Feedback from ITSMF THailand Seminar hold on March 2010, covering ISO20000 case study

1. itSMF Thailand Chapter - Knowledge Sharing Seminar
Tuesday, 23 March 2010 at Chulalongkorn University
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Summary of the Response to the itSMF-Thailand Seminar Evaluation Survey
Topic Name:
การเอาชนะปัญหาและอุปสรรค ในการ Certify ISO 20000 – DCS case study
Speaker:
Chatchai Trakoulchokchai
Division General Manager, Information Technology Services,
Datapro Computer Systems Co., Ltd.
Section A: itSMF Chapter 1
1. Are you an itSMF Member?
2. What is your expectation of itSMF Thailand?
1
Total 19 survey respondents
Summary of the Response to the itSMF‐Thailand Seminar Evaluation Survey (March 2010) Page | 1

2. 3.Please tell us what kind of activity of the itSMF you prefer
4. Please indicate the areas you would like to know more about
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3. Section B: Seminar Evaluation
1. How did you know about this seminar?
2. The seminar is well organized.
3. The location of the seminar is appropriate for me.
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4. 4. Speaker Evaluation
4.1 The speaker demonstrated expertise on the topic.
4.2 The topic is relevant to my needs and expectations.
5. Would you recommend the Knowledge Sharing Seminar to friends?
Summary of the Response to the itSMF‐Thailand Seminar Evaluation Survey (March 2010) Page | 4

5. 6. Please indicate overall evaluation of this seminar by checking the appropriate selection
7. Please feel free to share any additional suggestion or request
 Should control "G&A" session not to be too long
 Today's speaker is very great with great sharing
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Summary of the Response to the itSMF‐Thailand Seminar Evaluation Survey (March 2010) Page | 5