Itsmf itil 2011 demo

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itSMF Thailand Seminar 2012  Security intelligence

What’s New in ITIL v3 Version 2011

© Copyright, ACIS Professional Center Company Limited, All rights reserved 2

itSMF Thailand Seminar 2012  Security intelligence

500 Pages
276 Pages

Increase more pages for each book

346 Pages 458 Pages

3

itSMF Thailand Seminar 2012  Security intelligence

364 Pages
274 Pages
g

Increase more pages for each book
386 Pages
276 Pages

© Copyright, ACIS Professional Center Company Limited, All rights reserved 4

itSMF Thailand Seminar 2012  Security intelligence

262 Pages
233 P
Pages

Increase more pages for each book

© Copyright, ACIS Professional Center Company Limited, All rights reserved 5

itSMF Thailand Seminar 2012  Security intelligence

Service Strategy
More practical guidance and more examples

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itSMF Thailand Seminar 2012  Security intelligence

Service Strategy (2)
Explain relationship between business strategy and IT strategy

???

Business Strategy IT Strategy

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itSMF Thailand Seminar 2012  Security intelligence

Service Design
The design coordination process has been added

© Copyright, ACIS Professional Center Company Limited, All rights reserved 8

itSMF Thailand Seminar 2012  Security intelligence

Service Transition
Clear and unambiguous explanation of these concepts

© Copyright, ACIS Professional Center Company Limited, All rights reserved 9

itSMF Thailand Seminar 2012  Security intelligence

Service Transition
The process name has been changed

Change
Ch
Evaluation Evaluation

© Copyright, ACIS Professional Center Company Limited, All rights reserved 10

itSMF Thailand Seminar 2012  Security intelligence

Service Operation
Concept of a service request has been significantly enhanced

© Copyright, ACIS Professional Center Company Limited, All rights reserved 11

itSMF Thailand Seminar 2012  Security intelligence

Service Operation
Incident matching procedure has been added

© Copyright, ACIS Professional Center Company Limited, All rights reserved 12

itSMF Thailand Seminar 2012  Security intelligence

Continual Service Improvement
Introduction to CSI Register

CSI Register

© Copyright, ACIS Professional Center Company Limited, All rights reserved 13

itSMF Thailand Seminar 2012  Security intelligence

Continual Service Improvement
Some seven-step names and activities have been amended

© Copyright, ACIS Professional Center Company Limited, All rights reserved 14

itSMF Thailand Seminar 2012  Security intelligence

To be Continue in itSMF Thailand
Seminar 2012 #1

Date:27 March 2012

Time:18:30 pm – 20:00 pm

SP Building [informally known as IBM building]
at Aree, G floor - Education Room 2-3
© Copyright, ACIS Professional Center Company Limited, All rights reserved 15

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Itsmf itil 2011 demo

1. itSMF Thailand Seminar 2012  Security intelligence “Get updated on ITIL Version 2011” p Date:27 March 2012 Time: 18:30 pm – 20:00 pm IBM Building G floor - Education Room 2 3 Building, 2-3

3. itSMF Thailand Seminar 2012  Security intelligence 500 Pages 276 Pages Increase more pages for each book 346 Pages 458 Pages 3

4. itSMF Thailand Seminar 2012  Security intelligence 364 Pages 274 Pages g Increase more pages for each book 386 Pages 276 Pages © Copyright, ACIS Professional Center Company Limited, All rights reserved 4

7. itSMF Thailand Seminar 2012  Security intelligence Service Strategy (2) Explain relationship between business strategy and IT strategy ??? Business Strategy IT Strategy © Copyright, ACIS Professional Center Company Limited, All rights reserved 7

9. itSMF Thailand Seminar 2012  Security intelligence Service Transition Clear and unambiguous explanation of these concepts © Copyright, ACIS Professional Center Company Limited, All rights reserved 9

10. itSMF Thailand Seminar 2012  Security intelligence Service Transition The process name has been changed Change Ch Evaluation Evaluation © Copyright, ACIS Professional Center Company Limited, All rights reserved 10

11. itSMF Thailand Seminar 2012  Security intelligence Service Operation Concept of a service request has been significantly enhanced © Copyright, ACIS Professional Center Company Limited, All rights reserved 11

13. itSMF Thailand Seminar 2012  Security intelligence Continual Service Improvement Introduction to CSI Register CSI Register © Copyright, ACIS Professional Center Company Limited, All rights reserved 13

14. itSMF Thailand Seminar 2012  Security intelligence Continual Service Improvement Some seven-step names and activities have been amended © Copyright, ACIS Professional Center Company Limited, All rights reserved 14

15. itSMF Thailand Seminar 2012  Security intelligence To be Continue in itSMF Thailand Seminar 2012 #1 Date:27 March 2012 Time:18:30 pm – 20:00 pm SP Building [informally known as IBM building] at Aree, G floor - Education Room 2-3 © Copyright, ACIS Professional Center Company Limited, All rights reserved 15

Itsmf itil 2011 demo

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Itsmf itil 2011 demo