You are a successful IT staff who has just been promoted to the IT manager. Skills of a technical expert are quite different from those of a manager. Or you have been an IT manager for many years, you have many ideas to renovate the IT activities to support your enterprise to be better, however, you do not know where to start and lack of confidence to move forward as you are not experienced in setting plans or lacking appropriate tools to deploy your ideas. This training course on the skills of an IT manager will provide learners with the full knowledge and core skills, typical actual management case study with more than 100 tools that help you to be confident, and active to implement any ideas or requirements of enterprises. This program is compiled and developed based on the practical experience on IT management of IT managers/CIO of financial groups, production and trade groups of Vietnam, US, Europe and Japan along with in-depth research on other famous training materials of CIO, foreign training partners in the IT management field.

1. INFOCHIEF ACADEMYIT MANAGER | Training Program
PRACTICAL
IT MANAGEMENT SKILLS
INFOCHIEF ACADEMY

2. IT MANAGER | Training INFOCHIEF ACADEMY
Objectives
- To provide the professional IT
Manager with the necessary and
comprehensive knowledge
- To improve skills on
leadership, management of
organization, human beings,
technologies, policies, and daily
activities
- To develop directions and IT
strategic projects along with the
short term, middle term and long
term business strategies
- To control the results and
operation process of the whole
organization by applying and
implementing projects such as
design, system construction, IT
application
- To develop an image of a
successful leader and IT
Manager .
Participants
• IT Administrator
• IT Supervisor
• IT Team Leader
• IT Assistant Manager
• IT Manager
• Those with career
objective to become an IT
manager/leader in the
future
Overview
You are a successful IT staff
who has just been promoted
to the IT manager. Skills of a
technical expert are quite
different from those of a
manager. Or you have been
an IT manager for many y ears, you have many ideas to
renovate the IT activities to support your enterprise to be
better, however, you do not know where to start and lack
of confidence to move forward as you are not experienced
in setting plans or lacking appropriate tools to depl oy your
ideas.
This training course on the skills of an IT manager will
provide learners with the full knowledge and core skills,
typical actual management case study with more than 100
tools that help you to be confident, and active to
implement any ideas or requirements of enterprises.
This program is compiled and developed based on the
practical experience on IT management of IT
managers/CIO of financial groups, production and trade
groups of Vietnam, US, Europe and Japan along with in -
depth research on other famous training materials of CIO,
foreign training partners in the IT management field.
PRACTICAL IT MANAGEMENT SKILLS

3. INFOCHIEF ACADEMY
What learners gain and can do after the training course ?
1. Know how to assess, analyze the needs of support IT application to the business
activities of enterprises efficiently based on the professional practicing tools.
2. To construct comprehensive short term and long term IT development strategies to
support the business demands and tightly attaching to the business development
directions of enterprises
3. To set plans, construct and manage the IT budget, budget for efficient investment
4. To set, manage and implement IT projects efficiently (timely, within the budget,
efficiency and quality)
5. To make the IT cost saving plans for enterprises on a ye arly basis that help to minimize
the operating cost for the IT system
6. To develop the management skills for suppliers, product selection (within the available
resources and cost saving for the company)
7. To make management process on IT service, asset s, administrating the configuration as
well as system change that help to run the system in such a stable manner
8. To set plans, processes and manage IT activities including:
- LAN-WAN infrastructure architecture
- Data center
- Business application
- Enterprise system
- Back –up filing system and data restoring
- To overcome risks of system, maintain the continuous operation of the system
9. To make the rules and regulations on confidentiality, operating policies of IT
department, IT system risk management to assure the continuous business
10. To make and deploy IT service models, IT function models in line with each
enterprise; to improve the quality of the IT department to turn it into an information
center of enterprises
Materials
- The standard materials of the Infochief institute (Vietnamese)
- Reference document (English)
- IT Manager Toolkit - Management tool forms
Training methods
- The experts will apply the following training methods to convey the contents:
- Open discussion
- Case study
- Self-assessment
- Mini-lecture
Difference of the training methods at Infochief
- Coaching based on the actual management models
- Practice training in line with the requirements of each position
- 70% is to practice the actual skills required by the daily work at the workplace
- To assure that after the training course,
learners are confident at their work
- Senior staff are given priority for being introduced to our partners

4. INFOCHIEF ACADEMY
IT MANAGER | Training
Program Contents
Module 1: Role of IT Manager
- The value of IT in business
- How the IT support the business
- The stages of IT development
- Roles & responsibilities of IT manager
- How IT manager to be success
- The processes to create value for IT manager
Module 2: IT Strategy Planning
- Distinguish IT strategy & IT plans
- 5 Objects that need have in IT strategy plan
- The steps to build the IT strategy
- Survey and Evaluation business
- Identify IT strategic roadmap
- Strategy project design
- Implement and evaluate IT strategic projects
Module 3: IT Project Planning
- 5 Rules to ensure IT project to be success
- The constraints in IT Project
- Classification based on risks of IT projects
- The project stakeholders
- The project management
- 12 Project plans
Module 4: IT Service Management
- Design rule of IT services
- The steps to build IT services catalog
- To build the service level agreements (SLA)
- Develop the processes to support IT service
- Hiring and training IT staff for Helpdesk
- The model of services support
- Software tools to track support service
Module 5: IT Asset Management
- The relationship of IT services & assets
- How to manage IT assets ?
- Lifecycle management of IT assets
- Organization of IT asset information
- Manage the maintenance of asset information
- Management of asset configuration information
Module 6: IT Security & Risk
Management
- Develop IT policies and procedures for security
- To organize training and awareness for effective
policy implementation
- IT risk classification
- Process assessment & IT risk management
- Develop risk management plan (RMP)
- Develop a disaster recovery plan (DRP)
Module 7: Designing & IT Process Management
- Overview of IT process model
- The components of process
- The characteristics of the process
- The rules of standard notation & RACI model
- Metrics and process efficiency
- Consider how to implement the process
Module 8: IT Budget Management Planning
- IT cost classification
- 3 The role of IT Budget
- Develop IT operational budgets (Opex)
- The IT investments budget plan (Capex)
- The rate of return on investment
- Development of cost-saving plan
- Tools to track and monitor the IT budgets
Module 9: IT Procurement & Supplier
Management
- Planning for IT procurement
- Develop standard IT equipment procurement
- Develop procurement policies & IT investment
- Process of technology equipment procurement
- Evaluation methods and equipment selection
- Evaluate and select suppliers
Module 10: IT Department Management Planning
- The operational mechanism of IT department
- 3 Phases of IT department
- How to receive a new IT organization
- Analyzing IT recruitment needs
- Job description and assign the tasks
- Develop standard operating procedures
- Develop work schedules
Module 11: IT Staff Motivation
- Identify characteristics of IT staff
- Learn IT staff needs
- Create motivation for IT staff
- The development plan for IT staff
- Develop goals for IT staff
- Annual performance evaluation
Module 12: IT Leadership
- Distinguish Management & Leadership
- 4 Methods of leaders
- 12 Management measures.
- Build IT manager pictures success
- Set the power of IT Manager
- First 90 days of the IT Manager
- Practical IT topics

5. INFOCHIEF ACADEMY
Add: 30 Dang Van Ngu Street, Ward 10, Phu Nhuan Disc, HCM City
Tel: (08) 22 467 086 /(08) 22 194 047
Web: www.infochief.com.vn | Email: info@infochief.com.vn