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Creating a Culture that
Develops Leaders as a driver
for Innovation and Growth
Janice L. Semper
Global Leader, Executive Development
GE
GE Works
GE works on things that matter. The best people
and the best technologies taking on the toughest
challenges. Finding solutions in energy, health and
home, transportation and finance.
Building, powering, moving and curing the world.
Not just imagining. Doing. GE Works.

ENERGY
MANAGEMENT

OIL &
GAS

POWER &
WATER

HEALTHCARE

AVIATION TRANSPORTATION

CAPITAL

HOME &
BUSINESS
SOLUTIONS
GE Today

Oil & Gas
10% / $15.2 B

Healthcare
12% / $18.3 B

GE Capital
31% / $46.0 B

Energy Mgmt
5% / $7.4 B

Aviation
14% / $20.0 B

Home
& Business Solutions
5% / $8.0 B

Power and Water
19% / $28.3 B

~$147.4B Revenue

Transportation
4% / $5.6 B

$16.1 operating earnings

3
Janice L. Semper
29 Oct 2013
The we drive innovation
HowGE innovation process

20% >3 year tech
80% <3 year tech
new product intro.

fastworks
quest
ge ventures

80% >3 year tech
20% <3 year tech
new technology intro.

monthly jri reviews
IB deep dives
business growth boards
talent pipeline eg. eclp
Global Innovation Barometer
C-Level
respondents involved in company
innovation strategy or process

questionnaire
Oct-Dec 2012

Survey

Malaysia
• innovation a strategic

Cross
sector
Global

3rd edition, 25 countries
companies 1.2k employees

priority
• framework for
innovation strongly
conducive
• abilities needed to
innovate clearly
identified
• collaboration way
forward

5
Janice L. Semper
29 Oct 2013
How do we create the right leaders
and culture for innovation?....
There’s no such thing as a 130-year plan.
We pass the test of time because we invent
things that make the world work better, and
along the way we reinvent ourselves to make
a company that works better.
1878 – Est . Edison Electric Co.

1903 – Largest Steam Turbine

1908 – Pioneering Elec. Locomotives

1930 – Empire State Building

1932 – GE Credit Corporation

1942 – Entering the Jet Age
There’s no such thing as a 130-year plan.
In the midst of constant evolution what stays the
same is our commitment to the continuous
improvement of both the individual and GE.
1983 – The MRI

2003 – Digital Hospital

2008 – The GEnx Engine

2009 – Advancements in
Ultrasound Technology

2010 – GeoSpring
Hybrid Water Heater

2011 – “Wing to Wing”
Smart Grid Solutions

2012 – The
Industrial Internet

2013
At GE, leaders inspire others to be
their best.
This is the foundation of our commitment to leadership
development. We believe that everyone at GE can be a leader –
and we believe that when one person grows and improves,
we all can grow and improve.
And together,
Our culture drives our longevity.
Our leaders drive our culture.
By leading at all levels, we work as one.

We build relationships
and share knowledge

We learn by doing because
there is no better way

We prove ourselves
before we lead others
Leaders connect people with the
processes that keep us all rising together.
Improving performance drives us all.
Goals and objectives are set for each individual and reviewed
regularly, and their performance measured against them.
Our G&O system ensures individual and organization goals are
aligned and enables feedback throughout the year.

Jeff Immelt

“Performance standards
are about simplicity
and accountability.”
Our Growth Values show us how
to perform.

External Focus

Clear Thinker

Imagination
& Courage

Inclusiveness

Expertise

They are embedded at every level of the company and
are supported by one unifying principle: always act with
unyielding integrity.
Leadership development @GE.

Career-long. Company-wide. Continuous learning.
Global Leadership
Programs
(~2% of workforce)

Professional Talent Pipeline:
~170,000

Executive
Development
(~3% of workforce)
Leadership programs and accelerators
develop our future leaders.

Early Career

100+
years
some programs have
existed for over a century

Experienced

Accelerators

4000+

1/3

on program today

of our most senior
leaders graduated
from a Leadership
Program
Crotonville: A place, and a global ideal.

Our mission:
To inspire, connect, and develop the GE leaders of today and tomorrow.

1956

first corporate
university founded

1000+
customers
per year

90%

of our senior leaders have
been through Crotonville
The Employee Management System tracks
goals and measures performance.
It includes tools to gauge:
Accomplishments
Strengths
Development Needs
Career Interests
Development Plan

EMS is a chance for all leaders
to assess and develop their
strengths and plan the future
of their career.

Current
Assignment

Performance

Growth
Values

Rating
Summary

Career &
Development

Approve
Appraisal
Session C helps us put the right people in
the right places to meet our goals.
The process includes:
EMS
9 Block
Succession Planning

Session C helps us develop our
leaders and track the
effectiveness of the entire
organization.
Our reputation
Our Leadership Journey Continues
Contemporized Growth Values

2011

Equipping leaders to meet tomorrow’s challenges

Reimagining Crotonville

Content , experience, environment

Global New Directions

Attracting and inspiring the next generation

Simplification

2012

Cultural and structural
approaches to growth

FastWorks

New processes and tools

Operational Reviews and Blueprints
New operating rhythm

2013+
© 2011-2013 General Electric Company

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Creating a Culture that Develops Leaders as a driver for Innovation and Growth

  • 1. Creating a Culture that Develops Leaders as a driver for Innovation and Growth Janice L. Semper Global Leader, Executive Development GE
  • 2. GE Works GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE Works. ENERGY MANAGEMENT OIL & GAS POWER & WATER HEALTHCARE AVIATION TRANSPORTATION CAPITAL HOME & BUSINESS SOLUTIONS
  • 3. GE Today Oil & Gas 10% / $15.2 B Healthcare 12% / $18.3 B GE Capital 31% / $46.0 B Energy Mgmt 5% / $7.4 B Aviation 14% / $20.0 B Home & Business Solutions 5% / $8.0 B Power and Water 19% / $28.3 B ~$147.4B Revenue Transportation 4% / $5.6 B $16.1 operating earnings 3 Janice L. Semper 29 Oct 2013
  • 4. The we drive innovation HowGE innovation process 20% >3 year tech 80% <3 year tech new product intro. fastworks quest ge ventures 80% >3 year tech 20% <3 year tech new technology intro. monthly jri reviews IB deep dives business growth boards talent pipeline eg. eclp
  • 5. Global Innovation Barometer C-Level respondents involved in company innovation strategy or process questionnaire Oct-Dec 2012 Survey Malaysia • innovation a strategic Cross sector Global 3rd edition, 25 countries companies 1.2k employees priority • framework for innovation strongly conducive • abilities needed to innovate clearly identified • collaboration way forward 5 Janice L. Semper 29 Oct 2013
  • 6. How do we create the right leaders and culture for innovation?....
  • 7. There’s no such thing as a 130-year plan. We pass the test of time because we invent things that make the world work better, and along the way we reinvent ourselves to make a company that works better. 1878 – Est . Edison Electric Co. 1903 – Largest Steam Turbine 1908 – Pioneering Elec. Locomotives 1930 – Empire State Building 1932 – GE Credit Corporation 1942 – Entering the Jet Age
  • 8. There’s no such thing as a 130-year plan. In the midst of constant evolution what stays the same is our commitment to the continuous improvement of both the individual and GE. 1983 – The MRI 2003 – Digital Hospital 2008 – The GEnx Engine 2009 – Advancements in Ultrasound Technology 2010 – GeoSpring Hybrid Water Heater 2011 – “Wing to Wing” Smart Grid Solutions 2012 – The Industrial Internet 2013
  • 9. At GE, leaders inspire others to be their best. This is the foundation of our commitment to leadership development. We believe that everyone at GE can be a leader – and we believe that when one person grows and improves, we all can grow and improve. And together,
  • 10. Our culture drives our longevity. Our leaders drive our culture. By leading at all levels, we work as one. We build relationships and share knowledge We learn by doing because there is no better way We prove ourselves before we lead others
  • 11. Leaders connect people with the processes that keep us all rising together.
  • 12.
  • 13. Improving performance drives us all. Goals and objectives are set for each individual and reviewed regularly, and their performance measured against them. Our G&O system ensures individual and organization goals are aligned and enables feedback throughout the year. Jeff Immelt “Performance standards are about simplicity and accountability.”
  • 14. Our Growth Values show us how to perform. External Focus Clear Thinker Imagination & Courage Inclusiveness Expertise They are embedded at every level of the company and are supported by one unifying principle: always act with unyielding integrity.
  • 15.
  • 16. Leadership development @GE. Career-long. Company-wide. Continuous learning. Global Leadership Programs (~2% of workforce) Professional Talent Pipeline: ~170,000 Executive Development (~3% of workforce)
  • 17. Leadership programs and accelerators develop our future leaders. Early Career 100+ years some programs have existed for over a century Experienced Accelerators 4000+ 1/3 on program today of our most senior leaders graduated from a Leadership Program
  • 18. Crotonville: A place, and a global ideal. Our mission: To inspire, connect, and develop the GE leaders of today and tomorrow. 1956 first corporate university founded 1000+ customers per year 90% of our senior leaders have been through Crotonville
  • 19.
  • 20. The Employee Management System tracks goals and measures performance. It includes tools to gauge: Accomplishments Strengths Development Needs Career Interests Development Plan EMS is a chance for all leaders to assess and develop their strengths and plan the future of their career. Current Assignment Performance Growth Values Rating Summary Career & Development Approve Appraisal
  • 21. Session C helps us put the right people in the right places to meet our goals. The process includes: EMS 9 Block Succession Planning Session C helps us develop our leaders and track the effectiveness of the entire organization.
  • 22.
  • 24. Our Leadership Journey Continues Contemporized Growth Values 2011 Equipping leaders to meet tomorrow’s challenges Reimagining Crotonville Content , experience, environment Global New Directions Attracting and inspiring the next generation Simplification 2012 Cultural and structural approaches to growth FastWorks New processes and tools Operational Reviews and Blueprints New operating rhythm 2013+
  • 25. © 2011-2013 General Electric Company