friend or neighbour... ✤ Your PR agency, printer, accountant etc...
  • 5. Who does ‘Web Design’? ✤ Your friend or neighbour... ✤ Your PR agency, printer, accountant etc... ✤ A freelancer
  • 6. Who does ‘Web Design’? ✤ Your friend or neighbour... ✤ Your PR agency, printer, accountant etc... ✤ A freelancer ✤ A professional digital agency
  • 7. How do I choose?
  • 8. How do I choose? ✤ Is building website their core competency?
  • 9. How do I choose? ✤ Is building website their core competency? ✤ Will I speak directly to the guy doing the work?
  • 10. How do I choose? ✤ Is building website their core competency? ✤ Will I speak directly to the guy doing the work? ✤ Is there a proven track-record?
  • 11. How do I choose? ✤ Is building website their core competency? ✤ Will I speak directly to the guy doing the work? ✤ Is there a proven track-record? ✤ Will they be around in 1, 3, 5... 10 years time?
  • 12. What do I need to know?
  • 13. What do I need to know? ✤ 1: Will people find my website?
  • 14. What do I need to know? ✤ 1: Will people find my website? ✤ 2: Will it generate business?
  • 15. What do I need to know? ✤ 1: Will people find my website? ✤ 2: Will it generate business? ✤ 3: Can I keep it up-to-date, add to it & develop it?
  • 16. What do I need to know? ✤ 1: Will people find my website? ✤ 2: Will it generate business? ✤ 3: Can I keep it up-to-date, add to it & develop it? ✤ 4: Is it social? Does it need to be?
  • 17. What do I need to know? ✤ 1: Will people find my website? ✤ 2: Will it generate business? ✤ 3: Can I keep it up-to-date, add to it & develop it? ✤ 4: Is it social? Does it need to be? ✤ 5: Will I be able to measure it’s success?
  • 18. What do I need to know? ✤ 1: Will people find my website? ✤ 2: Will it generate business? ✤ 3: Can I keep it up-to-date, add to it & develop it? ✤ 4: Is it social? Does it need to be? ✤ 5: Will I be able to measure it’s success? ✤ 6: Will it stand the test of time?
  • 20. Will they find it? ✤ SEO - Is it built properly?
  • 21. Will they find it? ✤ SEO - Is it built properly? ✤ SEO - Does anyone else know about it?
  • 22. Will they find it? ✤ SEO - Is it built properly? ✤ SEO - Does anyone else know about it? ✤ SEO - Are you using the right tools?
  • 23. Will it be effective?
  • 24. Will it be effective? ✤ Before you start...
  • 25. Will it be effective? ✤ Before you start... ✤ Does my designer understand my business?
  • 26. Will it be effective? ✤ Before you start... ✤ Does my designer understand my business? ✤ Does my designer understand my customers?
  • 27. Will it be effective? ✤ Before you start... ✤ Does my designer understand my business? ✤ Does my designer understand my customers? ✤ ... during production:
  • 28. Will it be effective? ✤ Before you start... ✤ Does my designer understand my business? ✤ Does my designer understand my customers? ✤ ... during production: ✤ Does my site really sell me & my business?
  • 29. Will it be effective? ✤ Before you start... ✤ Does my designer understand my business? ✤ Does my designer understand my customers? ✤ ... during production: ✤ Does my site really sell me & my business? ✤ Could my wife/gran/kid complete a transaction?
  • 31. Is it fresh? ✤ Do you need to keep your site up to date? Yes!
  • 32. Is it fresh? ✤ Do you need to keep your site up to date? Yes! ✤ What’s the most cost effective way to update?
  • 33. Is it fresh? ✤ Do you need to keep your site up to date? Yes! ✤ What’s the most cost effective way to update? ✤ Is the CMS I’m being offered is right for me?
  • 34. Is it fresh? ✤ Do you need to keep your site up to date? Yes! ✤ What’s the most cost effective way to update? ✤ Is the CMS I’m being offered is right for me? ✤ Get some examples of possible expansion at the outset.
  • 36. Am I social? ✤ Do I need to engage with Twitter, Facebook etc?
  • 37. Am I social? ✤ Do I need to engage with Twitter, Facebook etc? ✤ Are your customers on Twitter or Facebook?
  • 38. Am I social? ✤ Do I need to engage with Twitter, Facebook etc? ✤ Are your customers on Twitter or Facebook? ✤ Are they susceptible when they’re there?
  • 39. Am I social? ✤ Do I need to engage with Twitter, Facebook etc? ✤ Are your customers on Twitter or Facebook? ✤ Are they susceptible when they’re there? ✤ Does my agency understand social media?
  • 41. Can I measure it? ✤ Google Analytics! Free, powerful, necessary
  • 42. Can I measure it? ✤ Google Analytics! Free, powerful, necessary ✤ What to look for? Track ‘Goals’ not ‘Hits’
  • 43. Can I measure it? ✤ Google Analytics! Free, powerful, necessary ✤ What to look for? Track ‘Goals’ not ‘Hits’ ✤ Can my agency support me?
  • 44. Don’t build a monolith..
  • 45. Don’t build a monolith.. ✤ Review regularly
  • 46. Don’t build a monolith.. ✤ Review regularly ✤ Talk to your customers
  • 47. Don’t build a monolith.. ✤ Review regularly ✤ Talk to your customers ✤ Use the right tools:
  • 48. Don’t build a monolith.. ✤ Review regularly ✤ Talk to your customers ✤ Use the right tools: ✤ Google Analytics
  • 49. Don’t build a monolith.. ✤ Review regularly ✤ Talk to your customers ✤ Use the right tools: ✤ Google Analytics ✤ Google Webmaster Central
  • 50. Don’t build a monolith.. ✤ Review regularly ✤ Talk to your customers ✤ Use the right tools: ✤ Google Analytics ✤ Google Webmaster Central ✤ Measure change
  • 51. .. a quick recap!
  • 52. .. a quick recap! ✤ 1: Will people find my website?
  • 53. .. a quick recap! ✤ 1: Will people find my website? ✤ 2: Will it generate business?
  • 54. .. a quick recap! ✤ 1: Will people find my website? ✤ 2: Will it generate business? ✤ 3: Can I keep it up-to-date, add to it & develop it?
  • 55. .. a quick recap! ✤ 1: Will people find my website? ✤ 2: Will it generate business? ✤ 3: Can I keep it up-to-date, add to it & develop it? ✤ 4: Is it social? Does it need to be?
  • 56. .. a quick recap! ✤ 1: Will people find my website? ✤ 2: Will it generate business? ✤ 3: Can I keep it up-to-date, add to it & develop it? ✤ 4: Is it social? Does it need to be? ✤ 5: Will I be able to measure it’s success?
  • 57. .. a quick recap! ✤ 1: Will people find my website? ✤ 2: Will it generate business? ✤ 3: Can I keep it up-to-date, add to it & develop it? ✤ 4: Is it social? Does it need to be? ✤ 5: Will I be able to measure it’s success? ✤ 6: Will it stand the test of time?
  • 58. Deep Blue Sky deepbluesky.com/slides Jim Morrison - Deep Blue Sky Digital Ltd

Notas do Editor

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