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Keywords, Decision Makers, Targets Xzam Corp
1. SERVICE EVALUATION MARKET RESEARCH CALL CENTER PROJECTS QUALITY AUDITING
Keywords:
Customer Service Evaluation Customer Research Lead Generation Outside Call Recording Review
Telephone Mystery Shops Phone / Internet / Paper Surveys Welcome Calls Employee / Remote Monitoring
Cyber (e-mail & text chat) Shops VOC, NPS, Customer Satisfaction Follow-up / Warm Transfer Key stroke / screen-shot capture
and review
Competitor Shops Segmentation, Expansion Customer Care
Interaction (Required Document)
Purchase Intent / Key Drivers Call overflow / extended hrs. Confirmations
Order Acquisition
Decision Makers:
Training, Standards
Marketing C-suite Executives Compliance Officers
Guest Relations Project Managers
Market Research Dept. Call/Contact Center Supervisors
Sales Support
Industries / Target:
Companies with lots of brick & Companies recognizing it costs more Businesses with high volume Businesses with in-house call /
mortar that sell products or services to acquire a new customer than to transactions / lots of customer contact centers
requiring high-level customer service satisfy existing ones contact
Especially those with growth,
interaction or cross/up selling
Companies focused on repeat bus. Boutique and Emerging technical and/or employee /
Examples: Hospitality & Lodging, businesses client turnover issues
Rent to Own, Banking Car Rental, Examples: Software, Utilities,
Casino, Franchising Pharma Examples: Health & Wellness,
Internet Sales, Catalog sales,
Insurance, Financial, Retail
Market Research Plus LLC www.xzamcorp.com Jared Ray, Pres.: (440) 256-3781 jray@xzamcorp.com