Highlands Ranch Community Association's (HRCA) 2014 Delegate Orientation

1. 2014 DELEGATE
ORIENTATION

2. Enhancing property values and
creating quality of life through
recreation, community events, and
leadership.
HRCA Mission Statement

3. Vision
Building a lifestyle you want to live

4. Flowchart
Board of Directors
Backcountry Planning
Areas Committee
DRC, Finance,
CRC, Tribunal
CEO/GM
Architectural
Committee
Delegates

5. Directors
Christina Caputo,
Vice President
Craig Ziesman,
Vice President
Jeff Suntken,
Treasurer
Brock Norris,
Secretary
Scott Lemmon,
President
Dennis Seymour,
Director

6. Governing Documents
• Community Declaration (CC&R’s)
• Covenants, Conditions, and Restrictions
• Recorded against every Privately Owned Site
• Contract between Owner and the HRCA
• Supplemental Declaration
• Articles of Incorporation
• Bylaws

7. Terms
• Duty: Binding legal obligation
• Power: Ability to accomplish objective
• Liability: Corporate and/or personal

8. Directors Visionary Statements
and Objectives
Provide first class recreational amenities and programming
• Provide events and venues that enhance our community lifestyle
• Seek new, innovative programs and events
• Recognize and promote opportunities for volunteerism
Build the Backcountry Wilderness Area to be the heart of Highlands Ranch
• Create and implement a master plan for the Backcountry Wilderness Area
• Evaluate and implement recreational activities, programming and potential partnerships
Foster development that drives sustainable economic growth and supports our mission
• Identify and advance economic opportunities that enhance Highlands Ranch and are in the best interest
of our residents
• Lead community stakeholders to ensure an appropriate balance of commercial, residential, recreational
and open space development
Define our distinct Highlands Ranch community lifestyle
• Identify and implement high profile experiences that strengthen the community
• Promote the brand that attracts businesses and residents

9. Community Declaration
• Section 2.20 and 2.21 define Delegate and District
Delegate
• Section 4.4 Establishment of Delegate District
• Section 4.6 Voting Rights of Delegates
• Section 4.7 Delegates Representing Members Entitled
to Recreation Centers

10. Bylaws
• Section 5 address Delegates in General
• Voting
• Qualifications
• Term of Office
• Removal
• Resignation
• Vacancies
• Section 6 Meetings of Delegates

11. What is a Delegate?
• Delegate shall mean the natural person selected by
members within a Delegate District to represent such
Delegate District and to cast votes on behalf of
members within the Delegate District as provided in
the Community Declaration

12. Delegate Duties and Powers
• Delegates cast votes to represent the Members of the
district, one vote per privately owned site
• Delegates may vote by proxy
• Attendance at the monthly Delegate Meeting and
Board of Directors meeting is necessary for the
Delegate to adequately represent the District and
understand the issues before the community
• The regular Delegate Meetings provide oversight for
expenditures for the HRCA recreational facilities

13. Delegate Duties and Powers
• The President and Secretary of the HRCA (Board of
Directors) preside over meetings of Delegates pursuant
to the Bylaws
• Meetings of Delegates may be called to approve
increases in Common Assessments above the allowable
amount
• The Annual Meeting of Delegates is set for the
Delegates to elect candidates to the Board of Directors
• The Delegates have authority to amend the bylaws of
the HRCA with conditions, but not to amend the
Community Declaration

14. Delegate Duties and Powers
•Rules and regulations for the use /operation of the
Recreation Facilities
•Propose increases and/or reductions for the
Recreation Function Common Assessments (RFCA’s)
necessary for the operation of the Recreation Center
•Propose improvements to the Recreation Facilities
•Propose recommendations to improve operating
systems for the members

15. District Delegate Map

16. HRCA Committees

17. Architectural Committee (AC)
• Reviews exterior property
improvements
• Promulgates rules
• Reviews variance requests
• Non-compliance notices

18. HRCA Tribunal
• Hearing procedure and recommendation to the
HRCA Board of Directors
• Section X Community Declaration
• Section XII Bylaws
• Legal: Failure to Comply with Board Ruling; fines
imposed, recreation privileges suspended,
property lien filed, and case forwarded to legal
counsel to pursue additional legal remedies for
compliance

19. Development Review
Committee (DRC)
• Notify all Delegates of DRC Agenda projects in
Highlands Ranch or adjacent area
• Referral Agency
• No Authority
• Referral Agency on Declarant projects

20. Finance Committee
• $22.8.M budget for 2014
• 9 members
• Monthly financial review
• Budget review

21. Organizational Chart
HRCA Board of Directors
Chief Executive Officer and General Manager
Architectural Coordinator
Commercial Coordinator
Legal Specialist
Department Assistant
Lead Technician
Residential Technician
Residential Technician
Residential Technician
Administrative Receptionist
Administrative Courier
Deputy General Manager
Operations & Programs
Manager
Backcountry Wilderness Area
Coordinator
Backcountry Wilderness Area
Coordinator
Executive Administrator
Backcountry Wilderness Area
Supervisor
Community Improvement
Services Manager
Aquatics Supervisor
Sports & Fitness
Supervisor
Youth, Adult, Education
Supervisor
ER Facility Supervisor NR Facility Supervisor SR Facility Supervisor WR Facility Supervisor Training & Safety
Administrator
Recreation System
Administrator
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor/Staff Trainer
Aquatic Assistant
Aquatic Assistant
Maintenance Services
Supervisor
Aquatic Coordinator
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Aquatic Assistant
Aquatic Assistant
Aquatic Coordinator
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Aquatic Coordinator
Aquatic Assistant
Aquatic Assistant
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Aquatic Coordinator
Aquatic Assistant
Aquatic Assistant
Aquatic Assistant Children’s & Education
Coordinator
Arts Enrichment Coordinator ER Pre-School Director WR Pre-School Director Department Assistant
Children’s and Tumbling
Instructors
(and All Education Class
Contractors)
Dance, Cooking, Pottery, Art,
Music and Drama Instructors
Pre-School Teachers
Pre-School Aides
Pre-School Teachers
Pre-School Aides
SR Day Camp
Year Round
Summer – SR, ER & WR Day
Camps
Aquatic Swim Lesson
Coordinator
Coached Aquatic
Coordinator
Assistant Aquatic
Program Coordinator
Therapeutic Recreation
Coordinator
Sports Team Leader Tennis Team Leader
Head Pro
Tennis SpecialistSports Specialist
Controller Human Resources Manager Community Relations Manager Property Management Supervisor *
Accounting Supervisor *
Accounts Payable
Assessment Administrator
Database Administrator/
Accounting Specialist
Accounting Assistant
Accounting Assistant
Accounting Assistant
Accounting Assistant
Human Resources Generalist
Payroll Specialist
Human Resources Assistant
Marketing & Special Projects
Coordinator
Community Events Coordinator
Community Events Coordinator
Community Events Coordinator
Publications/Web Coordinator
Production Assistant
Property Manager
Property Manager
Property Manager Clerical Assistant
Property Manager Clerical Assistant
Property Manager
* Denotes dual support
Guest Services report to on duty Assistant Facility Supervisor
Membership Services report to on duty Assistant Facility Supervisor
Janitorial report to on duty Assistant Facility Supervisor
Lifeguards report to on duty Aquatic Assistant
Updated 1/21/2014
Assistant Operations
Manager
ER Maintenance Staff
ER Maintenance Staff
NR Maintenance Staff
SR Maintenance Staff
WR Maintenance Staff
Fitness Coordinator
Fitness Specialist

22. Responsibilities
Peggy Zack,
Deputy General Manager

23. Risk Management
• Goal: to reduce exposure for HRCA, HRCSF, and HRCAA
• Comprehensive coverage: Property, Liability, Directors &
Officers/Employment Practices, Professional Liability for Property
Management, Workers Compensation
• Assist 20 Sub-Associations in Risk Management

24. Departments Managed
• Human Resources
- Linda Dorre, HR and Payroll Functions
• Finance
- Assessments, Accounting, Budgeting,
Investment Management
• Community Relations
- Jamie Noebel, Communications, Media Relations,
Events
• Property Management

25. Property Management
Services (Brian Sheppelman)
• 20 Homeowner’s Associations
• Three Full-Time Property Managers
• Quality - Professional People
- Higher Levels of Service
• Timely – Efficient Follow-through
• Reduce Costs

26. Properties
• Bradford Hills
• Brownstones
• Coventry Ridge
• Falcon Hills
• Falcon Hills South
• Gleneagles Village
• Golf Club
• Highland Walk (3)
• Highwoods
• Indigo Hill
• Remington Bluffs
• Silver Mesa
• Spaces
• Stonebury
• Timberline Ridge
• Turnbury / Birkdale
• Weatherstone
• Westridge Knolls

27. Accounting and Finance
Finance Manager

28. Overview of Accounting
Functions
• Financial Reporting
• Accrual Basis
• Balance Sheet and Income Statement
• Quarterly assessment billing and collections
• Accounts payable & cash disbursements
• Data Base Management
• Rec Trac – Recreation Programs
• Solomon – Accounting System
• FRX – Reporting
• Banking and Investments
• Sub Association – Financials for 20 Associations
• Budget Process
• Audit and Tax Preparation

29. Financial Statements
Revenues
• Assessments
• Recreation Operations & Programs
• Sub-Association Management
• Community Events
Expenses
• Administrative
• Facility Operations
• Program Expenses
Transfers
• Bonds and Interest Payable
• Reserve Funds

30. Finance Committee
• Nine Committee Members
• Treasurer Serves as Chair on Finance Committee
• Background and Experience
• From Banking, Consulting, Telecommunications, CPA, Financial
Analyst
• Participation
• Monthly meetings – 350 Hours
• Budget Process meetings – 350 Hours
• Audit Review – 50 Hours

31. Finance Committee Role
• Monthly review of HRCA Financial Statements
• Balance Sheet Variance From Prior Month
• Admin and Recreation Income Statement Variances
• Negative variances in excess of 10% and $2,500
• Positive variances in excess of 25% and $5,000
• Program Analysis
•Review of Recreation Programs
•Variance of Actual Results Compared to Budget
• Backcountry and Investments

32. Finance Committee Role
• Quarterly Review
• Sub-Association P & L
• HR Cultural Affairs Association
• HR Community Scholarship Fund
• HRCA Capital / Reserves Expenditures
• Annual Review
• Budget process
• Audit review
• Tax returns

33. Budgets
• Budget Message and
Assumptions
• Operating Budgets
• Administrative
• Backcountry
• Recreation
• Capital & Reserve Budgets
• Cash Flow Projections by Fund

34. Budget Process
• June - BWS Planning Session
• June to August - Draft Budget Prepared
Over 250 Hours of Staff/Supervisor Time
• August to October - Finance Committee Review
7 meetings to Review HRCA, HRCAA & HRCSF
Meetings are open to Board, Delegates and homeowners
• October - Board Review with Finance Committee
Presentation to Delegates
• November - Board of Directors Adopts Budget

35. Combined Balance Sheet
• Balance Sheet as of 12/31/2013
• Administrative Funds $ 1,575,000
• Recreation Funds $ 6,923,000
• Backcountry Funds $ 462,000
• OSCA Fund $ 2,198,000
• Debt Service & Plant Fund $38,941,000
• Total Funds $50,099,000

36. Administrative Fund
FYE 2013 Administrative Income Statement
Revenues $ 2,450,200
Less: Operating Expenses $ 3,030,300
Net Operating Income $ (580,100)
Less: Transfers
• Capital & Reserves $ 68,000
Net Operating Profit $ (648,100)

37. Recreation Fund
FYE 2013 Recreation Income Statement
Revenues $ 19,399,700
Less: Operating Expenses $ 13,530,200
Net Operating Income $ 5,869,500
Less: Transfers
•Bonds $ 3,591,400
•Capital & Reserves $ 1,529,100
•Backcountry transfer $ 210,000
•Total Transfers $ 5,330,500
Net Operating Revenue $ 539,000

38. Linda Dorré
Human Resources Manager
HRCA Human Resources

39. Employee Resources as of
6/5/2014
• 856 Employees
• Summer Seasonal Employees
Hire 75 – 100 Each Year

40. Recruitment & Selection
• Attracting and choosing the best candidates
• Decentralized hiring by supervisory staff responsible
for specific functions
• 75% of HRCA employees live in Highlands Ranch

41. Employee Benefits and
Compensation
• 112 benefited employees
• Utilize Broker for annual benefit renewal for health,
dental, life, STD & LTD. Participate in both national
and local benefit surveys utilizing results.
• Utilize Broker for HRCA Retirement Plan
• Compensation – participate in MSEC compensation
focus groups and surveys utilizing survey information.

42. Employee Relations
• Maintain employer - employee relationships
• Preventing and resolving problems
• Correcting poor performance and employee
misconduct
• Ongoing training
• Safety
• Employee relations committee

43. Payroll
• Bi-weekly payroll, 26 pay periods per year
• 6/5/2014 – 856 employees in payroll system
- 34% of employees between ages of 16-19
- 21% of employees are 50 and older
• Offer direct deposit & employee access online to pay and W-2
information.

44. Highlands Ranch Community
Scholarship Fund
• Designated 501(c) 3 in 2003
• $1,000 scholarships benefitting graduating seniors in Highlands Ranch
• Funded by donations, corporate sponsorships & fund raising events
• $210,000 awarded since inception
• 2015 award amount will be 20 scholarships at $1,500 per recipient

45. Community Relations
Jamie Noebel,
Community Relations
Manager

46. HRCA Mission Statement
Enhancing property values and creating
quality of life through recreation,
community events,
and leadership.
It’s All Right Here!

47. Community Relations
• Media Relations
• Newsletter, Activity Guide, e-Me
email blast
• Communication to Members
• Community Partners/Sponsors
• Community Events
• Cultural Affairs Association

48. • General Manager, Deputy General Manager, and
Community Relations Manager are authorized to speak
on behalf of the HRCA
• Weekly correspondence with
-Highlands Ranch Herald
-Highlands Ranch Your Hub
• Program and event media releases and advisories
• Annual clipping file of all media stories
Media Relations

49. Publications - Communications
• HRCA News monthly newsletter
• (25,271 mailed plus 4342 emailed)
• Activity Guide – 3 times per year
• (26,395 mailed plus 3682 emailed)
• Web Site - HRCAonline.org
• 61,935 weekly views
• E-me: Meanwhile Back @ the Ranch
• Email blast to 31,840
• Volunteer Update – Delegate, BOD, and Committee Info
• Email blast to 133 volunteers
• Annual Community Calendar
• Facebook – 7782 followers, Twitter – 994 followers
• “Click It!” Highlands Ranch online directory
• Welcome Booklet – Info given to new residents
• Web calendar of events & programs
• Event/Weather Line: 303-471-8888

50. Community Partners
CURRENT PARTNERS
• Alphagraphics
• Arma Dei Academy
• Cherry Hills Community
Church
• Children’s Hospital
• Corner Bakery Cafe
• Culligan Water
• Davidson’s Liquors
• Grace Presbyterian Church
• Groove Automotive
• HindmanSanchez
• Ignite Church
• Littleton Adventist Hospital
• M4 Roofing & Gutters
• Metropolitan State
University
• Nicolo’s Pizza
• Noodles and Company
• Pacific Dental (Redstone &
Falcon Groups)
• Pro Disposal
• Sam’s Club
• Symmetrix Solutions
• Ralph Schomp Honda
• Shea Homes
• Tattered Cover Book Store
• WJB Bradley Mortgage
• Wells Fargo
• Whole Foods
• Wind Crest
Annual Sponsor Benefits:
• Marketing in the facilities
• Advertising in the Activity Guide
• Logo recognition on flyers,
Newsletter and Activity Guide
• Participation in Events
• $132,000 Sponsorship Revenue

51. Community Events
Ranch Hand Volunteers
88 volunteers
 Incentive Program
 Assisting with events
 Training and orientation
twice a year
971 Total Volunteer Hours
Over 48,702 Attendees at
HRCA Events
• Beverage Tastings
• Taste of Highlands Ranch
• Easter Egg Hunt
• Beer Festival
• Carnival
• Farmers’, Street, & Winter Markets
• 4th of July Parade & Celebration
• Trick or Treat Street
• Hometown Holiday
• Recycling events
• Doggie Splash
• Touch-a-Truck
• Father/Daughter Sweetheart Ball
• Home Improvement Expo
• Craft and Gift Shows
• Paranormal Party
• Film in the Park
• And more!

52. 226 Volunteer Hours to Service Programs
Cultural Affairs
Association
The Highlands Ranch Cultural Affairs Association (CAA) is a 501(C) 3
organization, formed in 2001, to address the need for a cultural foundation
in the rapidly growing community of Highlands Ranch. The CAA provides a
central organization from which educational, artistic, musical, theatrical, and
dance events are provided to the residents of Highlands Ranch and
surrounding communities.
• $217,550 budget for 2013
• Art Encounters – Public Art Program
• SCFD Funding Grant
• $80,000 budget for 2013/2014
Over 30 Cultural Programs = 52,920 attendees
Winter Cultural Series Highlands Ranch Days
Hooked on Fishing Kid’s and Ladies’ Fishing on the Fly
Summer Concert Series Murder Mystery Theater
Jazz at the Mansion End-of-Summer Concert
Oktoberfest Culture on the Green Series
Chinese New Year Showtime at Southridge Series
Classic Car Show

53. Ken Joseph,
Operations and Programs
Manager
Operations and Programs

54. Common Features
- Indoor/Outdoor Pools (19 bodies of water)
- Running Tracks
- Gyms
- Fitness/Dance Studios
- Weights
- Exercise Machines (300+)
Facilities

55. Recreation Center at
Northridge
62,685 Sq. Ft.
• Special Features
• Tennis Pavilion
• Racquetball Courts
• Gym
• Saunas
• Major Programs
• Tennis/ Racquetball/ Aerobics
• Competitive Swimming - Swim Meets

56. Recreation Center at
Southridge
72,000 Sq. Ft.
Special Features
• Auditorium
• Commercial Kitchen
• Senior Lounge
• Pottery Studio
• Pools – Kid’s Play Area
• Current Channel – Log Walk
• Fitness Pool
Major Programs
• Volleyball - Martial Arts - Theater - Pottery - Art - Cooking

57. Recreation Center at
Eastridge
85,000 Sq. Ft.
Special Features
• Children’s (Frog) Pool
• Indoor Outdoor Water Slides
• Steam Room
• Climbing Wall
• Sand Volleyball Courts - Outdoor
Major Programs
• Swim Lessons – Basketball - Dance
• Children’s Programs – Pre-School – Day Camp

58. Recreation Center at
Westridge
72,000 Sq. Ft.
Special Features
• Indoor Synthetic Turf
• Spin Cycle Studio
• Batting Cages
• Pitching Structure
• Outdoor Children’s (Whale) Pool
Major Programs
• Soccer – Lacrosse - Flag Football
• Spin Cycling Classes
• Martial Arts
• Children’s Programs - Pre-School

59. Facility Management
• Recreation Property - 35 Acres
• Facilities - 6.6 Acres (330,000 Sq. Ft.)
• Open 17 Hrs./Day - 7 Days/Wk. - 361 Days/Yr.
• 5000 + Visits/Day
• Janitorial
• Membership - (New Residents)
• Registration - (Programs & Events)
• Customer Service - Member Relations

60. Operations Management
Energy Conservation
• Reduce electric, gas, and water costs --- Improve efficiency
• 2.5M Project
Financial Management
• Expense Control – Reserve Study
• Capital/Reserve Project Mgt.
Health & Safety
• Minimize Injuries - Trend Analysis - Safety Culture
• Worker’s Comp. Experience Modification Factor -- 0.80
• Improve Employee Health
Security
• CCTV Cameras - Enhancement - DCSO
Training
• New Hires - Policies - Safety/OSHA - Software

61. $4.4 Million Business Function
• Aquatics Department
• Youth and Adult and Education Department
• Sports and Fitness Department
Programs Management

62. Aquatics Management
(Diane Ball)
Supervisor
(2) Coordinators
• Group - Private Swim Lessons
• Coached Aquatics - Swim Teams
• Diving / Scuba / Snorkeling / Infant Swimming
• Birthday Parties

63. Supervisor
(4) Coordinators
• Children’s – Youth - Teen
• Preschools
• Day Camps
• Art – Music – Dance - Drama
• Education Classes
Youth Services
(Meredith Parker)

64. Supervisor
(5) Coordinators
• Fitness
• Martial Arts
• Sports Leagues - Camps
• Tennis
• Race Series
• Therapeutic Recreation
Sports & Fitness
(Chris Lucas)

65. • Facilities
• Maintenance Services
Assistant Operations Manager
(Mark Gunther)

66. Maintenance Services
(Steve Lang)
• Preventative Maintenance
• HVAC - Plumbing - Electrical
• Pools - Pumps - Motors
• Boilers
• Light Construction
• Painting - Dry Wall - Tile
• Cardio Machines
• Landscaping - Fences
• Snow Removal
• Events - Set-up - Tear-down

67. Backcountry Wilderness Area
Mark Giebel,
Backcountry Wilderness
Area Supervisor

68. Mission
To provide visitors with unprecedented
opportunities to enjoy nature near where
they live, while protecting and
conserving natural, cultural,
archeological, and historical resources
for the enjoyment of future generations.

69. Development Plan

70. Backcountry Wilderness Area
(OSCA Plan)

71. Backcountry Area Map

72. Important Dates
1988
• OSCA Agreement, Set aside the 8,200 acres
1996
• Wildcat Regional Park Agreement
1997
• Shea Homes purchases Highlands Ranch from Mission Viejo

73. More Important Dates
June 2000
• Douglas County approved the Highlands Ranch OSCA plan
which outlined allowed uses in certain sections of the
property, basically a zoning document for OSCA
2002
• HRCA Management Plan completed
June 2002
• Strategic Planning Committee presents recommendations
to the Board

74. More Important Dates
January 2006
• Shea Homes and the HRCA complete the early conveyance of two parcels.
• 811 acres and 63 acres for a total of 874 acres.
• OSCA officially becomes known as The Backcountry Wilderness Area of
Highlands Ranch.
July 2006
• Wildcat Mountain Trails open
May 2009
• Remainder of Backcountry is conveyed to the HRCA
• Total of 7,254 acres
August 2009
• Highlands Point Trail System Opens
• HRCA Now has over 11 miles of trails

75. Promote

76. Protect
What:
- Habitat, Wildlife, History, Culture
Why:
- Few places left along the Front Range
- Large, contiguous area
- An island in sea of development
How:
- Planning
- Trails, activities, development
- Limit access to parts
- Habitat improvement, maintenance, etc.

77. Programs
• To provide diverse, experiential activities in the outdoors to
connect people to nature
• Through our diverse offerings we hope to be a vehicle that
encourages as many people as possible to enjoy the wonders of
nature and the outdoors

78. Backcountry Wilderness Area
Programs Offered
• Full Day Youth Camps
• Archery Lessons
• Hayrides
• History
• Mother’s Day
• Father’s Day
• Star Gazing
• Picnic
• Horseback Rides
• Nature Hikes
• Vehicle Tours
• B-Day Parties
• Elk Bugling
• Elk Hunting
• Cattle Branding Party
• Haunted Forest
• Elk Banquet

79. Backcountry Wilderness Area
Revenue
• Revenue Generated By the Year:
• 2009: $29,000
• 2010: $29,000
• 2011: $49,000
• 2012: $87,000
• 2013: $33,000
• 2014: $173,000 (projected)

80. Backcountry Wilderness Area -
Volunteers
• Over 300 Trail Patrol Volunteers
• Love In Action 300-400 Volunteers
• Scout Groups
- 10-20 Eagle Scout Projects This Year
- Other Projects as They Come Up

81. Enhancing and Maintaining
Property Values
Mike Bailey,
Community Improvements
Services Manager

82. Community Improvement Service
• The Department Has Four (4) Areas of Emphasis:
- Architectural Residential: Residential Improvement
Review
- Commercial: Commercial Improvement and Signage
Review
- Compliance: Covenant Guideline Enforcement in
Both Commercial and Residential Settings
-Legal: As mandated per the Community Declaration

83. The following explains how to obtain an approval.
Call (303) 471-8821 if you need assistance.
Architectural Submittal Process
Approval Letter Sent
Denial Letter Sent Compliance Noted by Association
File Closed
Completion Inspection Done
Follow-Up At One Year or Upon Receipt of
Completion Notice. Resubmittal Required
If Not Completed Within One Year
Appeal May Be Filed Within 20 Days After
Committee’s Decision
Re-Submit Revised Plan
Property Owner Prepares & Submits
Improvement for Architectural Review
Community Improvement Services
Reviews Submittal
Verification that Information
is Complete
Architectural Committee Review
of Submittal
Request for Further Information From
Homeowner

84. Noncompliance Flowchart
RE-INSPECTION – NOTICE OF
COMPLIANT TO THE
DIRECTORS
RE-INSPECTION BOARD
DECISION
1ST STANDARD
NONCOMPLIANCE LETTER
AFTER INSPECTION
RE-INSPECTION – 2ND
STANDARD NONCOMPLIANCE
LETTER

85. Timeframe Examples
• Trash Container
• Unsightly Material
• General Landscape
• Recreational Vehicle
• Commercial Vehicle/Trailer
• Put away on day of pickup - 3 day review
• Removal of items - standard 5 day review
• Repair or Maintenance - 5-14 day review
• 72 hour rule - 72 hours in 7 day period
• Submit and/or Remove - 5 day review

86. Protocol
• Complaint calls from members = 60%
Staff initiated action = 40%
• All complaints verified by staff prior to action
• 2,500 letters per month in summer
1,200 letters per month in winter
• Board Members should refrain from discussing all
compliance issues with staff or members as they may be
brought before the Board for a decision at a later date

87. • Architectural Committee - Review of residential
improvements, Design Guideline Revisions
• Design Review Committee - Review of Commercial
Development, Zoning, Development Guide Revisions
• Commercial Review Committee - Review signage and minor
amendments to SIP
• Tribunal – Hearing Process
Committees

88. Other Highlands Ranch Entities
Responsibilities

89. Douglas County Government
•Law Enforcement
•Roads and Street Maintenance
•Zoning
•Traffic Light Control

90. Highlands Ranch Metro District
•Arterial Landscape Maintenance
•Parks, Outdoor Sports & Recreation Programs
•HRMD Trails Construction & Maintenance

91. Littleton Fire Rescue
•Fire & Emergency Services

92. Centennial Water and
Sanitation District
• Water and Waste Water
• Water Budgets
• Watering Restrictions