Event Overview
Microsoft Unified Communications is unleashing the power of software to communications. But what communications solutions can a company deploy without having a full-time developer on staff? In this webcast, we walk you through a set of easy-to-use applications that anyone with basic programming skills can use to build on the developer platform of Microsoft Exchange and Microsoft Office Communications Server. Join us to learn how to use the new Windows PowerShell capabilities to manage your Exchange users; how to use Exchange for managing a customer database; how to build a conference room scheduling application in the Exchange Web Services Managed API; and how build a basic help desk portal application using speech recognition. All code will be made available after the webcast on http://gotuc.net.
Presenters: Joachim Farla, Technical Infrastructure Specialist, e-Office and Michiel van Oudheusden, Software Architect, e-Office
Joachim Farla works as a technical infrastructure specialist at e-office, a Microsoft Gold Partner, where he focuses on information worker products, including Microsoft Unified Communications, Microsoft Office Communications Server 2007, and Microsoft Office SharePoint Server 2007. He is the founder and owner of the Unified Communications Virtual User Group in the Netherlands (ucvug.nl), and he owns the central Unified Communications weblog in the Netherlands (unified-communications.blogspot.com).
Joachim has provided consulting and research within the information technology industry and with Microsoft for the past 11 years, and he is a two-time Microsoft Most Valuable Professional (MVP) on Communications Server 2007. Joachim has been quoted, interviewed, and published in national press, including Kennisportal and TechNet. Joachim began his career at Arenda, a Dutch financial company. He later became a junior system engineer at ING Bank Netherlands, and then he worked for Ordina Network Management Services and Ordina Finance.
Michiel van Oudheusden is one of the software architects and developers employed at e-office. While primarily focused on front-end web development, he also worked on Windows and service applications. Unified Communications is one of the technologies where Michiel is interested in. For e-office he also developed the OCS web chat application, an anonymous chat application connected with the Office Communications Server.
Working for 6 years at his own company during his Computer Science study, he started at e-office three years ago doing what he likes most: designing and developing software for various customers with different and new technologies.
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Unified Communications Development For Non Professional Developers
1. Unified Communications Development for Non-Professional Developers Joachim Farla [MVP] Infrastructure Specialist e-office Joachim.farla@e-office.com Twitter: twitter.com/joafar Michiel van Oudheusden Software Architect e-office Michiel.van.Oudheusden@e-office.com Twitter: twitter.com/mivano
2. Agenda The Unified Communications Platform Microsoft® Exchange Scenarios Windows PowerShell™ Exchange Web Services Managed API Microsoft® Office Communications Server Scenarios Speech Portal Presence-Aware Multi-Channel Notifications Communications Server WebChat as a Service
4. Old Telecommunications World Many heterogeneous, proprietary systems Many “islands” of communications Closely tied to hardware Hard to integrate Multitude of client computers No or limited public APIs Hard to customize Hard to extend Requiring specialized resources For development For maintenance EnterpriseTelephony Voice Mail VideoConference AudioConference WebConference InstantMessaging
92. Client-Side Extensibility Embed Communicator in your application Controls for Presence, Contact Lists, and Search Conversation Launch Actions Add Contextual Communications Provide Application Context with the Conversation Invite Pass the ContactID to your application Embed the Conversation Window in your app Extend Communicator with your application Communicator Extension Window Contact Card Extension Custom menus Contact Card extensible tabs Build your own Client User Interface Kiosk Customize the Toast
187. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Notas do Editor
First time we’ll be showing OCS/OC 14.Completely new client platform.Revamped server platform.Provides access to the new OCS 14 features.Improves common scenarios.New Exchange 2010 development API.OCS, OC, Exchange and Outlook provide all the communications infrastructure you need as a platform.The platform provides you access to those features using the skills and tools you use today.Visual Studio 2010/.NET FX 4.0This week kicks off the next wave of the UC products and platform. Ex 2010 was released this week at TechEd EU along with a new managed library for developing for Ex 2010 and the cloud.We’ll be releasing OCS 14/OC 14 towards the end of next year with a completely new client platform and a much improved server platform.What you’ll be seeing today of Ex 2010 is shipping bits and is ready for you to get started with today. What you’re seeing of OCS 14/OC 14 is very early, pre-alpha bits, but will give you a feel for what you can build on the next 14 platform. We’ll provide details on how you’ll get access to these bits at the end of the session.OCS/OC, Exchange/Outlook provide the software infrastructure for all your communications. Today there are an estimated 150M Exchange users and 10M OCS users. That’s a huge opportunity…What OCS/OC, EX/Outlook does not provide can be done with the platform. For example you can: Add value to your software by making human to human communication more efficient by:Integrating OC 14 communication features into your appsExtending OC 14 communications and client with data or features from your apps.Using *totally new* client platform.Add value to your server side software by:Integrate communications into your business processes to enable the human element of the process.Integrate communications into your business processes to provide self service via IM/Voice communications.Extend OCS communications by building communication enabled services…You can add this value using the skills and tools you already have (Visual Studio 2010 and .NET Framework) to the solutions you’re already building (WCF, WF, WPF, Silverlight, ASP.NET, etc.).You don’t need to be a SIP or VOIP expert…
Opening slide before the demoThe goal of Communication Enabled Business Process (CEBP) is to optimize business processes by reducing the human latency that exists within a process flow.Microsoft’s unified communications platform enables developers to efficiently build enterprise-grade, productivity enhancing applications on top of an extensible software foundation
Create a Rich Developer ExperienceUnify our API investments Mailbox Access – Exchange Web ServicesMail transport – Transport AgentsManagement – PowerShell CommandletsMake Development against Exchange Easy.NET Developer ExperienceEasy to migrate applications to Exchange 2010Outlook-compatible business logicOnline-Ready ArchitectureHighly ScalableEasy to move applications to the cloud
So, what are some real-world examples of applications built on EWS currently?One of the largest apps built on EWS is Entourage 2008. Entourage 2008 is an Outlook-like mail client for the Mac built entirely on EWS. In these screenshots, on the left – you can see a general view of the mailbox; on the right – a new appointment being set-up; and in the center – a tasks/appointments quick-view window.
We also build many internal applications at Microsoft on EWS. For example, we have a Conference Room Appointment Display outside of our conf-rooms which show the schedule for each room and allow employees to check for and reserve available rooms. The application running in this device uses impersonation to retrieve conference room schedules and then display it outside the conference room.
Security KioskGlobal Crossing has created a unique end-end hardware and software based security kiosk solution leveraging the Microsoft UC developer platform. This Security Kiosk allows employees and visitors access to buildings using a self service touch screen while meeting Global Crossing’s stringent security policies. The kiosk is integrated with IM, audio, and video for visitor sign-in and employee “paging”. This custom designed kiosk enables visitors to reach out to specific employees within a building who have the option to answer visitor request and grant them access. Global Crossing has successfully deployed this solution in their Rochester, NY building and is planning to deploy this kiosk to other GLOBAL CROSSING centers across the globe. M-BotThis is a bot that any Global Crossing employee can add to their Contacts List. It hooks into Global Crossing’s Provisioning Application (EON) and gives the end user the capability of querying the EON data store of details on circuits, their current status, open tickets, etc. This bot is especially useful for Sales and Sales Engineering teams that are continuously traveling to customer locations as they can add this bot vial Communicator Mobile and retrieve data on customer circuit orders in seconds from their mobile devices rather than having to boot up their laptops, login, sign in to the VPN, and access the EON Web Front-End to retrieve the customer’s details.
Common UCMA Application ScenariosNotifications systems thatdeliver very large volumes of messages via an Instant Message or telephone call to people that need to be alerted in the shortest possible time Help desk applications thatuse Web Chat, Instant Messaging clients, or the telephone to connect peopleuse Query Response bots to automate answering routine questions from customers use Role Agents to smartly route your customers to the right agent using the most convenient channel such as IM or phone, leveraging Office Communications Server’s Enhanced Presence attributes, such as availability, skills, etc Advanced Contact Center applications such asAutomatic Call Distributors that help route incoming calls to the right Contact Center agent via customizable rules Interactive Voice Response systems with state of the art speech technology that help route calls or enable automated self-service over the phoneMusic on hold playing musicwhile callers are waiting for the next available Contact Center agent Back-to-Back User Agents to mask the identity of Contact Center agents when interacting with customersCall Recording systems to store conversations Automatic dialers to do outbound calls for interactive surveys or notifications Conferencing Portals that Schedule conferencing resourcesEnable a Virtual Lobby in which conference participants are announced and can wait till the conference startsOffer an infrastructure for recording the contents of conference calls Gateways that Offer the capability to bridge the Office Communications Server infrastructure with other networks, like mobile networks, or radio systemsEnable Federation with other presence aware systems and the ability to publish and subscribe to presence attributes of users
SolutionKRIMA Alerting solution with broadcast IM, call to PSTN/mobile phones, Text-to-Speech, authentication, and more.
![Unified Communications Development for Non-Professional Developers Joachim Farla [MVP] Infrastructure Specialist e-office Joachim.farla@e-office.com Twitter: twitter.com/joafar Michiel van Oudheusden Software Architect e-office Michiel.van.Oudheusden@e-office.com Twitter: twitter.com/mivano](https://image.slidesharecdn.com/unifiedcommunicationsdevelopmentfornon-professionaldevelopers-100225022740-phpapp01/85/Unified-Communications-Development-For-Non-Professional-Developers-1-320.jpg)
