Presentation used in guest lecture Erasmus University Rotterdam, Master Media & Business, Seminar Participating Customers.

10. shareNl
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13. Variety

15. Definition (shareNl, nov14)

16. Product service systems

17. Characteristics sharing economy
“TRUST is the new currency of the sharing economy”
-Rachel Botsman
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19. Peerby| Thuisafgehaald| ParkFlyRent| BlablaCar| WeHelpen

20. Challenges

21. Big tech companies taking over

22. Commercializing everything

23. Searching boundaries

24. If only…
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25. Impact

26. Potential
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27. Possibly…
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28. Entrepreneurship in the sharing world

30. credits: Meedabyte

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36. Trust in the sharing economy

38. Transactions in regular economy:
regulations, warranties and liabilities
Transactions in sharing economy:
strong reliance on trust
No trust, no transaction

39. THE TRUST TRIANGEL
Transaction
Users
Marketplace

40. •550.000 listings in 2014
•15 million nights booked
•90% of ratings are 4.5 or 5 (out of 5)

41. •8 million members
•2 million rides offered at any time
•average rating 4,8 (out of 5)

42. 110.000.000 active users
worth of goods traded in 2013
$ 212.000.000.000 i.e. $ 6.722 per second
•negative rating of sellers: 1%
•negative rating of buyers: 2%
•users with a strong track record receive 8% higher price on goods sold

44. Apparently…

45. Providerand recipienthave different roles & needs

48. Users vary also in…
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51. Further reading on the D.R.E.A.M.S. framework: www.betrustman.com

58. Personal mission
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59. Assignment
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