1. A Nate McCollum Powerpoint Presentation

2. Level 1: Long Term Motivation

◦ This will follow Maslow’s Hierarchy of Needs
◦ Each employee has different needs to be motivated
for not just a single shift, but for the companies
long term well being
Level 2: Short Term Motivation

◦ Every day an employee starts their shift, something
should spark them to give a strong effort from
clock-in to clock-out

3. In employee motivation, it is crucial to

understand that each employee is an
individual with different needs and career
goals
◦ Some employees must be motivated with short term
goals
◦ Some employees must be motivated with the
possibility of career growth and increased
responsibility

4. Different types of employees

◦ Full Time Students
 Part Time Hospitality Workers
 Focus on School not Organization
◦ Lifetime Hospitality Workers
 Set Career/Life Goals in Restaurants
◦ In Between Job Employees
 Worked in Several Different Vocations
 Little Commitment to Organization

5. All three types of employees are applicable

into what is called the Hierarchy of Needs
developed by the psychologist Abraham
Maslow. Although it is applied differently to
each individual employee as they each have
different requirements to satisfy their needs
Maslow’s Hierarchy is modeled into a 5 level

pyramid

6. In general, the first level of Maslow’s pyramid

refers to physiological needs
◦ Hunger
◦ Thirst
◦ Shelter
In business this refers primarily to their basic

pay, and the need for it to be adequate for
each individual.

7. All three types of employees can be motivated

similarly for this level
◦ Full time Students
 Typically search for adequate sustenance for social life
 Rent
 Food
 Social Life
◦ Lifetime Hospitality Workers
 Looking for adequate sustenance for their livelihood
 Rent
 Ability to Support Family
 Social Life
◦ Various Job Employees
 Looking for adequate sustenance for their livelihood
 Rent
 Ability to Support Family
 Social Life

8. All three types of employees can be

motivated for this level in the same way. If
you work for me, you will get paid and the
organization will attempt to pay the employee
enough to support their basic needs. This is
a basic need that will not yield that high of
motivation since many employees can find
other jobs with similar pay in the same field

9. Maslow’s Pyramid describes the next need as

safety, which translates into the restaurant
business world into several different ways for
each type of employee

10. Full Time Students

◦ Employees who are full time students will have less
emphasis on their job safety and security.
◦ To motivate them on this level, it is important to let
them understand where they stand (and their
importance) in your organization, while letting them
know that you understand that their job will still
allow them to have security in their scholastic
efforts

11. Full Time Students

◦ To ensure their feelings of safety, a few steps must
be taken to make them happy and motivated
 Consistently discuss their school schedule
 Work around their school schedule
 Make them understand that if they work hard for your
company that you will work hard to balance their
schedule between their work and their education

12. Lifetime Hospitality Workers

◦ People who have set their careers into the
restaurant industry have separate needs to ensure
their feelings of security to help motivate them as
workers. They must feel that the company they
work for will remain in business for a long period of
time.

13. In Between Job Employees

◦ These employees must understand that there is a
safety and consistency to their work that differs
from other fields of work that they can be drawn to.
In order to motivate these employees, consistent
meetings with these employees can help obtain
feedback into their likes and dislikes of the
restaurant industry

14. In Between Job Employees

◦ In the process of getting feedback from these
employees of their comforts or discomforts in
hospitality, the manager and the employees can
then focus on why this employee should feel secure
in this business or why this employee should
perhaps find another way to make money
 These employees may have to be let go if they do not
fit into the restaurant’s pace or style of work, but
having these meetings can motivate them to feel
secure within the company

15. Maslow’s third level to his pyramid deals with

belongingness within the organization. It is
important for each of your coworkers to feel that
they can depend with each other, and get along
with one another
There are many examples of ways to encourage

this
◦ Have each employee work different jobs within the
kitchen. This allows employees to understand how their
coworkers effect their workday
◦ Encourage employees to socialize outside of work. Host
parties in which every employee is invited. If employees
feel like they are part of the team, they will be motivated
to not let each other down

16. Maslow’s fourth level deals with esteem. A large

motivating factor that helps employees take more effort
into their work is if they are recognized for their hard
work.
It is crucial to not let any well executed shift go unnoticed.

Have frequent personal meetings with each employee for
everything they have done well.
Make sure to emphasize everything that is executed

well, this will motivate the employee to maintain their
pride in their work by consistently performing to this
expected level, and let them understand that they are
benefiting the company and their coworkers
◦ Pay raises and promotions will help increase this motivation. An
employee will have higher motivation if they are given more
responsibility, and have a higher devotion to the workplace

17. If the employees have risen to this level of

their hierarchy of needs, then you have done
a good job so far at motivation. This is when
they have provided a unique contribution to
your company. This will give the employee a
great sense of pride to their job and motivate
them to be the outstanding worker that they
are.

18. Each employee is different

◦ It is essential to understand each employee has
their own problems from day to day, and their own
daily goals
◦ You must use your knowledge of each employees
personal characteristics. This will allow you to hit
the exact points that motivate an employee to have
a great single shift, every shift

19. Pre Shift Meetings

◦ A meeting before every shift can help motivate the
employees and give them a feeling of
belongingness to the team
◦ Set goals for each shift, let them understand what
was done well during their previous shift, and what
could be worked on to help benefit the team and
the shift itself
◦ Maybe propose an award if the team achieves all of
their goals for the night, or propose individual
awards for those who particularly excell.

20. Post Shift Meetings

◦ Let the team know what they did well
◦ Discuss issues with individual
◦ Discuss goals for following shifts

21. Job Delegation

◦ Give employees larger responsibilities to make
them feel more important to the organization. Give
the employees a chance to prove themselves
competent and reliable.
◦ Seeing other employees given more responsibility
can motivate other employees to work harder to
give them the chance to have a responsibility
delegated to them. Every employee wants to be
seen as responsible and great at their job

22. Motivation cannot be limited to raises and

promotions. These stimuli will not bring the
employees to long term motivation. Nor will it
ensure that each employee is motivated for every
individual shift.
It is important to listen to your workers in order

to understand why they may have not performed
as well as you expected. There are many factors
outside of work that can deteriorate their
motivation for a single shift. If you discuss these
problems it can allow the employees to trust
you, and this can make them more motivated for
future shifts.

23. Motivating your employees is not easy, but is

extremely important. No single method will
work for every employee. They are all
different and have different goals. There are
many things that are important to understand
about each employee to yield the most
motivation and production
Life Goals
◦
Life Needs
◦
Feelings of Belongingness
◦
Life Situations
◦