This presentation is targeted to companies that are in-plant printing and mailing services providers.
That type of business is often found inside of colleges & universities, financial services institutions, insurance companies, hospitals, and other organizations.
During this presentation, interlinkONE presented ways that printers and mailers can grow their business by offering value-added services to their organization and customers. This includes:
- Mobile, QR Codes, websites
- Landing Page development
- Personalized URLs
- Web-to-Print
- Inventory Management and Order fulfillment
- And more.
4. Today’s Overview
Position Yourself as a Marketing Partner:
Why?
Integrating Print with Mobile
Print + Social
Online Ordering, Inventory
Management, and More
5.
6. Social Media Statistics
800 Million Users on Facebook
250 Million Tweets Sent
Per Day
NOTE: As of September 2011
7. Social Media Statistics (cont.)
36+ Hours of Video Uploaded to
YouTube every minute (#2 search
engine)
50 million users on
Google+ in 3 months
8. By the Numbers: Google
34,000 searches per second
2 million per minute
121 million per hour
3 billion per day
88 billion per month
Source: http://searchengineland.com
10. How Fast is Mobile Web Growing?
Source: Microsoft
11. Possible Challenges for You
Print Volumes and Sales Have Decreased
Mobile, Social, Online, etc. have changed communication
Not familiar enough with new channels (social, mobile)
“I am ready to offer marketing services. Everyone just
thinks of me as their printer.”
12. Possible Challenges for Your
Organization
Having a tough time getting their message to stand out
They know they should be using
social, mobile, online… but not sure of best practices.
They do not have a way to measure; not sure what’s
working?
They need to cut costs, streamline operations.
13. Opportunities Available
Integrate Online and
Offline Channels – Mobile
and Social
Provide real-time visibility
into inventory, order status
Marketing Portal hosting
for VDP, customizable
marketing pieces
26. Where Opportunity Exists
Lots of companies have heard the buzz… but aren’t
sure how to use them.
Others have dove in; but are using them
incorrectly.
Some have no idea how to track them.
34. Ask --- Why Would You Scan?
Provide Directions / Map
Click-to-Call or Click-to-SMS
To Easily Learn Important Details
To Opt-In for More Information
40. Mobile Site Needs
Easy to
See & Click
Inquiry
Forms
Social
Integration
41. Mobile Forms
-Create mobile-
optimized forms for
surveys, inquiries, lead
generation, submitting
claims, and more
-Specify response routing
information for each
form
45. Create Awareness & Drive Traffic
More and more noise is
happening online.
Print can help people cut
through the clutter to find
your online message.
46. Print for Mobile/Social
Print can increase
success of location-
based promotions and
other mobile/social
opportunities.
53. How Can You Get Involved?
Become acquainted with your organizations social
media activity
Analyze and benchmark existing numbers – Fans,
followers, check-ins
Demonstrate how print can help increase social
media’s success!
58. “Are you not satisfied?”
CMO Council 2011: Unraveling and Understanding the Conflicts Between Sales and the Marketing Supply Chain
59. Ordering Should Be Easy
Think about the normal things
we research buy online –
books, music, trips, clothes, gadg
ets, etc.
Why can’t print be that easy to
order as well?
67. How: Find the Right Partners
Software
Hardware
Warehouse Experience?
68.
69. Final Recap
QR Codes are currently best way to integrate print and
mobile.
Social Media is here to stay – and print can help build
awareness, demand, etc.
Ordering & Reporting should be easy – You can help.
First, what does it stand for?Quick Response… So.. On the most basic level – think of it this way. Your mobile audience can save time by scanning the QR Code to go to your website rather than remembering and typing in the URL.Yes, it’s a call to action that can help increase response rates… strike while he iron is hot.
Now, while it may not feel like summer in the Northeast yet, QR Codes have exploded in regards to the flower & gardneing shops such as Home Depot and Lowes.Here you can see how QR Codes are used on the product label while buying Cauliflower plants.Earlier, I talked about how I love QR Codes. Well, since I am not a fan of QR Codes, I’d say this is a terrible use of them Juuuuuust kidding.
Just from our own testing, when we take the QR Code less than an inch, we see troubles with the readers… For you, test…As the cameras on the phones get better, they can scan smaller QR Codes. But consider your audience.
How do you shorten a URL? There are tools such as Bit.Ly, ilnk.me.Some QR Code generators do it for you!
Any Boston Celtics fans?When we win the NBA Championship this year, send me an email, and I’ll try to send you tshirt with this logo/QR Code on it.
We typically recommend using almost a ¼ inch of padding… Honestly, we do use a bit less than that, but give it room to breathe!
Now a huge reason and benefit of using QR Codes is the measurement and tracking! - You can start clearly measuring how effective your print ads are.. Your postcards… your signs..
Now a huge reason and benefit of using QR Codes is the measurement and tracking! - You can start clearly measuring how effective your print ads are.. Your postcards… your signs..
Because it’s easy to create a QR Code, the temptation exists to simply point one to your corporate website, or your customer’s corporate website! Do not do that! - It might not work on a phone (Flash). - It might take forever to load - It might not provide answers that someone needs on their phone at that moment.
Some of you might already have this.. But if not, go to TheQRToolkit.comIt’s a free QR Code Success Tool Kit… has white papers, videos, case studies, how to guides, and more.
In fact, the CMO Council recently published a report where they interviewed those involved in the Marketing Supply chain. Notice the top reasons why sales reps complained that their process was unsatisfactory. It took too long…
Another reason why you’d want to take advantage of virtual warehousing ---- visibility! As a manager, can you see what is happening with your orders? Let’s look at a few examples of what you could gain access to, when you need it.
One way to solve those types of problems is to provide an online ordering portal where your reps can order electronic fulfillment items (and hardcopy!) whenever they want, whenever they need it.
Next, we’re going to talk about part of virtual warehousing.. And that is electronic fulfillment. Yes, printers want you to print. But without a doubt, we have to recognize that people want to consume media in a variety of formats.
Can you see what sales reps are ordering, how much, is it being shipped, is it being backordered? There are systems out there that will let you take advantage of the electronic and smaller inventory amounts and thus see in real-time what is happening.
Alright, so… we face these challenges… customers and prospects want more information through more channels at the time they prefer.
Step 1: Find the right partners. Find someone that you can trust… that talks about wanting to save you money.. That talks about wanting to move your business forward with whatever changes come next to the worlds of fulfillment, mail, marketing, print, and communications.
Finally.. The most important thing.. Set goals and benchmarks. Do your sales reps have expectations on how quicikly things will be available for ordering? Do you have expectations as to how quickly things will be turned around and shipped? Make those goals and benchmarks clear, and share them with your partners. Then measure!!!