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WhosOn Live Chat & Microsoft Dynamics CRM Integration
- 1. Live Chat Insight Online Customer Engagement has Evolved In Association With 15 th March 2011
- 4. WhosOn Key Features Track Web Visitors In Real Time - Track real time web usage. Real Time Prospect Detection Track 'Prospects' by watching which pages a visitor is requesting. See how many prospects are converting by PPC campaign or keyword. Engage Your Visitors Engage your visitors with proactive 'Invite' requests. Configure multiple automatic rule-based invites. (Pro-Active and Re-Active Chat) Provide Live Chat For Sales & Support Add secure live visitor chat to your website. Let visitors communicate with you as they browse. Increase sales and improve customer support. View Live Analytic Reports View detailed web analytics reports. Live and on demand web analytics reporting. Links With Your CRM System Integrate website visitor records and chat sessions with Microsoft Dynamics CRM. Capture visitor contact information in real time from your web forms. Live Chat Translation Translate chats in real-time, currently supporting 16 languages Remote Control and Co-Browse Provides the ability to take control of the visitors desktop Skills Based Routing Improves first contact resolution routes chat through to agents with relevant skill set Ticketing Full ticketing system which can creates tickets from inbound emails and chats
- 8. Example Service Desk Chat
Notas do Editor
- Standard Intro to Parker Software Touch on Volumes of Customers
- Obligatory Customer Slide
- There are a lot of benefits here are just some of the highlights – Don’t Read Let it Run through – Lets now take a detailed look at some of the highlights
- Clarity: the information content is conveyed quickly and accurately. Discriminability: the displayed information can be distinguished accurately. Conciseness: users are not overloaded with extraneous information. Consistency: a unique design, conformity with user’s expectation. Detect ability: the user’s attention is directed towards information required. Legibility: information is easy to read. Comprehensibility: the meaning is clearly understandable, unambiguous, interpretable, and recognizable. Prompts indicating explicitly (specific prompts) or implicitly (generic prompts) that the system is available for input. Status information indicating the continuing state of the application, the system’s hardware and software components, and the user’s activities. Error management including error prevention, error correction, user support for error management, and error messages. On-line help for system-initiated and user initiated requests with specific information for the current context of use.
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