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SMEs: Why is online presence so important?




     White paper on the essentials of branding and marketing on the Internet




All Rights Reserved | 2012

                              All Rights Reserved | 2012
Table                        About HunTed Consulting
                             HunTed is a first-of-a-kind media strategy &
                             communication consulting firm focused towards
                             providing research and strategic services. Partnering with
                             the client, HunTed provides solution-oriented products
                             that give in-depth knowledge on media, communication
                             strategies and social media perceptions.

                             At HunTed, professionals have more than ten years of
                             experience in content, media and telecom sector. HunTed
                             understands the importance of strategies that a firm
                             would need to implement or follow to make its business a
                             success. We collaborate with clients to provide solutions
                             that help them understand the pulse of their industry,
                             audience and competitors.

                             The process to value-add at HunTed is undertaken
                             through business research, media research & analysis,
                             benchmarking study, content analysis and strategy
                             (website content), and social media branding exercise.

                             We, at HunTed, empower our clients with information or
                             analysis or strategy that prepares them for gearing in the
                             marketplace or simply becoming the benchmark
                             themselves.




All Rights Reserved | 2012
Overview
                                                                                             A Key Drivers
                                                                                             of the Indian
                                                                                               Economy


The Small and Medium Enterprises (SME) in India             owners, the focus has generally been on boosting
survived the global economic pressures with cost-           agriculture or empowering women/children to earn
effective processes and innovative approaches in the        their livelihood.
recent past. One of the factors that helped Indian
economy remain buoyant is because of the presence of        Potential:
SME cluster that generated nearly 1.3 million jobs          According to ASSOCHAM, SME sector accounts for 45
annuallyi, despite slowdown in the global economy. The      per centiii of India’s manufacturing output and nearly 40
USP to manufacture singular industry product proved         per cent of the total exports for the country. Also, the
beneficial for Indian SMEs to sustain in the long run.      SMEs employ around 59 million people in 26 million
It is interesting to note that small traders and            units in India.
handicraft manufacturers also contribute to nearly          Equal focus on Services and Manufacturing sector
7.5%ii to the manufacturing sector in India. Although, in
                                                               to help absorb global economic pressures
the recent past, due to lack of investments and
support, number of artisans have opted out to take up
other opportunities to support their families.
                                                                            Services
Although, efforts from big conglomerates have seen                                        Manufacturing
some significant shift in the mindset of small business

                                                 SMEs create 1.3 million jobs annually and produce more than 8,000 marketable
                                               products. In order to reach global audience, SMEs need presence in digital medium,
                                                                         the most cost effective platform.
All Rights Reserved | 2012
Investments are not enough, SMEs need constant
support
                                          Support from
         Support from Government                                           Support from Corporates
                                          Investors/Bankers
            Growth driven policies        Easy loan options                 Facilitation for sourcing
            Added subsidies               Affordable interest rates          raw materials & semi-
            Facilitation for exports      Investment guidance                finished products from
            Facilitation for Training     Help in understanding              Indian SMEs
             and R&D                         international trade &            Become knowledge
                                             export policies                   partners and share best
                                                                               practices with SMEs
About 25 per centiv of the SMEs have closed shops or        The study by ASSOCHAM also highlights that
are struggling to survive due to inadequate funds,          development of the sector has been put on the
expensive credits, and delayed payments by large            backburner since the focus has either been on services
organizations, as per the survey released by                or agriculture in the past five to six decades.
ASSOCHAM in October 2012.
                                                            Stimulus package extension could be one of the
Although, the SME sector has witnessed a robust             methods through which these small companies could
growth in the last two years helping the economy bear       enhance their contribution to exports. One of the
the aftershocks of global recession, adequate support       other methods could be to seek investments from NRIs
to bring them to the forefront is still a long way to go.   or PIOs. This could help ease their financial crunch and
                                                            provide assistance for targeting new markets.


                                             But is that really enough?
                                             “Can we not make SMEs self-reliant and self-supportive so that they are able to help
                                             themselves?”
All Rights Reserved | 2012
GAP AREAS:


Some of the vital gap areas projected by SMEs are           marketing effort could help boost global presence of
limited funding, adapting to newer technology, low          Indian SMEs.
production capacity, partial assistance and
modernized approach of financial institutions, and          What can be done?
non-availability of skilled workers. Further, a big          SMEs need to make their business digital, showcase
challenge the SMEs are facing in the country is                  products/services to the global audience
identifying newer markets.

                                                              Get a website and showcase           Market products online; use
Reaching the newer market:
                                                                       products                           social media
One of the prime focuses for SMEs in India is
reaching newer market. They are looking for                    It helps to be online; it helps     Talk more about products
assistance to understand the targeted country to                to remain constantly in              and services to the world.
either customize product offerings or provide goods             touch with clients 24*7              Create a brand by talking
at a competitive pricing.                                       through a website.                   about the company.
                                                               Showcase products and               Use various social media
Developing new products according to the market                 services online.                     platforms.
demand could also help SMEs compete with the global            Highlight innovation and            Connect with companies
peers but, how?                                                 best practices to the global         and professionals world
                                                                audience.                            over.

The key is to communicate and brand the products to
create a niche in the market. Coupled with this, the


                                            English writing support to help SMEs attract international buyers is the first step
                                            towards reaching out to the international clients.
All Rights Reserved | 2012
COMMUNICATION AND MEDIA PRESENCE


Google India’s initiative to help SME grow through
                                                         Creating a brand and highlighting the
digital presence has nearly 50,000v registered
members. However, SMEs also need help with various
                                                         uniqueness of the products attracts buyers
other means to communicate and reach out to the
wider audience.
                                                             Right Communication
Branding and Communication                                                                                       Cost effective
Communicating with the potential buyers and                                                                       marketing &
improving SMEs presence in the online media can help              Right Branding
                                                                                                                  advertising
enhance their visibility in the global market place.                                                                avenue
Branding the company and creating a niche for the
product is another important step towards marketing              Right Marketing
SMEs.

Further, providing training sessions on effective
utilization of social media platforms can help in               Increased visibility
gathering more contacts or simply networking with               Greater mileage for products and
                                                                 services
the potential clients.
                                                                Higher revenue opportunities

                                             Effective communication can help SMEs in reaching out to the clients in an
                                             efficient manner.

All Rights Reserved | 2012
INDUSTRY INITIATIVE BY HUNTED CONSULTING
The need of the hour for SMEs is to communicate            At an affordable price tag, HunTed will like to open
about their products and services and the first step       gates for SMEs to exhibit their innovation and
really is to have an online presence by hosting a          techniques to the world through effective
website. Along with this, taking advantage of the Social   communication. Coined as the ‘Vital Brand Kit’, the
Media will help SMEs to talk about their products more     package aims to help SMEs create a brand value and
powerfully. This would create lead generation and          marketability of products. An essential tool for the
more revenue opportunities. As it requires SMEs to         SMEs, HunTed’s ‘Vital Brand Kit’ will launch the
communicate in an effective manner, HunTed will like       website, with complete content, brochure, logo design
to help them get started by launching their services       and other stationeries. We will like to get SMEs initiated
online and creating a social media presence.               by helping them to send customized Electronic Mailer
                                                           to spread the word around about their online presence.
                                                           A unique proposition, the package will also help SMEs
                                                           interact with social media audience.


                               Let’s get started, let’s become an online brand...

                       Phase 1                Phase 2                   Phase 3                   Phase 4

                 Phase 1: Basic         Phase 2: Basic            Phase 3: Creating         Phase 4: Promoting
                 Brand Building         Internet Presence         Online Media              & Marketing online
                                                                  Presence


                                             ‘Vital Brand Kit’ is an initiative to help SMEs come to the fore and showcase their
                                             products while we assist them with content and design at a very affordable price
                                             tag. For more information click here…
All Rights Reserved | 2012
All rights reserved. All copyright in this presentation and related works is solely and exclusively owned by HunTed. The same may not be
     reproduced, wholly or in part in any material form (including photocopying or storing it in any medium by electronic means and whether or
     not transiently or incidentally to some other use of this presentation), modified or in any manner communicated to any third party except
     with the written approval of HunTed.

     This presentation is for information purposes only. While due care has been taken during the compilation of this report is to ensure that the
     information is accurate to the best of HunTed Consulting knowledge and belief, the content is not to be construed in any manner whatsoever
     as a substitute for professional advice.

     HunTed Consulting shall be liable for any direct or indirect damages that may arise due to any act or omission on the part of the user due to
     any reliance placed or guidance taken from any portion of this presentation.

     All the information taken for the analysis is from the public domain



i
   http://www.smechamberofindia.com/rol_of_sme_sector.aspx
ii
    http://articles.economictimes.indiatimes.com/2012-09-22/news/34022147_1_indian-economy-indian-retail-market-hindu-rate
iii
    http://www.assocham.org/prels/shownews-archive.php?id=3741
iv
    http://www.assocham.org/prels/shownews-archive.php?id=3741
v
    http://www.deccanherald.com/content/235994/googles-sme-online-crosses-50k.html




All Rights Reserved | 2012

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Communication for SMEs

  • 1. SMEs: Why is online presence so important? White paper on the essentials of branding and marketing on the Internet All Rights Reserved | 2012 All Rights Reserved | 2012
  • 2. Table About HunTed Consulting HunTed is a first-of-a-kind media strategy & communication consulting firm focused towards providing research and strategic services. Partnering with the client, HunTed provides solution-oriented products that give in-depth knowledge on media, communication strategies and social media perceptions. At HunTed, professionals have more than ten years of experience in content, media and telecom sector. HunTed understands the importance of strategies that a firm would need to implement or follow to make its business a success. We collaborate with clients to provide solutions that help them understand the pulse of their industry, audience and competitors. The process to value-add at HunTed is undertaken through business research, media research & analysis, benchmarking study, content analysis and strategy (website content), and social media branding exercise. We, at HunTed, empower our clients with information or analysis or strategy that prepares them for gearing in the marketplace or simply becoming the benchmark themselves. All Rights Reserved | 2012
  • 3. Overview A Key Drivers of the Indian Economy The Small and Medium Enterprises (SME) in India owners, the focus has generally been on boosting survived the global economic pressures with cost- agriculture or empowering women/children to earn effective processes and innovative approaches in the their livelihood. recent past. One of the factors that helped Indian economy remain buoyant is because of the presence of Potential: SME cluster that generated nearly 1.3 million jobs According to ASSOCHAM, SME sector accounts for 45 annuallyi, despite slowdown in the global economy. The per centiii of India’s manufacturing output and nearly 40 USP to manufacture singular industry product proved per cent of the total exports for the country. Also, the beneficial for Indian SMEs to sustain in the long run. SMEs employ around 59 million people in 26 million It is interesting to note that small traders and units in India. handicraft manufacturers also contribute to nearly Equal focus on Services and Manufacturing sector 7.5%ii to the manufacturing sector in India. Although, in to help absorb global economic pressures the recent past, due to lack of investments and support, number of artisans have opted out to take up other opportunities to support their families. Services Although, efforts from big conglomerates have seen Manufacturing some significant shift in the mindset of small business SMEs create 1.3 million jobs annually and produce more than 8,000 marketable products. In order to reach global audience, SMEs need presence in digital medium, the most cost effective platform. All Rights Reserved | 2012
  • 4. Investments are not enough, SMEs need constant support Support from Support from Government Support from Corporates Investors/Bankers  Growth driven policies  Easy loan options  Facilitation for sourcing  Added subsidies  Affordable interest rates raw materials & semi-  Facilitation for exports  Investment guidance finished products from  Facilitation for Training  Help in understanding Indian SMEs and R&D international trade &  Become knowledge export policies partners and share best practices with SMEs About 25 per centiv of the SMEs have closed shops or The study by ASSOCHAM also highlights that are struggling to survive due to inadequate funds, development of the sector has been put on the expensive credits, and delayed payments by large backburner since the focus has either been on services organizations, as per the survey released by or agriculture in the past five to six decades. ASSOCHAM in October 2012. Stimulus package extension could be one of the Although, the SME sector has witnessed a robust methods through which these small companies could growth in the last two years helping the economy bear enhance their contribution to exports. One of the the aftershocks of global recession, adequate support other methods could be to seek investments from NRIs to bring them to the forefront is still a long way to go. or PIOs. This could help ease their financial crunch and provide assistance for targeting new markets. But is that really enough? “Can we not make SMEs self-reliant and self-supportive so that they are able to help themselves?” All Rights Reserved | 2012
  • 5. GAP AREAS: Some of the vital gap areas projected by SMEs are marketing effort could help boost global presence of limited funding, adapting to newer technology, low Indian SMEs. production capacity, partial assistance and modernized approach of financial institutions, and What can be done? non-availability of skilled workers. Further, a big SMEs need to make their business digital, showcase challenge the SMEs are facing in the country is products/services to the global audience identifying newer markets. Get a website and showcase Market products online; use Reaching the newer market: products social media One of the prime focuses for SMEs in India is reaching newer market. They are looking for  It helps to be online; it helps  Talk more about products assistance to understand the targeted country to to remain constantly in and services to the world. either customize product offerings or provide goods touch with clients 24*7 Create a brand by talking at a competitive pricing. through a website. about the company.  Showcase products and  Use various social media Developing new products according to the market services online. platforms. demand could also help SMEs compete with the global  Highlight innovation and  Connect with companies peers but, how? best practices to the global and professionals world audience. over. The key is to communicate and brand the products to create a niche in the market. Coupled with this, the English writing support to help SMEs attract international buyers is the first step towards reaching out to the international clients. All Rights Reserved | 2012
  • 6. COMMUNICATION AND MEDIA PRESENCE Google India’s initiative to help SME grow through Creating a brand and highlighting the digital presence has nearly 50,000v registered members. However, SMEs also need help with various uniqueness of the products attracts buyers other means to communicate and reach out to the wider audience. Right Communication Branding and Communication Cost effective Communicating with the potential buyers and marketing & improving SMEs presence in the online media can help Right Branding advertising enhance their visibility in the global market place. avenue Branding the company and creating a niche for the product is another important step towards marketing Right Marketing SMEs. Further, providing training sessions on effective utilization of social media platforms can help in  Increased visibility gathering more contacts or simply networking with  Greater mileage for products and services the potential clients.  Higher revenue opportunities Effective communication can help SMEs in reaching out to the clients in an efficient manner. All Rights Reserved | 2012
  • 7. INDUSTRY INITIATIVE BY HUNTED CONSULTING The need of the hour for SMEs is to communicate At an affordable price tag, HunTed will like to open about their products and services and the first step gates for SMEs to exhibit their innovation and really is to have an online presence by hosting a techniques to the world through effective website. Along with this, taking advantage of the Social communication. Coined as the ‘Vital Brand Kit’, the Media will help SMEs to talk about their products more package aims to help SMEs create a brand value and powerfully. This would create lead generation and marketability of products. An essential tool for the more revenue opportunities. As it requires SMEs to SMEs, HunTed’s ‘Vital Brand Kit’ will launch the communicate in an effective manner, HunTed will like website, with complete content, brochure, logo design to help them get started by launching their services and other stationeries. We will like to get SMEs initiated online and creating a social media presence. by helping them to send customized Electronic Mailer to spread the word around about their online presence. A unique proposition, the package will also help SMEs interact with social media audience. Let’s get started, let’s become an online brand... Phase 1 Phase 2 Phase 3 Phase 4 Phase 1: Basic Phase 2: Basic Phase 3: Creating Phase 4: Promoting Brand Building Internet Presence Online Media & Marketing online Presence ‘Vital Brand Kit’ is an initiative to help SMEs come to the fore and showcase their products while we assist them with content and design at a very affordable price tag. For more information click here… All Rights Reserved | 2012
  • 8. All rights reserved. All copyright in this presentation and related works is solely and exclusively owned by HunTed. The same may not be reproduced, wholly or in part in any material form (including photocopying or storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this presentation), modified or in any manner communicated to any third party except with the written approval of HunTed. This presentation is for information purposes only. While due care has been taken during the compilation of this report is to ensure that the information is accurate to the best of HunTed Consulting knowledge and belief, the content is not to be construed in any manner whatsoever as a substitute for professional advice. HunTed Consulting shall be liable for any direct or indirect damages that may arise due to any act or omission on the part of the user due to any reliance placed or guidance taken from any portion of this presentation. All the information taken for the analysis is from the public domain i http://www.smechamberofindia.com/rol_of_sme_sector.aspx ii http://articles.economictimes.indiatimes.com/2012-09-22/news/34022147_1_indian-economy-indian-retail-market-hindu-rate iii http://www.assocham.org/prels/shownews-archive.php?id=3741 iv http://www.assocham.org/prels/shownews-archive.php?id=3741 v http://www.deccanherald.com/content/235994/googles-sme-online-crosses-50k.html All Rights Reserved | 2012