These slides accompany the recorded webinar, Manager Training that Works. View the recording here: https://attendee.gotowebinar.com/recording/4023156286211899394

1. Tips, Ideas, and Success Strategies
from Groupon
Air date: June 19th, 2014
Manager Training
that Works
Jhana

2. NilsVinje
VP Customer Success
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Lindsay Buydos
L&D Expert
Groupon
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Today’s Speakers

3. Poll:
How are you currently
supporting new managers
at your company?
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4. Jhana
Q: Why does
manager training
matter?

5. A: Reach & Impact
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6. Great managers
aren’t born…

7. 4 questions to ask
yourself with any
manager training
program:
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8. What does it mean
to be a manager at
my company?
1.
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9. How will I provide an
experience that shifts the
mindset of my managers
and gets them excited?
2.
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10. How will I support my
managers in the
moment of need when
issues come up?
3.
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11. How will I reinforce
everything?
4.
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12. Q&A:
Groupon’s approach to
new manager training
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13. Results
• Turnover went down
• Engagement went up
• Groupon’s managers
love Jhana
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14. “Jhana transformed my
1-on-1s and has made
them more productive.”
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“I love the weekly
emails so much.”
“It makes it clear that
Groupon is investing
in us.”

15. Lessons Learned
• Make it feel homegrown
• Play to your lowest
common denominator
• Reinforcement is crucial
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16. Questions?
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17. Thank you!
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twitter.com/jhanainc
contact@jhanaeducation.com
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