3. Welcome Mr. Sena Profile Logout
My Itinerary
My Miles
Flight Schedule & Status
Cancellations
Mishandled Baggage
Alerts / Messages
Help Desk
Slide 3
4. Welcome Mr. Sena Profile Logout
Home -> My Itinerary
01 November 2008
IT101 New York(JFK) - New Delhi (DEL) 18:00
22 December 2008
IT808 Singapore (SIN) – Sydney (SYD) 23:30
27 December 2008
IT856 Los Angeles (LAX) – Hongkong(HKG) 23:30
Slide 4
5. Welcome Mr. Sena Profile Logout
Home -> My Itinerary
1. ADD123-IT101/01Nov/ Y New York (JFK)
1800 - New Delhi (DEL)0600+
2. AYR07P- IT808/22Nov/Y Sydney (SYD)
0800– Los Angelos (LAX)1400
3. YLR09S-SQ909/18Dec/Y Tokyo (NRT) 2210 –
New York (JFK) 1600
Slide 5
6. Welcome Mr. Sena Profile Logout
SENA/JOHN MR
IT101 18:00 NEW YORK (JFK) DELHI (DEL)
Home -> My Itinerary -> Option
1. Check-In
2. Upgrade
3. In-Flight / Special Services
4. Current Flight Status
5. Cancellations
6. Other Services
Slide 6
7. Welcome Mr. Sena Profile Logout
SENA/JOHN MR
IT101 18:00 NEW YORK (JFK) DELHI (DEL)
Home -> My Itinerary -> Option - > Other
Services
1. Departure
2. Transit
3. Arrival
Slide 7
8. Welcome Mr. Sena Profile Logout
SENA/JOHN MR
IT101 18:00 NEW YORK (JFK) DELHI (DEL)
Home -> My Itinerary -> Option - > Other
Services-> Departure
1. Airport Map
2. Airline Lounges
3. Local Regulations
Slide 8
9. Welcome Mr. Sena Profile Logout
SENA/JOHN MR
IT101 18:00 NEW YORK (JFK) ELHI (DEL)
Home -> My Itinerary -> Option - > Other
Services-> Departure -> Airline Lounges
Slide 9
10. Welcome Mr. Sena Profile Logout
SENA/JOHN MR
IT101 18:00 NEW YORK (JFK) DELHI (DEL)
Home -> My Itinerary -> Option - > Other
Services-> Departure -> Airport Map
Slide 10
11. Welcome Mr. Sena Profile Logout
SENA/JOHN MR
IT101 18:00 NEW YORK (JFK) DELHI (DEL)
Home -> View Itinerary -> Option -> Cancel
1. Check-In
2. Upgrade
Slide 11
12. Welcome Mr. Sena Profile Logout
SENA/JOHN MR
IT101 18:00 NEW YORK (JFK) DELHI (DEL)
Home -> View Itinerary -> Option -> Cancel -> Check-in
1SENA/JOHN MR
IT101/01 Nov Y JFK-DEL 18:00
IT756/2 Nov Y DEL-SIN 23:30
IT256/10 Nov Y SIN-DEL 08:00
IT256/10 Nov Y DEL-JFK 14:00
Slide 12
13. Welcome Mr. Sena Profile Logout
Home -> View Itinerary -> Option -> Cancel -> Check-in
SENA/JOHN MR
IT101 / 01Nov Y JFK-DEL SN: 21A
STD: 1800 Boarding Time: 1730
Terminal: 4 Gate No: 11A
Upgrade: Request Meal – AVML
Passport No:G493643 Exp Date : 18th Nov 2015
Visa No: 2384567 Valid Up to: 18thFeb 2010
Cancel
Slide 13
14. Welcome Mr. Sena Profile Logout
SENA/JOHN MR
IT101 18:00 NEW YORK (JFK) DELHI (DEL)
Home -> View Itinerary -> Option -> Cancel -> Check-in
IT101 / 01Nov Y JFK-DEL SN: 21A
** Request for Cancellation has been Sent.
Continue
Slide 14
15. Welcome Mr. Sena Profile Logout
SENA/JOHN MR
IT101 18:00 NEW YORK (JFK) DELHI (DEL)
Home -> View Itinerary -> Option -> Cancel -> Upgrade
IT101 /01Nov Y JFK-DEL 18:00
Upgrade From Y to C
Mode Of Upgrade : Miles
Request Date : 20 Oct 2008
Cancel
Slide 15
16. Welcome Mr. Sena Profile Logout
SENA/JOHN MR
IT101 18:00 NEW YORK (JFK) DELHI (DEL)
Home -> View Itinerary -> Option -> Cancel -> Upgrade
IT101 /01Nov Y JFK-DEL 18:00
Cancel Upgrade: From Y to C
** Request for Cancellation has been Sent.
Continue
Slide 16
17. Welcome Mr. Sena Profile Logout
Home -> My Itinerary -> Option -> Check-in
SENA/JOHN MR
IT101/01Nov Y JFK-DEL 18:00 21A
IT756/02Nov Y DEL-SIN 23:30 21C
Passport No:G493643 Exp Date: 18 Nov 2015
My Miles: 12457896
Check-In
Slide 17
18. Welcome Mr. Sena Profile Logout
Home -> My Itinerary -> Option -> Check-in ->Boarding Pass
SENA/JOHN MR
IT101 / 01Nov Y JFK-DEL SN: 21A
STD: 18:00 STA: 20:10
ETD: 18:40 ALERT Boarding Time: 17:30
Terminal: 4 Gate No: 11A
Upgrade: Requested Meal – AVML
My Miles: 12457896 Miles Earned: 7500
Passport No:G493643 Exp Date : 18 Nov 2015
*2D Boarding pass stored in Messages
Boarding Pass for next flight
Slide 18
19. Welcome Mr. Sena Profile Logout
Home -> My Itinerary -> Option -> Check-in ->Boarding Pass
SENA/JOHN MR
IT756/02Nov Y DEL-SIN SN: 21C
STD: 23:00 STA: 05:30
ETD: 2300 Boarding Time: 2245
Terminal: 2 Gate No: NA
Upgrade: No Request Meal – AVML
My Miles: 12457896 Miles Earned: 7500
Passport No:G493643 Exp Date : 18Nov 2015
*2D Boarding pass stored in Messages
Baggage Allowance
Slide 19
20. Welcome Mr. Sena Profile Logout
SENA/JOHN MR
IT101 18:00 NEW YORK (JFK) DELHI (DEL)
Home -> View Itinerary -> Option -> Upgrade
IT101/01Nov Y JFK-DEL 18:00
IT756/02Nov Y DEL-SIN 23:30
IT256/10Nov Y SIN-DEL 08:00
IT256/10Nov Y DEL-JFK 14:00
Slide 20
21. Welcome Mr. Sena Profile Logout
SENA/JOHN MR
IT101 18:00 NEW YORK (JFK) DELHI (DEL)
Home -> View Itinerary -> Option -> In-Flight/ Special
Services
IT101/01 Nov Y JFK-DEL 18:00
IT756/2 Nov Y DEL-SIN 23:30
IT256/10 Nov Y SIN-DEL 08:00
IT256/10 Nov Y DEL-JFK 14:00
Slide 21
22. Welcome Mr. Sena Profile Logout
Home-> My Miles
Mileage Summary
Promotions
Mileage Calculator
Vouchers
Our Partners
Slide 39
23. Welcome Mr. Sena Profile Logout
Home-> My Miles -> Mileage Summary
Mileage Summary
My Miles Number :- 789456123
Card Type : Gold
Miles
Previous Balance - 1000000
Miles Posted:- 2500
Miles Redeemed:- 5000
Vouchers
Total Vouchers:- 10
Unused Vouchers:- 8
Last Activity Date:- 11Sep’08
Slide 40
24. Welcome Mr. Sena Profile Logout
Home-> My Miles -> Mileage Calculator
Mileage Calculator
From India
To United Kingdom
Calculate
Slide 48
25. Welcome Mr. Sena Profile Logout
Home-> My Miles -> Promotions
Current Promotions
Double your miles when you fly from New York to Paris
Double your miles and additional 10% discount with Sixt
1000 extra miles when you fly IT to anywhere in Middle
East
Enjoy Greece and triple your miles
Slide 49
26. Welcome Mr. Sena Profile Logout
Home-> My Miles -> Promotions
Current Promotions
Double your miles when you fly from New York to Paris
On flying from New York to Paris, you can earn double
Miles until 31Dec’08
Slide 50
27. Welcome Mr. Sena Profile Logout
Home-> My Miles -> Our Partners
You can earn miles on you ‘My Miles’ card with
our listed partners
Airlines
Hotels
Car Rentals
Slide 51
28. Welcome Mr. Sena Profile Logout
Home-> My Miles -> Our Partners -> Airlines
Airlines Partners –
American Airlines
Austrian Airlines
British Midland
British Airways
Cathay Pacific
China Airlines
Condor Airlines
Delta Airlines
Slide 52
29. Welcome Mr. Sena Profile Logout
Home-> My Miles -> Our Partners -> Hotels
Hotel Partners –
Four Seasons
Ritz Carlton
Hilton
Kempinski
Radisson
Slide 53
30. Welcome Mr. Sena Profile Logout
Home -> Mishandled Baggage
1. Missing Baggage DELIT12345
2. Damaged Baggage
Submit
3. Contact Lost and Found
Slide 54
31. Welcome Mr. Sena Profile Logout
Home -> Mishandled Baggage -> Missing Baggage
Reference Number - DELIT12345
Passenger Info
Name – SENA/JOHM MR
Flights – IT202/20SEP/IT404/21SEP
Routing – DEL-LON-JFK
Baggage Delivery Info
To be delivered on the Temporary Address given
Save
Forwarding Info
Bag expected to arrive on-board IT123/22SEP
Will be delivered to the temporary address.
Slide 55
32. Welcome Mr. Sena Profile Logout
Home -> Mishandled Baggage ->Contact Lost & Found
1. Send SMS
Send
2. Click To Call
3. Click to Call Me
(enter your contact no. with country & city code)
Save
Slide 56
33. Welcome Mr. Sena Profile Logout
Home -> Mishandled Baggage ->Contact Lost & Found
Back
**Your SMS has been successfully sent to the
airline.
Slide 57
34. Welcome Mr. Sena Profile Logout
Home -> Mishandled Baggage ->Contact Lost & Found
Back
…Calling Number 0091 11 25654000……..
Cancel Call End Call
Slide 58
35. Welcome Mr. Sena Profile Logout
Home -> Mishandled Baggage ->Contact Lost & Found
Back
** Your request has been successfully sent to
the airline. You will receive a call within
30mins.
Slide 59
36. Welcome Mr. Sena Profile Logout
Home -> Mishandled Baggage ->Contact Lost & Found
Back
To be delivered on the Temporary Address given
**Information updated successfully.
Slide 60
37. Welcome Mr. Sena Profile Logout
Home-> My Miles -> Mileage Calculator
Mileage Calculator
From India
To United Kingdom
Calculate
Earn Miles:
Economy Business First
4800 9600 14400
Oneway Upgrade
From Economy to Business :- 40,000
From Business to First :- 55,000
Slide 62
38. Welcome Mr. Sena Profile Logout
Home -> My Itinerary
PNR FLT. ORIGIN DEST. DATE
ADD123 IT101 NEW YORK DELHI 01NOV
J.F. Kennedy Indira Gandhi ITL’
18:00 20:10
IT756 DELHI SINGAPORE 02NOV
Indira Gandhi ITL Changi
23:30 05:00
AYR07P IT808 SINGAPORE SYDNEY 24NOV
Changi Kingsward Smith
08:00 16:00
IT756 SYDNEY LOS ANGELES 24NOV
Kingsward Smith LAX Intl’
18:00 15:00
Slide 63
39. Solution Provided by
www.hyenalabs.com
We Intend. Design > Technology > Media
Contact
service@hyenalabs.com