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LE WEB,
COMMENT LE
MESURER POUR SE
DÉMARQUER.
Analytics + Optimisation


Benoit Tremblay
NOUS LAISSONS DES
TRACES...
SHORTCUT TO
HAPINESS
MAIS PAS UNE FIN EN SOI...
RAISON #1 POUR VENDRE LE
WEB : ÇA SE MESURE!
MAIS PAS LE PAPIER...
Raison #1 pour l’adoption du web
        ÇA SE MESURE!
Outils les moins biens maitrisés
     OUTILS DE MESURE!
“J’pense qu’on devrait ...”
“J’pense qu’on devrait ...”
Information      Information



                                SOUMETTRE
 SOUMETTRE                                  2
             1

                 1
                 PLUS D’INFOS
EST-CE QUE ÇA
FONCTIONNE?
QUOI ET COMMENT
MESURER?
MESURER DES
OBJECTIFS PRÉCIS
Objectifs précis
       Formulaire complété
       Téléchargement d’un PDF
       Page “À propos” consultée
       Lien cliqué (ex.: abonnement RSS)
       Achat (!)
       # de téléphone pour site Web
Objectifs précis
        Il faut parfois créer des
        opportunités de mesure,
        tout ne vient pas
        automatiquement
Source:
              Infolettre

Marquez
ce que vous          Source:

propagez!            Invitation
                     LinkedIn
                                  Source:
                                  Concours FB
MESURER LE NIVEAU
D’ENGAGEMENT
Niveau d’engagement
      Temps passé sur le site
      Nombre de pages consultées
      Temps passé depuis la dernière visite
      Nombre de retours en moyenne en un mois
      Etc.
Niveau d’engagement
      Ne mesure que le
      niveau!Pas si
      l’expérience est
MESURER LE “VOICE
OF CUSTOMER”
MESURER LES
ENVIRONNEMENTS
EXTERNES
QUELQUES PISTES
DE RÉFLEXION...ET
DÉFIS!
MESUREZ VOS ENVOIS DE COURRIEL
ASSIGNEZ DES ADRESSES DIFFÉRENTES
À VOS CAMPAGNES HORS LIGNE
 CARTES D’AFFAIRES, INVITATIONS, TÉLÉPHONE, ETC.

COMMENT POUVEZ-VOUS CRÉER DES
OPPORTUNITÉS DE MESURE?
COMMENT POUVEZ-VOUS INTRODUIRE LA
MESURE DANS VOTRE ROUTINE WEB?
COMMENT POUVEZ-VOUS MESURER VOS
EFFORTS À L’EXTÉRIEUR DE VOTRE SITE?
OBJECTIF,
AIDE À LA DÉCISION.
C’est bien de
mesurer, mais il faut:
contexte, objectifs, comparable.
LIMITES DE L’ANALYTIQUE:
QUALITÉ DES QUESTIONS +
POSSIBILITÉ D’Y RÉPONDRE
?
MESUREZ VOS ENVOIS DE COURRIEL
ASSIGNEZ DES ADRESSES DIFFÉRENTES
À VOS CAMPAGNES HORS LIGNE
 CARTES D’AFFAIRES, INVITATIONS, TÉLÉPHONE, ETC.

COMMENT POUVEZ-VOUS CRÉER DES
OPPORTUNITÉS DE MESURE?
COMMENT POUVEZ-VOUS INTRODUIRE LA
MESURE DANS VOTRE ROUTINE WEB?
COMMENT POUVEZ-VOUS MESURER VOS
EFFORTS À L’EXTÉRIEUR DE VOTRE SITE?

                                                                    Benoit Tremblay
                                                            benoit@bentremblay.com
                                                   @BenoitTremblay et @ BenTremblay

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Le web, comment le mesurer pour se démarquer (analytique web)

Notas do Editor

  1. De plus en plus de données sur le Web\n De plus en plus de signaux à analyser\n De plus en plus de compétition sur le plan “présence Web”\n Si on peut utiliser ces données efficacement pour prendre des décisions stratégiques plus intelligentes que nos compétiteurs = WIN.\n
  2. \n
  3. \n
  4. \n
  5. On laisse des traces, autant sur le Web que dans la vie\nComparaison avec l’événement de ce soir\n
  6. Pourquoi je m’intéresse à l’analytique Web.\n
  7. On laisse des traces, autant sur le Web que dans la vie\nComparaison avec l’événement de ce soir\n
  8. \n
  9. \n
  10. \n
  11. Arrêter de baser les décisions sur l’intuition\n
  12. Plutôt baser le tout sur les données pour prendre des décisions éclairées.\n
  13. \n
  14. Répondre à la fameuse question, ça marches-tu.\n
  15. Comment = outils d’analyse analytique\n Quoi = du plus technique vers le moins rationnel.\n Note: les visites ce n’est pas vraiment une mesure.\n
  16. Répondre à la fameuse question, ça marches-tu.\n
  17. \n
  18. \n
  19. Exemple MS\n Truc: faire une liste des actions possibles\n Exemple de mesures sur mon blog\n
  20. \n
  21. Répondre à la fameuse question, ça marches-tu.\n
  22. \n
  23. \n
  24. Répondre à la fameuse question, ça marches-tu.\n
  25. \n
  26. Répondre à la fameuse question, ça marches-tu.\n
  27. Répondre à la fameuse question, ça marches-tu.\n
  28. Répondre à la fameuse question, ça marches-tu.\n
  29. Répondre à la fameuse question, ça marches-tu.\n
  30. Répondre à la fameuse question, ça marches-tu.\n
  31. Objectif #1, donc: Aider à la décision\n Comment faire?\n Exemple de décision avec l’événement focus20.\n Le but étant de se rattacher à des trucs concrets.\n
  32. \n
  33. \n
  34. \n
  35. Répondre à la fameuse question, ça marches-tu.\n