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1. To attend free demo session contact us @
Email : innovativeonlinetraining@gmail.com
Contact No : 91+8790679998, 7799748899
USA Contact Number : 001 847 393 8727
SAP CRM Online Training
What is SAP CRM Functional ?
SAP AG manufactured customer relationship management software . SAP CRM is a integrated
applicaton. It is desined for midsize and large organizations. CRM is a most popular software
tool.To store the customer information about customers , to track customer interactions, and to
mange the sales effectively. It is not only the software system it also usefull to gain the repeated
customers.It helps to track the quality leads and to generate prospective customers.
What are the modules covers in CRM Certification ?
The core modules in CRM are ;
1.Sales
2.Marketing
3.Inventory
4.Service Desk.
What type of Industries CRM is used ?
SAP CRM software is sucessfully using industries like Financial services, Manufacturing, hightech, media,fashion & boutiques , government organications and also non profit companies .
Comperhensive CRM online training gives clear knowledge on CRM and also helps to get
certificaotion on SAP CRM Module.
Customer satisfationa is a key factor to gain the Customer loyalty. According to Gartner, by
2017, 25% of companies adopting CRM will have extended their customer services.
Figures for the most popular social networking platforms (as of 2013):
a.Google+ has more than 500 million users.
b.LinkedIn has more than 200 million members.
c.YouTube has more than 1 billion unique users every single month.
d.Facebook now has more than 1 billion monthly active users.
e.Twitter has reached 200 million active users.
f.Attend free demo session on SAP CRM Online .

2. TCRM10 & TCRM20 - SAP Certification Contents
CR100-Base Customization
Over view of CRM Architecture
Business Partner
Business categories
BP Roles & Grouping, BP Relationships
Business partner Hierarchy
Organizational Management
Organizational Model, Org Determination
Territory Management
Territory Hierarchy Levels
Product Master
Attributes & Set Type, Hierarchies & Categories,
Product types, Maintain Products
Transactional Processing
Business Transactions
Item Category
Activity Management
Business Activities
Partner Processing
Partner Functions, Access Sequence, Determination Procedure
Actions
Action Profile, Conditions
Pricing
Condition Techniques and condition types
Billing
Billing Unit, Billing Type, Billing Document
Easy Enhancement Work Bench
CR580-CRM User Interface (Web UI)
UI concepts and UI V’s SAP GUI
Business roles
Authorization roles
Navigation bar profile
Work center link group
Direct links and logical links
Enhancing the existing business roles
Linking business role to org model
Transaction launcher
CR600-Marketing

3. Marketing Planner & Campaign Management
Marketing Calendar
Personalized Mail Forms
Segment Builder
Customer Segmentation, Attribute List, Info sets
Product Proposals
Campaign Automation
External List Management
Lead Management
Lead Questionnaire
CR300-Sales
Opportunity Management
Copying Controls
Sales Cycle, Tools - Buying Center & Sales Agent
Quotation management
Order Management
Special functions in quotation and order management
Contract management
Rebate management
CR700-Service
Installed Base management
Installed Categories
IB Components
Objects, Object Family
Assign Object Family to IB Category
Service agreements and service contracts
Service plans, SLA Profiles and Response and Availability Times
Service order management
Complaints and Returns
Warranty claims
CR410-Interaction Center (Web Client)
Agent Function and Processing IC
Agent Inbox
IC Web Clint Profile
IC Web Clint Functions
IC Manager Portal
Communication Architecture
Rule Polices like ERMS and IDI (Intent Driven Interaction)
Launch Script

4. Broad cast massage
Alerts
CR500-Middleware
Middleware overview
Administration Console
Business Objects
Customizing Objects
Condition Objects
B Doc Modeler, B Doc Messages
Replication & Realignment
B Doc Types,
Initial data load, Delta load & Synchronization
Queue registration
Error Handling and Monitoring
INTEGRATION BETWEEN R/3 & CRM