Coupling performance models opens our eyes to new dimensions of the complexity of performance

1. Performance
Complexity
Revisited
Performance
Complexity
Revisited
Ali Anani, PhD

2. Simple
shape to
understand

3. Still
simple
enough

4. Getting
complicated

5. Four pendulums in the Quadrant
Center on Control
Center on Change
Creativity
Efficiency
Degree of
Flexibility
Effectiveness
Internal centerExternal Center

6. Effectiveness
Creativity
Flexibility
Efficiency
Imagine the performance pendulum moving with the four
“magnets” of performance on the table
Performance
pendulum

7. Effectiveness
Creativity
Flexibility
Efficiency
In a magnetic pendulum
If the movement is so large that the ball can get outside the
influence of the magnets, the resulting movement will look irregular.
Performance
pendulum
http://simple.wikipedia.org/wiki/Magnetic_pendulum

8. Effectiveness
Creativity
Flexibility
Efficiency
In a magnetic pendulum
If one or more of the magnets is weak or virtually absent the
pendulum may swing easier outside the “control” of the magnets
Performance
pendulum

9. The pendulum would best swing within the
boundary of the sweet zone
EfficiencSweet
Zone
Effectiveness

10. Creative ideas
may eventually
disrupt societies
Effectiveness
Creativity
Flexibility
Efficiency
Performance
pendulum

11. Or, it might be the death of the creativity
Ridiculing
and doubting
intentions
Loss of
self-confidence
Disengaging
Loss of
effective
communication
Few accept
new ideas
“magnet”

12. Contribution by: David Navarro
The yellow zone is what I understand you call the
sweet zone.
If one or more of the magnets are too far away from
the center of the cone, or company's mission, the
yellow zone could go out of company's boundaries,
the base of the cone.
Only when the ball is perfectly balanced,
immovable at the center of the company's mission,
because all the forces are in balance, a company is
able to take the next step upwards.
Otherwise, you are going to bang in the walls

14. Performance linked
to three forces
From To
As the benefit appears

15. Performance = Desirability *Ability*
Organizational Support
Ability
Performance
DesirabilitySupport

16. Create positive environment so that
the two performance graphs
get enhanced
Ability
Performance
DesirabilitySupport
Effectiveness
Creativity
Flexibility
Efficiency
Performance
pendulum