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Marketing to Women in a Social World
Erin Hunter – Global Head of CPG Marketing
Marketers today get less bang for their buck
Source: Advertising Age Data Center, accessed Nov 2012
1987 2012
Major Global CPG Advertiser
0
2
4
6
8
10
12
14
0
20
40
60
80
100
120
140
Sales/ad$spent
Salesvolume
Sales ($B) Sales/Ad Spend
The good ole’ days of centralized
and predictable TV are gone
It’s more difficult and expensive to reach the same
audience through TV than it was 15 years ago
Source: Advertising Age: "TV Has A Growing Reach Problem" by Dave Morgan (February 28, 2012)
$11.18
cost of network
primetime per
1000 homes
Target audience 1997 vs. 2012
$24.08
cost of network
primetime per
1000 homes
Reach
80–90%
Reach
60%
20121997
39%
18%
5%
7%
31%Never use a mobile
device to shop
Only a couple times a year
Once a month
Daily
Mobile moms use their phones while shopping
Source: Alliance Data, "The Mobile Mom," April 2013
Weekly
Products for which US mom mobile shoppers use
their smartphone/tablet to shop or research
Source: Alliance Data, "The Mobile Mom," April 2013
6%
21%
31%
39%
42%
47%
56%
Clothing
Beauty products
Household products
Toys
Items I need for the kids
Jewelry
Other
400
200
0
600
1 year 8
years
800
people
1B
4
years
100
0
people
680M
Sources: Forrester
Retail is changing
Share of retail sales 2001
1%
22%
77%
Online
Influenced
Offline
7%
47%
46% Online
Influenced
Offline
Sources: Forrester
Retail is changing
Share of retail sales 2012
9%
49%
42% Online
Influenced
Offline
Sources: Forrester
Retail is changing
Share of retail sales 2016
98% (3x)
84% (2x)
64% (2x)
Who’s doing it well today?
Great creative on Facebook is … just great
creative
Timely/
User relevance
Initiative-basedSuperiority/
Benefit driven
Base business/
Equity
Luxury brand buyers are highly active on
Facebook and have lots of friends on the site
Source: Facebook Internal, Dec 2012
523
avg # friends
active users, U.S.
resident, retail/shopping:
luxury goods12.5M
2.5x
comments
3.2x
status
updates
3.7x
likes
She has 25% more friends
Her friends are other moms
Moms’ most trusted influencer is
other moms
More than anything else, she
shares news, photos and stories
about her family
She talks about family 140% more
Why Target Moms?
+
lift in sales
—Laurent Faracci, Reckitt Benckiser
What’s Next?
Reach the RIGHT people
Reach ALL of them
Make them into engaged and loyal advocates
Television gets us scale but blunt targeting
W 18–34
Luxury-Beauty
―Want natural
products‖
W 18–34
Cable TV and print get us better targeting but
limited scale
W 18–34
Luxury-Beauty
―Want natural
products‖
Luxury-Beauty
People have momsMarketers have demographics
WOMEN
WOMAN
―Heavy Buyer‖ segments developed based on
volume, sales dollars, recency and frequency
The future is not about demographics
Greeting cards
OTC drug
Grocery spending
behavior
Sweets & snacks
Household
cleaners & supplies
CerealDairy & eggs
Personal carePet care Health foodsFrozen foodsBeverages
Children’s food
& products
Consumers receive messages
that are best for them
$18K
$18K
―Top rated in safety: the
all new XYZ‖
―On road or off-road: the
all new XYZ’s got it‖
―Built like a tank to give
you peace of mind‖
―XYZ can do 36 mpg in
its sleep‖
Old Way
Today
F 18–45
Sedan
Outdoors
F 18–55
Sedan
Green
W 18–34
Sedan
Moms
Marketers can reach their own consumers
through new platforms
Facebook
Marketer’s CRM database
Reaching Social Moms
Reaching Social Moms

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Reaching Social Moms

  • 1. Marketing to Women in a Social World Erin Hunter – Global Head of CPG Marketing
  • 2.
  • 3. Marketers today get less bang for their buck Source: Advertising Age Data Center, accessed Nov 2012 1987 2012 Major Global CPG Advertiser 0 2 4 6 8 10 12 14 0 20 40 60 80 100 120 140 Sales/ad$spent Salesvolume Sales ($B) Sales/Ad Spend
  • 4. The good ole’ days of centralized and predictable TV are gone
  • 5. It’s more difficult and expensive to reach the same audience through TV than it was 15 years ago Source: Advertising Age: "TV Has A Growing Reach Problem" by Dave Morgan (February 28, 2012) $11.18 cost of network primetime per 1000 homes Target audience 1997 vs. 2012 $24.08 cost of network primetime per 1000 homes Reach 80–90% Reach 60% 20121997
  • 6. 39% 18% 5% 7% 31%Never use a mobile device to shop Only a couple times a year Once a month Daily Mobile moms use their phones while shopping Source: Alliance Data, "The Mobile Mom," April 2013 Weekly
  • 7. Products for which US mom mobile shoppers use their smartphone/tablet to shop or research Source: Alliance Data, "The Mobile Mom," April 2013 6% 21% 31% 39% 42% 47% 56% Clothing Beauty products Household products Toys Items I need for the kids Jewelry Other
  • 9. Sources: Forrester Retail is changing Share of retail sales 2001 1% 22% 77% Online Influenced Offline
  • 10. 7% 47% 46% Online Influenced Offline Sources: Forrester Retail is changing Share of retail sales 2012
  • 11. 9% 49% 42% Online Influenced Offline Sources: Forrester Retail is changing Share of retail sales 2016
  • 13. Who’s doing it well today?
  • 14. Great creative on Facebook is … just great creative Timely/ User relevance Initiative-basedSuperiority/ Benefit driven Base business/ Equity
  • 15. Luxury brand buyers are highly active on Facebook and have lots of friends on the site Source: Facebook Internal, Dec 2012 523 avg # friends active users, U.S. resident, retail/shopping: luxury goods12.5M 2.5x comments 3.2x status updates 3.7x likes
  • 16. She has 25% more friends Her friends are other moms Moms’ most trusted influencer is other moms More than anything else, she shares news, photos and stories about her family She talks about family 140% more Why Target Moms?
  • 17. +
  • 18.
  • 21.
  • 22. Reach the RIGHT people
  • 23. Reach ALL of them
  • 24. Make them into engaged and loyal advocates
  • 25. Television gets us scale but blunt targeting W 18–34 Luxury-Beauty ―Want natural products‖ W 18–34
  • 26. Cable TV and print get us better targeting but limited scale W 18–34 Luxury-Beauty ―Want natural products‖ Luxury-Beauty
  • 27. People have momsMarketers have demographics
  • 28. WOMEN
  • 29. WOMAN
  • 30. ―Heavy Buyer‖ segments developed based on volume, sales dollars, recency and frequency The future is not about demographics Greeting cards OTC drug Grocery spending behavior Sweets & snacks Household cleaners & supplies CerealDairy & eggs Personal carePet care Health foodsFrozen foodsBeverages Children’s food & products
  • 31.
  • 32. Consumers receive messages that are best for them $18K $18K ―Top rated in safety: the all new XYZ‖ ―On road or off-road: the all new XYZ’s got it‖ ―Built like a tank to give you peace of mind‖ ―XYZ can do 36 mpg in its sleep‖ Old Way Today F 18–45 Sedan Outdoors F 18–55 Sedan Green W 18–34 Sedan Moms
  • 33. Marketers can reach their own consumers through new platforms Facebook Marketer’s CRM database