The document discusses how the internet can serve as a universal business system for small and medium enterprises (SMEs). It identifies several key components needed, including a value network environment, cloud services, on-premises business solutions, sensors, and a focus on business model innovation. It also questions who will develop and maintain utility-based service infrastructures and how neutrality of services can be preserved. Finally, it provides examples of software that is well-suited or not well-suited for software-as-a-service distribution models.