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12 Uncommon Metrics for Web Hosting Profitability
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
1. Search Volume for Favorite SEO/Search Marketing Keyword Reseller Hosting Dedicated Servers Intel Conroe Virtualization Are you optimizing your website/ad campaign for out of favor keywords?
2. Search Presence for Company Ideal combination is having your own voice with support of 3 rd  party opinions * Calculated based on top 20 Google search results for company name 0 0 6 1 Negative 18 0 2 ThePlanet 16 4 0 Web.com 0 8 6 GoDaddy 1 4 14 1&1 Unrelated Positive/Objective Own Sites
3. Search Presence for Execs Don’t forget to do the same lookup for other execs – and all public facing employees * Calculated based on top 20 Google search results for CEO name 14 6 0 Doug Erwin 0 18 2 Jeff Stibel 3 12 5 Bob Parsons 1 6 13 Andreas Gauger Unrelated 3 rd  Party Own Sites
4. Effectiveness as Media Outlet Blue = TheWHIR.com;  Green = 1&1.com;  Red = DreamHost.com TheWHIR monetizes each website visitor multiple times. What are you getting out of website visitors who don’t sign up?
5. Utilization Of On-Site Real Estate Source: GoDaddy control panel Customer control panel messages have higher conversion rates than email newsletters and off-site ads – yet so many companies keep pre- and post-login pages totally blank!
6. Share of Operations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Broadest platforms win, while oversold hosting accounts reduce your profitability
7. Add-on Deployment Ratio “ What improves retention? Not newsletters. Not follow up calls. The only thing that works is convincing them to use multiple services.” - Hostway VP Marketing John Lee Service usage drives stickiness, even when customers aren’t paying extra for add-ons
8. Time-to-Usefulness “ If I can’t get something up and running between my 5-year-old’s  bedtime and midnight, it’s probably a lost cause.” - Wash DC Small Business Owner Most customers are more concerned about time than cost; bandwidth/webspace are even less relevant
9. “Lost Cause” Ratio ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
10. Value Enablement Index ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
11. Rate of Information Recycling ,[object Object],[object Object],[object Object],[object Object],[object Object]
12. Clarity of Product Development  Crystal Ball? ,[object Object],[object Object],[object Object],[object Object],[object Object]

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HostingCon Metrics Panel

  • 1. 12 Uncommon Metrics for Web Hosting Profitability
  • 2.
  • 3. 1. Search Volume for Favorite SEO/Search Marketing Keyword Reseller Hosting Dedicated Servers Intel Conroe Virtualization Are you optimizing your website/ad campaign for out of favor keywords?
  • 4. 2. Search Presence for Company Ideal combination is having your own voice with support of 3 rd party opinions * Calculated based on top 20 Google search results for company name 0 0 6 1 Negative 18 0 2 ThePlanet 16 4 0 Web.com 0 8 6 GoDaddy 1 4 14 1&1 Unrelated Positive/Objective Own Sites
  • 5. 3. Search Presence for Execs Don’t forget to do the same lookup for other execs – and all public facing employees * Calculated based on top 20 Google search results for CEO name 14 6 0 Doug Erwin 0 18 2 Jeff Stibel 3 12 5 Bob Parsons 1 6 13 Andreas Gauger Unrelated 3 rd Party Own Sites
  • 6. 4. Effectiveness as Media Outlet Blue = TheWHIR.com; Green = 1&1.com; Red = DreamHost.com TheWHIR monetizes each website visitor multiple times. What are you getting out of website visitors who don’t sign up?
  • 7. 5. Utilization Of On-Site Real Estate Source: GoDaddy control panel Customer control panel messages have higher conversion rates than email newsletters and off-site ads – yet so many companies keep pre- and post-login pages totally blank!
  • 8.
  • 9. 7. Add-on Deployment Ratio “ What improves retention? Not newsletters. Not follow up calls. The only thing that works is convincing them to use multiple services.” - Hostway VP Marketing John Lee Service usage drives stickiness, even when customers aren’t paying extra for add-ons
  • 10. 8. Time-to-Usefulness “ If I can’t get something up and running between my 5-year-old’s bedtime and midnight, it’s probably a lost cause.” - Wash DC Small Business Owner Most customers are more concerned about time than cost; bandwidth/webspace are even less relevant
  • 11.
  • 12.
  • 13.
  • 14.