Presentation about Collaboration Tools and the Impact on Project Management South Florida PMI Dinner Event 2011 December 8, 2011

1. Jesus
Hoyos
South
Florida
PMI
Dinner
Event
(December
8,
2011):
The impact of collaboration tools
and managing projects

2. ABOUT
JESUS
HOYOS
INDEPENDENT
ANALYST
Everything
INFLUENCER
CRM
SPEAKER
CONSULTANT
GOOGLE
ME:
JESUS
HOYOS,
CRM
hOp://about.me/jesushoyos

3. Agenda
1 2 3
Trends
Tools
Ideas
The
Impact
of
Collabora=on
Tools
in
Managing
Projects

4. Agenda
1
Trends
The
Impact
of
Collabora=on
Tools
in
Managing
Projects

5. Google
Searches
about
Collabora=on
CollaboraUon
and
Project
Management:
About
125
million
results
Social
Business:
About
3,100,000,000
results
Social
CRM:
58,000,000
results

6. The
Cloud
• Processes
• Agile
Social
Business
• InnovaUon
• People
• Culture
• Yammer
CollaboraUon
Tools
• SocialText
• Mobile
• Ideas
• Crowdsourcing
Social
CRM
• CommuniUes
• Social
Media

7. 124,000
ac=ve
conversa=ons
–
last
30
days

8. Key
Trends
The
Gartner
2011
CIO
Survey
reveals
that
The
2011
IBM
Global
CIO
study
results
almost
half
of
all
CIOs
expect
to
operate
their
uncover
that
both
CEOs
and
CIOs
focuses
applicaUons
and
infrastructures
via
cloud
over
the
next
5
years
are
in
Insight
and
technologies
within
the
next
five
years
Intelligence,
Client
in=macy,
people
skills,
Risk
Management,
Enterprise
ArUcle
Source:
hOp://EzineArUcles.com/ model
changes,
Industry
model
changes
6642962
and
Revenue
model
changes.
ArUcle
Source:
hOp://EzineArUcles.com/
A
survey
by
IT
staffing
company,
Robert
Half
6642962
Technology
of
1400
CIOs
across
the
United
States
found
that
more
than
half
are
The
CIO
Tech
Poll
in
July
2011
shows
that
predic=ng
that
real-­‐=me
collabora=on
Top
areas
for
investments
include
cloud
technologies
such
as
Jive
and
SharePoint
will
compu=ng
services
(62%),
BI
&
analy=cs
surpass
email
as
the
chief
form
of
internal
(57%),
hardware
infrastructure:
tablets
communica=ons
in
the
next
5
years.
(55%)
and
mobile/wireless
(54%).
ArUcle
Source:
hOp://EzineArUcles.com/
ArUcle
Source:
hOp://EzineArUcles.com/
6642962
6642962

9. Key
Areas
• Community
Placorms
– Internal
and
External
CommuniUes
• Internal
CollaboraUon
to
manage
customers
– B2B
– B2C
• Big
Data
• Knowledge
Management
• Workflow
and
BPM
• Web
and
Mobile
Apps
• Consumers
Apps
in
the
Enterprise
• Video
/
FaceUme

10. Are
we
collaboraUng
in
the
enterprise?
• Create
a
private
Google
site
or
Facebook
group?
• Open
a
Yammer
account
unUl
we
get
access
to
Sharepoint?
• BCC
the
VP
of
Customer
Service
• Don’t
discuss
the
project
failures
in
the
next
meeUng
• Waterfall
vs
Agile/Scrum
• Are
we
ready
to
be
agile
and
innovate?
• Are
we
geing
ideas
from
consumers?
• The
CEO
only
has
15
minutes
to
listen
to
us?
• Where
is
that
updated
project
plan?

11. VocalPoint…

12. Dell…

13. Project
Management
Opportunity
Agile
/
Scrum
CollaboraUon
Social
BPM
and
Ideas
Business
Knowledge
Management

14. Project
Management
Dilemma
• Can
we
be
agile?
Agile
/
Scrum
• Can
we
innovate?
CollaboraUon
and
Ideas
• Can
we
be
open?
• Can
we
learn
from
failure?
Waterfall
Methdology
• Always
on
“beta”

15. Agenda
1 2
Trends
Tools
The
Impact
of
Collabora=on
Tools
in
Managing
Projects

16. CollaboraUon
Tools
• Yammer
• Google
Apps
• ChaOer
• Tibbr
• SocialText
• Jive
• PBWorks
• Lithium
• Basecamp
• FuzeDigital
• GetSaUsfacUon
• Sharepoint
• LiguidPlanner
• LotusNotes
• Agile/Scrum
Tools
• SAP
StreamWorks
• SocialCast
• Oracle
WebCenter
• QonText
• Manymoon

17. Key
Components
1. Content
is
Social,
and
status
Updates
2. Enterprise
IntegraUon
to
CRM,
ERP,
Financials,
etc.
3. Mobile
and
Cloud
4. Internal
and
External
CollaboraUon
5. Real
Ume
feeds
6. AnalyUcs
7. Document
Management
8. Email
IntegraUon
9. Tasks
and
Project
Management
10. Ideas
11. ReputaUon
Management
12. GameficaUon
13. Events
14. Knowledge
Management
15. Video
/
Chat
/
VoIP
16. Social
Media
IntegraUon
17. Many
more
….

18. Benefits
• StaUc
project
management
tool
vs.
real-­‐Ume
collaboraUon
• Time
to
market
• Crowdsourcing
• Reduce
cost
in
informaUon
finding
• Talent
retenUon
and
producUvity
• Manage
risks
faster
• Agile
• InnovaUon
• ROI?

19. Agenda
1 2 3
Trends
Tools
Ideas
The
Impact
of
Collabora=on
Tools
in
Managing
Projects

20. Ideas
to
Collaborate
• It
is
about
change
management
• It
is
about
learning
from
failures
• Goldfish
effect
• It
is
about
metrics

21. Six
Steps
to
start
CollaboraUng
1. EducaUon
and
Training
2. Assess
Company
Culture
3. Learn
what
failed
(history
of
projects)
4. Set
objecUves,
goals
and
metrics
5. Make
an
acUon
plan
6. Start
a
pilot
project

22. Step
1:
EducaUon
and
Training
• Industry
research
in
your
industry
or
field
• Learn
about
Agile/Scrum
• Create
a
wiki
or
a
Google
Docs
to
share
content
• Bookmark
content
with
Diigo
• Avoid
using
internal
email
to
share
informaUon
• Use
the
free
trials
from
the
collaboraUon
tools

23. Step
2:
Assess
Company
Culture
• PersonaliUes
–
advocate
vs.
detractors
• Are
we
digital
yet?
• Capable
to
collaborate
• Internal
needs
and
requirements
• Are
we
PMI
CerUfied?
• Can
we
innovate?
• Share
case
studies
in
your
industry
• Can
HR
help
with
change
management?
• Can
we
avoid
the
Neclix
effect?

24. Step
3:
Learn
what
failed
(history
of
projects)
• Past
success
stories
• Past
failures
• Document
what
happened
• Learn
from
lessons
• Setup
new
metrics
to
learn
• Be
ready
to
fail
again
but
be
sure
to
improve
fast
• Be
agile

25. Step
4:
Set
objecUves,
goals
and
metrics
• Based
on
the
first
3
steps
setup
goals,
objecUves
and
metrics
• Gather
a
list
of
requirements
and
process
to
start
collaboraUng
and
innovaUng
• Link
requirements
to
real
company
problems
and
soluUons

26. Step
5:
Set
up
an
acUon
plan
• Project
Charter
–
use
a
collaboraUon
tool
for
this
• Look
for
execuUve
buy
in
• Look
for
staff
buy
in
• It
is
not
just
that
they
accept
the
project
but
they
are
part
of
it
–
there
needs
to
be
commitment

27. Step
5:
Start
a
pilot
program
• In
Phases
• Use
CollaboraUon
tools
• Measure
results
everyday
• Be
ready
to
fail
• Always
on
“beta”
• Be
ready
for
change
• Be
agile

28. Summary
1 2 3
Trends
Tools
Ideas
The
Impact
of
Collabora=on
Tools
in
Managing
Projects

29. THANK
YOU!
WWW.JESUSHOYOS.COM
Q&A
JESUS.HOYOS@SOLVISCONSULTING.COM
WWW.SOLVISCONSULTING.COM
TWITTER:
@JESUS_HOYOS
hOp://about.me/jesushoyos