These sides were used for my "Creating a Positive Environment on Your Forums" solo presentation (book reading for "Managing Online Forums") at South by Southwest Interactive (SXSW) 2008. I talked about some of the methods that you can use to encourage a positive environment on your online forums. Video: http://www.managingcommunities.com/2008/03/22/video-sxswi-2008-book-reading-managing-online-forums/

1. Publication Date April 28, 2008 Author Patrick O’Keefe Publisher AMACOM www.managingonlineforums.com

2. Creating a Positive Environment on Your Forums

3. RESPECT is Everything

4. Don’t be a Robot

5. Answer Questions

6. Involve Your Members

7. Take a Customer Service Approach

8. Deflect Criticism onto You

9. Politics, Religion, … Browsers?

10. Publication Date April 28, 2008 Author Patrick O’Keefe Publisher AMACOM www.managingonlineforums.com