1. Jessica Cortez
Jessicacortez82@gmail.com
510-827-5951
Objective:
• To obtain a secure position with growth potential and learning opportunities. Excellent
Communication and organization skills. Cooperative team player, self-motivated and capable
of working independently. A roll up your sleeve and get it down type of attitude. Failure is
Not an option.
Work Experience:
Sutter Health East Bay Region Patient Advocate
• Timelydecisionmakingskills.
• Excellentskillsatplanning,leading,directinganddevelopingdirectreportsandothers.
• Adeptat figuringoutthe processesnecessarytogetthingsdone;knowshow toorganize people
and activities,andunderstandshow toseparate andcombine tasksintoefficientworkflow;
knowswhatto measure andhow to measure it.
• Is action-oriented.
• Can simplifycomplexprocessesandgetsmore outof fewerresources.
• Abilitytomotivate othersandbuildeffectiveteams.
• able to inspire integrityandtrust.
• An active listener.
• Has the abilitytosupervise andworkwith/formultiple employees.
• Is dedicatedtomeetingthe expectationsandrequirementsof internal andexternalcustomers.
• Bilingual English/Spanishasneeded
• Communicate withpatientsandphysiciansinaneffectivemanner
• Primaryresponsibilitiesistoidentifythe needsof the patientandexecuteaplanto meetthe
needsandbilling/generalquestions
• Researchdifficultaccounts
• PSR
• Resolve patientscomplaints
Dr Javier Torres Office
Manager/Consultant
 Training staff and distributing workload appropriately, such as treatment counseling,
front office administrative tasks (e.g., routine paperwork, scheduling, updating reports,
patient re-call).
 Active teaching, listening, mentoring, and coaching others regarding a variety of critical
office activities.

2.  Building skills, motivating, and inspiring integrity, trust and confidence in staff – and
identifying when to train and delegate key tasks to team members.
 Active management of staff to establish clear directions, set stretching objectives and
goals, evaluate performance, opportunities for development and growth in staff members.
 Reward and discipline employees; address and resolve difficult problems with effective
solutions.
 Resolve and manage conflict between all internal and/or external clients.
 Provide staff the tools and support to successfully meet goals
 Responsible for executing management responsibilities for its client dental practices,
including providing business management services to dental practice staff, solving issues
raised by dental practice staff, HR-related tasks
Bright Now Dental
Operations manager:
 Training staff and distributing workload appropriately, such as treatment counseling,
front office administrative tasks (e.g., routine paperwork, scheduling, updating reports,
patient re-call).
 Active teaching, listening, mentoring, and coaching others regarding a variety of critical
office activities.
 Building skills, motivating, and inspiring integrity, trust and confidence in staff – and
identifying when to train and delegate key tasks to team members.
 Active management of staff to establish clear directions, set stretching objectives and
goals, evaluate performance, opportunities for development and growth in staff members.
 Reward and discipline employees; address and resolve difficult problems with effective
solutions.
 Resolve and manage conflict between all internal and/or external clients.
 Provide staff the tools and support to successfully meet goals
 Responsible for executing on Smile Brands’ management responsibilities for its client
dental practices, including providing business management services to dental practice
staff, solving issues raised by dental practice staff, HR-related tasks, and managing the
relationship between dental practice staff and Smile Brands.
 Plan, direct, and develop duties and responsibilities to Smile Brands front office staff.
 Develop and implement plans to promote office efficiency.
 Act as a mentor, coach, or support for Smile Brands staff.
 Responsible for all front office HR-related tasks – managing staffing levels within office
needs: interviewing, hiring and staffing, firing, training, performance management, and
discipline.
 Review and assess office productivity, services, and financial performance.
 Manage patient scheduling, productivity, collections and receivables, and expenses.
 Manage costs to ensure appropriate levels of expenditures.
 Manage day-to-day operations; analyze information and reports to identify trends, create
business improvement plans, and coordinate with field management to troubleshoot
operational inefficiencies and accompanying corrections.

3.  Create a collaborative environment, build and lead a team that promotes Smile Brands
culture
 Act as a communication conduit between the dental practice staff, patients and the
community – reinforce and educate constituents regarding value and experience of Smile
Brands’ affiliated dentists and dental services.
 Creates an environment where people are motivated to do their best.
 manage two offices and staff