17 usage patterns for tablets in the enterprise, contrasted with phones, laptops, and personal use. Presented at MobileUX Camp DC on 17 September 2011.

1. A question of contextTabletusageintheenterprise Jim JarrettUser Experience Architect BoxTone jim.jarrett@boxtone.com 443.844.9690 17 September 2011 MobileUX Camp DC

2. Visual language Stick Figures in Depth

3. presenter Presents the content or initiates the interaction.

4. Audience Observes or participates in the interaction.

5. Bigger Audience More observers or participants.

6. Tablet Touch screen general purpose gadget bigger than a phone.

7. Phone Touch screen phone that can do other things too.

8. laptop Laptop or other PC running a traditional desktop OS.

9. movement Tablet moving between people.

10. Money Tangible value transferred.

11. Personal use Activity may be done in a personal context in addition to enterprise.

12. Contexts Usage or Interaction Environment

13. Work Lone Activity

14. Work – View/Surf View content with minimal interaction, primarily navigation.

15. Work – create/edit Create and make changes to content.

16. Work – remote Use another computer remotely.

17. present Convey Information

18. Present – unattended Content is presented via tablet with no interaction from presenter or audience.

19. Present – One to One Presenter delivers content to an audience of one.

20. Present – Small group Presenter delivers content to a small audience.

21. Present – large group Presenter delivers content to a large audience with the aid of additional tools like a projector or TV.

22. Present – remote group Presenter delivers content to a large audience, some of which is remote, with the aid of additional tools like screen sharing.

23. Collaborate Shared Activity

24. Collaborate – unattended Audience interacts with content with no involvement of presenter.

25. Collaborate – One on one Presenter and individual audience interact with content simultaneously.

26. Collaborate – back and forth Presenter and individual interact with content by passing tablet between each other.

27. Collaborate – small group Presenter and a small audience interact with content simultaneously.

28. Collaborate – pass around Presenter and audience interact with content by passing tablet to each other.

29. Transact Transfer Tangible Value

30. Transact – unattended Audience performs transaction with no involvement of presenter.

31. Transact – one to one Presenter performs transaction with attention of audience.

32. Transact – collaborative Presenter and audience collaborate simultaneously to perform transaction.

33. Transact – Sequential Presenter and audience collaborate in a sequence of steps to perform transaction.

34. Summary Big Picture and Final Thoughts

37. conclusions Tablets support individual, one on one, and small group interactions of many types.

39. conclusions Tablets support individual, one on one, and small group interactions of many types. Tablets don’t support large group collaboration well.

41. conclusions Tablets support individual, one on one, and small group interactions of many types. Tablets don’t support large group collaboration well. Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions.

43. conclusions Tablets support individual, one on one, and small group interactions of many types. Tablets don’t support large group collaboration well. Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions. Tablets are more suited to collaboration and unattended use than phones.

45. conclusions Tablets support individual, one on one, and small group interactions of many types. Tablets don’t support large group collaboration well. Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions. Tablets are more suited to collaboration and unattended use than phones. Tablets are less private and more collaborative than laptops.

47. conclusions Tablets support individual, one on one, and small group interactions of many types. Tablets don’t support large group collaboration well. Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions. Tablets are more suited to collaboration and unattended use than phones. Tablets are less private and more collaborative than laptops. Tablets are used for large group presentation and multi-person transactions more in an enterprise environment than personal.

48. conclusions Tablets support individual, one on one, and small group interactions of many types. Tablets don’t support large group collaboration well. Tablets provide unique capabilities for unattended presentation, collaborative transactions, and sequential transactions. Tablets are more suited to collaboration and unattended use than phones. Tablets are less private and more collaborative than laptops. Tablets are used for large group presentation and multi-person transactions more in an enterprise environment than personal.

49. Questions? Thanks for your attention and participation!* Presentation will be available on SlideShare and JarrettInteractionDesign.com * Special thanks to the User Focus UCD Activities & Docs stencil for the stick figure inspiration. www.userfocus.co.uk/uxstencil