Increased economic pressures and continuous changes in market dynamics businesses need to make decisions in real-time based on information from their suppliers and business partners. Global business communities are often at risk without visibility into key indicators which can impact their bottom line due to integration challenges within their back office and throughout the community. This session will outline emerging trends and investments in managing business communities and illustrate how visibility integration and automation improved businesses execution. Real-time visibility will reduce the business impact from such events as compliance, charge backs, fulfillment or supplier rating issues caused by data quality issues and limited visibility due to integration gaps. These events can drastically stall the order-to-cash lifecycle and impact customer relationships.

1. Complexity and Risk
Effective Business Community Management through
Integration
Date
Jon Gatrell
Presenter Name
5.6.2009

2. Risky Business

3. TinyManufacturer, Inc.
Goods made by the hands of 60 Taiwanese artisans are
connected to 300 retailers around the world.
3

4. BigODM, Inc.
Computers from Korean contract manufacturers are ordered and
shipped to computer retailers and consumers across the globe.
4

5. BigRetailer, Inc.
Buyers and logistics teams orchestrate a symphony of thousands
of suppliers to get products to market quickly and accurately.
5

6. Longer Supply Chains
Off-shore sourcing can increase risk, limit
visibility and lower flexibility.
6

7. The State of Integration

8. Automation Spending Out of Alignment
18X More spent on Internal automation
than External B2B Automation
External B2B
Automation
Internal
Automation
$3B
$55B
But…“Non-linear revenue growth for companies is
not going to come from within but from their extended
ecosystem…” Harvard Business Review
8

9. Connections are EVERYWHERE!
Who owns data and process
governance?
9

10. How to monitor orphaned processes?
Who has what data?
10

11. Opportunity is beyond the 4 walls.

12. Risk is also beyond the 4 walls.

13. Risk Doesn’t Go Away
13

14. 14

15. RISK: Beyond the Buzzword
15

16. Systems failure
16

17. Exceptions happen
17

18. Time is your enemy
The right systems, the right platforms, the
people and the technology to onboard partners

19. Global Operations
&
Compliance
19

20. Data is everywhere
New processes and capabilities
20

21. International Trade
Customs, e-Invoicing and Basel II
21

22. SOX
Sarbanes-Oxley requires integration
22

23. HIPAA
Security inside and outside required
23

24. 24

25. Recent ePrivacy laws mandate encryption
Anyone with
customers in
Nevada or
Mass
All consumer
data must be
encrypted
“from hair
stylists to
hospitals”
Fines = $1000
per customer
$30B spent on
security IT
(19%)
25

26. B2B and Data
Exchange Security is
Easy, right?
A slam-dunk?
26

27. Corp Govt BUs Clients Partners
Backlog of new
demand
Manually generated
Custom Onboarding
custom reporting
Team unique to each
MFT application
Onboarding Team Analyst
Infrastructure team
File Transfer
Manual exception App
for platform and
Monitoring Team
network
Exception
Monitoring
Team
System and DB IT App Team Infrastructure
Team
Significant CAPEX
administrators
and Maintenance
unique to the MFT
investment in
application
platform, network
Infrastructure
and applications

28. Multiple Systems
Manual Processes
Corp Govt BU Clients Partners
Multiplicity
Complexity
Cost
Onboarding Team Analyst
File Transfer
App
Over time, things change Exception
Monitoring
Team
IT App Team Infrastructur
e
Team
Mergers acquisitions, new platforms,
Infrastructur
e
new people, new partners

29. Mitigating Risk
29

30. Managing Data is Getting Harder
• Increasing MFT demand across business units
• Partner On-boarding requirements increasing
• Increasing demands for compliance reporting
• Protocol complexity growing
• Increasing focus on security and governance
30

31. B2B Technology & Operations teams are getting
squeezed by competing demands
31

32. 32

33. 33

34. One size does not fit all
Different capabilities, scale and value
34

35. A process centric approach
It’s about business value and improved
agility
35

36. Typical File Data Management and Transfer Platforms
36

37. Leverage a Consolidated Platform
• Consistent onboarding
and self-servicing for
end users
• Cost savings through
efficiencies
• Common functions
across the enterprise
• Simplified client self-
service and end-user
experience
• Common management
process and controls
• Structured onboarding
management
• Open integration
platform
• Robust
Communications
module
37

38. Complexity and Risk
Effective Business Community Management through
Integration
Date
Jon Gatrell
Presenter Name
5.6.2009