If you’re looking to provide the kind of online student experience that truly differentiates your school you need to first know the three ingredients that make for a truly excellent student experience in any channel – and apply those key tenants online.
9. Achieving Excellence in Online Student Service
Achieve Student Service Excellence
Online with Virtual Agents
The five checkpoints above give you an understanding of what’s required to get on the path toward
delivering “excellence” in self service. Adhering to these five checkpoints will ensure that your online
experience is effective (i.e. meets student needs) and is easy to use.
But to truly vault into the zone of excellence in online student service, your self-service experience must
also be enjoyable – the third key ingredient in our recipe for excellence.
A world class Virtual Agent solution will deliver against the five checkpoints in spades, while also providing
you with the engaging, enjoyable experience to really ‘wow’ your current and prospective students.
Next Steps
Having read this guide, you are now better equipped to:
i)
ii)
iii)
derive an honest assessment your current online self-service performance using
the 5 Checkpoints,
understand where the shortcomings are, so that your unique path to improvement
is clearer,
envision how online-self service technology gives you the competitive edge needed to deliver all
three ingredients of world class online service, namely, being effective, easy and enjoyable.
IntelliResponse is here to help you in your immediate next steps. As the leading provider of virtual agent
technology solutions for higher education .Our patented Enterprise Virtual Agent solutions create profitable
online conversations for hundreds of leading colleges and universities across North America and Europe.
IntelliResponse has a wealth of expertise to support you as you travel on the path to making online
student service excellence an achievable reality for your higher education institution.
Contact IntelliResponse to schedule a no-obligation 30-minute
consultation on your next steps.
info@intelliresponse.com
1-866-454-0084
About IntelliResponse Systems
IntelliResponse is the leading provider of virtual agent technology solutions for higher education. Our patented Enterprise Virtual Agent Solutions
create profitable online conversations for hundreds of leading colleges and universities across North America and Europe.
For more information about IntelliResponse, visit www.intelliresponse.com.
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To learn more about taking online self
service to the next level for your students,
visit www.IntelliResponse.com.