This document is a transcript from a webinar about mobile learning presented by Bill Docherty from SumTotal Systems. The webinar covered the growing use of mobile devices, considerations for implementing a mobile learning solution, challenges of developing mobile content, and SumTotal's mobile learning product. It included polls of webinar participants and Q&A with Bill Docherty.

1. OMG Mobile Learning is Here! The Essential Guide for
Successful Mobile Learning in Your Organization
Speaker: Bill Docherty,
Senior Director of Product Management,
SumTotal Systems
Moderator: Kellye Whitney
Managing Editor
Chief Learning Officer magazine
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3. Tools You Can Use
• Polling
– The poll will appear on the
right side of your screen
– Select the best option for
each question
– Click on “Submit”
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1. Will I receive a copy of the slides after the webinar?
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5. OMG Mobile Learning is Here! The Essential Guide for
Successful Mobile Learning in Your Organization
Kellye Whitney
Managing Editor
Chief Learning Officer magazine
#CLOwebinar

6. OMG Mobile Learning is Here! The Essential Guide for
Successful Mobile Learning in Your Organization
Bill Docherty,
Senior Director of Product
Management, SumTotal Systems
#CLOwebinar

7. OMG Mobile Learning
is Here!
The Essential Guide to Making Mobile
Learning Successful in Your Organization
Presented By:
Bill Docherty
Senior Director, Product Management

8. Session Agenda
■ Mobile Landscape
■ Solution Considerations
■ Content Challenges
■ About SumTotal
■ Q&A
Page 8 - PROPRIETARY AND CONFIDENTIAL

9. What is Mobile Learning?
Mobile Learning (commonly referred to as M-Learning) can be defined
as: Any sort of learning that happens when the learner is not at a fixed,
predetermined location such as a workstation, or learning that happens
when the learner takes advantage of the learning opportunities offered
by mobile technologies. In other words mobile learning enables learning
to occur regardless of location.
Page 9 - PROPRIETARY AND CONFIDENTIAL

10. Growth in the Mobile Market
Strongest
Growth in
Smartphone &
Featurephone
markets
Page 10 - PROPRIETARY AND CONFIDENTIAL

11. Everyone Going Mobile
■ Global mobile data traffic grew 2.6-fold in
2010, nearly tripling for the third year in a
row
■ Last year’s mobile data traffic was three
times the size of the entire global Internet in
2000
■ Mobile network connection speeds doubled
in 2010
■ There are 48 million people in the world
who have mobile phones, even though they
do not have electricity at home
Source: Cisco Whitepaper - 2011
Page 11 - PROPRIETARY AND CONFIDENTIAL

12. Mobile As Primary Info Device
Source: Oracle Mobile Report-
2010
Page 12 - PROPRIETARY AND CONFIDENTIAL

13. Polling Slide – What are you using mobile
for within your organization today?
■ Currently mobile or tablets not being used
■ Use of mobile / tablets is unofficial but present
■ Use of mobile / tablets is mainly for e-mail, calendar applications
■ Using mobile / tablets for reporting or “read access” to info
■ Using mobile / tablets well integrated – including line of business
applications
Page 13 - PROPRIETARY AND CONFIDENTIAL

14. Session Agenda
■ Mobile Landscape
■ Solution Considerations
■ Content Challenges
■ About SumTotal
■ Q&A
Page 14 - PROPRIETARY AND CONFIDENTIAL

15. Mobile Solutions – Enable Easy Access to
Information
Major retail organization on-boards Financial services firm improves training
employees with cost-effective mobile completion rates beyond 95% by enabling
training that overcomes access and mobile content delivery
bandwidth issues
Major consumer packaging company uses Hospital equips medical staff with smart
mobile learning to ensure onsite suppliers phones to complete required compliance
comply with branding training
Page 15 - PROPRIETARY AND CONFIDENTIAL

16. Mobile Learning Drivers
User Demand Compliance
§ Users are expecting access § Simple: ease of access
to nearly all information via increases compliance
mobile § Cost avoidance in some
§ Providing learning via cases can justify mobile
mobile will become solution investment
advantage in recruiting
talent
Reach Cost
§ Ability to deliver learning to § Ability to leverage existing
audience previously unable user devices and
to service electronically infrastructure
§ Real-time access to § Providing access via mobile
compliance information for can reduce hard cost of
remote users training being taken during
working hours
Page 16 - PROPRIETARY AND CONFIDENTIAL

17. Identify Your Needs
■ Clearly Define Your Audience
■ A mobile learning initiative is typically going to be
targeted at a specific area of the business
■ How will a mobile initiative be funded?
■ Know Their Needs
■ What is the area of the business trying to
accomplish and what is the driver?
■ What mobile devices are used by the user base?
■ Is offline or disconnected access critical?
■ Does learning content already exist or need to be
built? Does existing content need to be re-
purposed?
Page 17 - PROPRIETARY AND CONFIDENTIAL

18. Solution Considerations
■ What devices do you need to support?
■ A single mobile platform or multiple platforms that
need to be supported?
■ Will multiple users being sharing a single device?
■ How will you disable mobile access in the event a
device is lost?
■ Ensure the solution is easy for end users
■ What solutions are available?
■ Is there an existing vendor provided solution that
you can leverage and will integrate with your
learning platforms?
■ Is an internally developed solution viable and can
it be maintained as technology changes?
Page 18 - PROPRIETARY AND CONFIDENTIAL

19. Polling Question – What would be
beneficial to provide to your workforce on
a mobile device?
■ Mobile Training
■ Mobile Knowledge base search
■ Mobile On the Job Training (OJT) tracking
■ Mobile alerts for learning and performance management
■ Mobile performance management
Page 19 - PROPRIETARY AND CONFIDENTIAL

20. Session Agenda
■ Mobile Landscape
■ Solution Considerations
■ Content Challenges
■ About SumTotal
■ Q&A
Page 20 - PROPRIETARY AND CONFIDENTIAL

21. Mobile Content Considerations
1024 pixels
320 px
768 pixels
480 px
Page 21 - PROPRIETARY AND CONFIDENTIAL

22. Mobile Content Creation
■ How will you acquire mobile content?
■ Re-purpose existing content?
■ Will you develop different content for each
supported device type or use a “least common
denominator” approach?
■ What solutions are available?
■ Do you already have tools and expertise internally
to build mobile content?
■ Determine if your mobile learning vendor partner
can provide a turnkey solution, including content
development services
Page 22 - PROPRIETARY AND CONFIDENTIAL

23. Mobile Content Types
■ What type of content will you deliver?
■ SCORM compliant content
■ Document-based content (Word, PDF)
■ What type of completion tracking capability will
you need?
■ Supporting hybrid delivery
■ Will you deliver the same content in both mobile
and non-mobile formats?
■ Be sure that you have a means to report on
progress across formats
Page 23 - PROPRIETARY AND CONFIDENTIAL

24. Administering the Solution
■ How easy will deployment be?
■ Do you need a solution that can be deployed in
your environment or hosted by solution vendor?
■ If deployed internally, can your existing learning
infrastructure be leveraged?
■ How easy will administration be?
■ Will your administrators be able to manage and
report against mobile content as easily as they
can for non-mobile content today?
Page 24 - PROPRIETARY AND CONFIDENTIAL

25. Polling Question – What mobile platforms
is your organization standardized on?
■ Apple iPhone / iPad
■ Google Android
■ Blackberry
■ HP/WebOS
■ Windows Mobile
Page 25 - PROPRIETARY AND CONFIDENTIAL

26. Session Agenda
■ Mobile Landscape
■ Solution Considerations
■ Content Challenges
■ About SumTotal
■ Q&A
Page 26 - PROPRIETARY AND CONFIDENTIAL

27. SumTotal – What We Offer
Complete
End-­‐to-­‐end
Talent
Solu1on
■ Deployed in 156 countries &
Product: 39 languages
People:
Complete ■ 98% Customer Retention
End-to-End ■ 20+ years of Domain
HR Process TM Experience
Expertise ■ Rapidly Scalable Global
Platform
Infrastructure
■ Profitable with Consistent
Services: Results: Growth
■ Significant Financial
Solution Deep Backing
Consulting Reporting & ■ Long-standing Global
& Support Analytics Customer Community
■ Offices in US, Europe, India,
China, Japan, & Australia
■ One Partner for All of Your
Talent Needs
Page 27 - PROPRIETARY AND CONFIDENTIAL

28. Most Innovative - Recognized as Leader by Analysts
4+ Years in the Leader’s Quadrant (Gartner)
Gartner Magic Quadrant for Corporate Learning Systems
Rated “Visionary” (Gartner EPM MQ)
“…well-suited for global organizations seeking best-in-class…functionality”
Highest Rated Overall (Bersin TM Systems)
“…best-suited to support the needs of large, multinational organizations that are
seeking a well-integrated and global solution”
Highest Rated Overall (Ventana Total Compensation)
“The top supplier, based on the weighted factoring of the seven product and
customer assurance categories…”
Highest Rated in Product Offering (Forrester TM)
“...among the leaders for integrated performance & compensation solutions”
Highest Score Among All Vendors (Forrester)
Forrester Wave for Enterprise Learning Suites”
Highest Rated Overall (AMR Strategic HCM)
“...the broadest and most mature application suite in the strategic HCM specialist
space”
Page 28 - PROPRIETARY AND CONFIDENTIAL

29. SumTotal Mobile – Easy for Users
■ Better User Experience
■ Native device applications for Apple, Android and
Blackberry
■ Able to play content offline means fast, consistent
experience
■ Supports audio & video to provide rich, engaging
user experience
■ Increased Accessibility / Flexibility
■ One learning portal for both mobile & PC
■ No need to have connection to run course / content
■ All course tracking & completion integrated
Page 29 - PROPRIETARY AND CONFIDENTIAL

30. SumTotal Mobile: Application Driven
Page 30 - PROPRIETARY AND CONFIDENTIAL

31. Mobile Success Stories – ROI
Global Financial Services Firm Global Consulting Company
■ Business Problem § Business Problem
■ Delinquency in compliance training § Delinquency in compliance training
among investment bankers among senior executives
■ Solution § Solution
■ Pilot of 3 courses (6 hrs. training) § 7 mobile courses (4.67 hrs.
to 2,100 investment bankers training) to 4,500 executives
■ Results § Results
■ Investment: $62,500 § Investment: $110,000
■ Total Savings: $972,450 § Total Savings: $838,687
■ 82% took compliance training § 50% took compliance training
outside office outside office
■ 50% reduction in time spent § 50K reduction in managing non-
completing training compliance situations
Page 31 - PROPRIETARY AND CONFIDENTIAL

32. Polling Question – When do think your
organization will deploy mobile learning?
■ We are starting already
■ Within the next six months
■ From six to twelve months
■ Within one to two years
■ Two years or more
Page 32 - PROPRIETARY AND CONFIDENTIAL

33. Questions & Answers
Visit us at www.sumtotalsystems.com and through these social
channels:
@Sumtotalsystems
www.linkedin.com/in/sumtotalsystems
Fan “SumTotal Systems” on Facebook
Page 33 - PROPRIETARY AND CONFIDENTIAL

34. Question & Answer
Bill Docherty,
Senior Director of Product
Management, SumTotal Systems
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