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Managing International CRM Projects

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Jesus Hoyos
Jesus Hoyos

How to manage International CRM Projects:

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Managing International CRM Projects Jesus Hoyos Consultant, Analyst, Influencer, Speaker www.jesushoyos.com August 4, 2010
LET’S TALK STRATEGY FIRST ,[object Object],8/14/10 Managing Int'l CRM Projects
Strategy - 8 Key Areas ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
How many customer definitions we have? ,[object Object],[object Object],[object Object],[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
Processes ,[object Object],[object Object],[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
Organization ,[object Object],[object Object],[object Object],[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
CRM ROI ,[object Object],[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
Execute and Measure 8/14/10 Managing Int'l CRM Projects
Strategy and Project Phases ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
INT’L PROJECTS – KEY AREAS TO CONSIDER ,[object Object],8/14/10 Managing Int'l CRM Projects
Geography ,[object Object],[object Object],[object Object],[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
Processes and Functionality ,[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
Best Pracitices ,[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
SaaS & OnPremise ,[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
Customer Segmentation ,[object Object],8/14/10 Managing Int'l CRM Projects
Change Management ,[object Object],[object Object],[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
Users ,[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
8:30AM MEETING: REVIEW MS PROJECT PLAN ,[object Object],8/14/10 Managing Int'l CRM Projects
The Old Way ,[object Object],8/14/10 Managing Int'l CRM Projects VS .
Project Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
Use tools and methodolgy that enables collaboration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
SOCIAL MEDIA AND SOCIAL CRM ,[object Object],8/14/10 Managing Int'l CRM Projects
Social Media = Global 8/14/10 Managing Int'l CRM Projects ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],8/14/10 Managing Int'l CRM Projects
Thank You! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],8/14/10 Managing Int'l CRM Projects

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Managing International CRM Projects

  • 1. Managing International CRM Projects Jesus Hoyos Consultant, Analyst, Influencer, Speaker www.jesushoyos.com August 4, 2010
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