2. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
Bought Online - Worth the risk or not?
Uses the web to promote their hearing services and hearing aids, while
providing hearing aids in a responsible face -to- face manner with a full
compliment of required services.
Hearing aids aren't simply consumer products like computers, TV or radios.
They require professional assistance to get them fitted perfectly to you loss
and need adjustments now and then as your hearing changes.
When you buy a hearing aid off the internet you buy a product with no service
component and hope for the best. It's like buying a computer with no internet
or any software.
3. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
Are you really comparing apples with
apples?
Hearing aids sold over the internet are sold completely unbundled which
means the price looks really low, but you also get much less for that price.
Unbundled hearing aid pricing means you pay one low price for the hearing
aid and then have to pay more for the services attached to getting the hearing
aid working correctly for you.
Professional intervention to be programmed correctly for your needs.
4. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
When you buy online, you might have no or
very little legal protection
Make sure the business at least has a business registration number (BN),
Australian Company Number (ACN) or Australian business number (ABN)
listed somewhere on the website. If not, you might find that if it is ever time to
take action to get a serious issue resolved, you don't really even know who the
issue is with!
You can check if a business has one of these numbers if it is not listed on the
website by visiting www.abr.gov.au and searching their name.
Not all businesses need an ABN to operate so you might wish to visit your
local consumer protection website and search for their business name there.
5. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
Each person's ears, lifestyle and health
related issues are different
Hearing loss and the way it impacts on your life is a very personal and
individualised condition. As such the correct hearing aid for your needs also
needs to be evaluated using a very individualised approach. There's just no
way someone who's never met you face-to-face can judge such vital factors as
your dexterity, vision, memory or lifestyle – all of which are vitally important
to successfully fitting your hearing aids.
We take great care and use the very latest face-to-face fitting and real ear
verification techniques when you come to see us in our office for a hearing aid
fitting. This is impossible to do when a hearing aid is supplied online, meaning
you are very likely to have a less than optimal hearing aid fitting.
6. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
Many hearing aid manufacturers don't supply
to online resellers or support online bought
hearing aids
Most Hearing aid manufacturers in Australia have very stringent polices
against selling hearing aids online and are unlikely to provide a warranty for
them despite the online provider's promises. If they do offer any warranty, it
will be much shorter (1 Year) than when locally bought (3 Years). The value of
the warranty is about $200 - $300 per hearing aid per year. So when you look
at online hearing aids add $400 to $600 per hearing aid to the purchase price
to cover out of warranty repairs for an extra 2 years.
You can check to see if this is the case by contacting the Australian branch of
the hearing aid manufacturer to see if they supply Australian versions of the
product you're interested in to the online provider you're considering.
7. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
Audiologists and Audiometrists are unlikely
to support or adjust online hearing aids
Most audiologists or audiometrists won't repair, support or adjust hearing aids
you've bought online. This is because it then becomes a legal liability for them
to support a heairng aid that was not fitted correctly in the first place by a
qualified professional. If they do it could cost you as much as $1800 per ear.
Sometime they can't even adjust the hearing aids bought online as the software
and hardware to do so is not readily available in Australia or the hearing aid is
not compatible with the Australian version of the fitting software. Most
retailers require an invoice to show you bought the hearing aids locally. They
are also able to track the origin of the hearing aids via the serial number.
8. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
If you purchase hearing aids internationally
you miss out on lots of rebates
Rebates that can be used towards hearing aids include rebates from your
private health insurance of up to a couple of thousand dollars in some cases.
You need to speak to your own private health insurer to determine your
specific benefit.
Another significant rebate is a 20% tax rebate on medical expenses exceeding
the $2060 out of pocket expenses threshold. Speak to an accountant to see
how this could help you. These rebates can be significant and can offset any
savings to be had from buying hearing aids online, while offering the peace of
mind of an Australian Warranty, the full benefit of professionally fitted hearing
aids and the knowledge that you are supporting the Australian economy.
9. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
Do you know who you are dealing with?
It's easy to make an online hearing aid business appear larger than it is by
using a virtual office to handle mailing and receptionist work, so when you
buy your hearing aids online that impressive looking company you bought
them from may simply vanish when you need them.
When you deal with a brick-and-mortar clinic there's no doubt that you're
dealing with a substantial business with actual street addresses and actual
people seeing you in real offices.
10. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
Can you verify their qualifications?
It's impossible to verify the qualifications of an "audiologist" online – you
might as well be “fitted” by a receptionist in India using the manufacturer's
software to calculate a highly inaccurate “average” fitting for your hearing
loss.
Online companies claiming to have Australian audiologists involved should be
treated with skepticism as it's a breach of Audiology Australia's ethics to
supply hearing aids without face-to-face contact.
11. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
Beware of “special software” or “web pages”
Some online providers promise “special software”, questionnaires or
impressive looking web pages to help you find the best hearing aid, but a close
examination shows them up as electronic smoke and mirrors. You can test this
by printing out the first set of “results” then hitting the back button and
completing the questionnaire again with a completely different set of
responses – you'll probably be offered the same hearing aids!
No simple computer algorithm can replace the years of training, insight,
experience and continued professional training you'll get from a face-to-face
consultation with a certified hearing professional. Most of these websites also
do not take into account test results from the latest hearing assessment
techniques that we currently employ to pin point what level of technology is
most suited to your hearing loss.
12. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
Very cheap hearing aids aren't worth the
asking price
Some webpages promise premium technology at low prices with the option of
self programming. If you really look at these hearing aids in detail they are no
better than some of the most basic hearing aids available from your local
audiologist, sometimes at even lower prices locally. On top of that they do not
tend to be from the best hearing aid brands at all, but rather a generic hearing
aid using outdated technology.
We would also not recommend self programming as hearing loss and hearing
aids are complex issues that audiologists get years of training in, and even
then don't always get right. So how could you expect someone knowing next
to nothing on the subject to obtain a beneficial and safe hearing aid fitting?
13. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
Any Issues take much longer to resolve
When dealing with an online hearing aid business, even a simple hearing aid
adjustment or simple cleaning that would have taken 10 minutes in a local
clinic could take two weeks in back and forth postage to get it resolved.
On top of this major inconvenience, you are also required to pay at least the
postage to the company in the first place, costing you more in the long run
than you might have bargained for.
If you choose a local clinic, you can often simply walk in or call for an
appointment to get the majority of issues dealt with within minutes rather than
weeks.
14. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
Make sure you have enough time to return the
hearing aid for a refund if you are unhappy
Some hearing aid providers might offer no or limited money back guarantee
on your hearing aid purchase if dissatisfied. You have to be careful that you
are getting sufficient time to really try and get used to the hearing aids, while
still allowing sufficient time to get the hearing aids back to the supplier.
We could recommend at least 45 days money back guarantee so that you have
enough time to try the hearing aids, get used to them and have an opportunity
to return them in time if you need to.
Value Hearing & Tinnitus Solutions actually offer 60 day money back
guarantee to all our clients in order to ensure that get true benefit in the long
run.
15. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
Avoid the traps and pitfalls!
There are a lot of traps and pitfalls to buying hearing aids online and a lot of
unscrupulous businesses targeting vulnerable people out there. That money
saving bargain may just turn out to be one of the most frustratingly expensive
purchases you've ever made.
16. Visit: http://www.valuehearing.com.au
Contact: 1300 668 510
So what do I do if I can't afford hearing aids?
http://www.choice.com.au/Reviews-and-Tests/Food-and-Health/Generalhealth/Conditions/Hearing-aids/Page/Hearing%20aids.aspx
Ask your local hearing aid supplier if they would be willing to unbundled their
hearing aid prices for you, so you can pay as you go, which spreads out the costs
over time.
Value Hearing and Tinnitus Solutions strive to offer Australia's lowest prices on
quality hearing aids supplied in a face-to-face manner. We'll strive to beat your
written local quotes from other bricks-and-mortar suppliers.