This keynote was delivered at the Archive Systems User Conference in Orlando and focused on the 8 trends that will affect document and records management
Hyperautomation and AI/ML: A Strategy for Digital Transformation Success.pdf
20110411 Archive Systems User Conference Keynote Future of EDRM
1. The Future of Records and Document Management8 Trends That Will Change the Way You Manage Information Jesse Wilkins, CRM April 11, 2011
2. International - Members in 146 countries Independent - Unbiased and vendor neutral Implementation Focused - Processes, not just technology Industry Intermediary - users, suppliers, consultants, analysts, and the channel http://www.aiim.org About AIIM
3. Director, Systems of Engagement, AIIM Background in electronic records management, email management, ECM, and social technologies Director, ARMA International Board of Directors (2007-2010) Frequent industry speaker and and author AIIM ERM and E2.0 Expert Blogger Instructor for AIIM Certificate Programs Jesse Wilkins, CRM
4. Part 1: Where We Are Part 2: The 8 Trends and What They Mean to Your Information Management Program Complexification Simplification Commoditization Automation Socialification Mobilification Consumerification Cloudification Agenda
12. Content complexity sharing collaborating liking recommending following workflow compliance control security records Documents
13. Enterprise systems Line of business systems Departmental systems Multiple content creation systems Multiple content management systems The cloud Mobile devices Personal mobile devices And on, and on, and on…. Complex technical environment
17. Our Twitter policy: Be professional, kind, discreet, authentic. Represent us well. Remember that you can’t control it once you hit “update.” Policies
21. Standards can drive commoditization Technology standards CMIS PDF, PDF/A, PDF/X…. Process standards GARP EDRM Outsourcing as commoditization Physical and electronic records Standards
27. “…fully networked enterprises are not only more likely to be market leaders or to be gaining market share but also use management practices that lead to margins higher than those of companies using the Web in more limited ways…”
39. Technology touches everyone. Everyone carries technology expectations into the workplace. Why do I feel so powerful as a consumer and so lame as an employee? Photo source = http://www.flickr.com/photos/notionscapital/5225049493/
43. Software as a Service (SaaS) – allows delivery of software anywhere, anytime Cloud computing includes computing aaS, platform aaS, etc. Use what you need – and pay for it XaaS and the Cloud
44. Slow uptake but increasing Need to evaluate for jurisdictional, privacy, and production issues Significant concerns around service levels and migration XaaS and the Cloud
45. It’s an interesting time to be in the industry These trends are not on the horizon – they are here now Organizations need our guidance We have to be ready to lead the information management discussions Conclusion
46. Jesse Wilkins, CRM, CDIA+ Director, Systems of Engagement AIIM International +1 (303) 574-0749 direct jwilkins@aiim.org http://www.twitter.com/jessewilkins http://www.linkedin.com/in/jessewilkins http://www.facebook.com/jessewilkins http://www.slideshare.net/jessewilkins For more information
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Moving into mainstream
1st 3 Q – iPAD scaled 4X as quickly as the iPhoneIn Q4 2010 the number of smart phones and tablets shipped was greater for first time than number of PCsFacebook 662MM users -- +41% Y/Y
During my professional lifetime, I have seen at least 4 major enterprise IT transformations, and they seem to be occurring with increasing acceleration. When I first came into the workforce, the enterprise IT norm was centered on mainframe computers focused on batch-processed financial applications. This was the era of Burroughs and Univac and NCR and Control Data and Honeywell. This era was soon eclipsed by the rise of minicomputers.Minis were themselves eclipsed by the PC revolution, stitched together in Local Area Networks. Steroids in the form of the internet changed everything about how we connected PCs together distributed documents and information around our organizations. And then along came Google and our expectations about enterprise IT and simplicity of use morphed once again.
The challenges here are enormous. Expectations of Enterprise IT are rising. The business, still reeling from the crash of 2008, is questioning the rigidity and cost of legacy systems. The focus of IT is changing from a traditional focus on standardizing and automating back-end manual processes – a focus on CONTROL – to a focus on empowering and connecting knowledge workers and improving knowledge worker productivity and innovation. in the world of Systems of Engagement – no one on the user side cares about any of this. However, because these systems are being used by enterprises, they will inevitably be subject to the same legal and social restrictions as traditional enterprise content, and therein lies the rub. Today that rub is significantly limiting endorsement and adoption of consumer-style communication and collaboration facilities around the world, and it will continue to do so until the content management industry and its customers develop protocols and policies to address its issues.
It’s also true that Web 2.0 is profoundly changing the way we work. You can work on a computer at your work, home, or Internet café, a laptop at the airport, a tablet PC at the local starbucks, or on your iPhone in a pub. It generally requires Web access, though even this is starting to change, but the tools are lightweight enough and the computers are both mobile enough and powerful enough to let you “work where you want, when you want, and be able to conduct real business.“[twitter]Web 2.0:work where you want, when you want, and be able to conduct real business. – blognation Canada[/twitter]
350,000 apps in the iStoreOver 10 billion downloads