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For the love of the content
editors
By Pamela Barone
@pameeela
May 15, 2014
For the love of the content editors – jam's Drupal Camp session by Pamela Barone
Build better websites and get
happier clients by showing
some love for the content
editors!
For the love of the content editors – jam's Drupal Camp session by Pamela Barone
Client PM
Content
editors
Developers
?
Who are these people?
These people:
• Don’t have much
web experience
• Are easily confused
and lack
confidence
• Perform tasks very
slowly and carefully
These people:
• Are quick to learn
new systems
• Understand
complex user
interfaces
• Perform tasks
quickly and look for
efficiencies
Not
technical
Highly
technica
l
CMS skill level
These people:
• Have a lot of other
things to do besides
update the website
• Rarely log in
• Get frustrated when
they can’t remember
how to do stuff
These people:
• Spend most of the
day using the CMS
• Perform the same
tasks over and over
• Get frustrated with
inefficiency
Almost
never
Almost
alwaysCMS use level
Or, what’s in it for me?
Content editors and you
(Insert horror story here)
‘It works’ is not enough for a
CMS.
Ease of use / Efficiency
V
a
l
u
e
If they hate to use it, they
won’t use it
(And they will say bad
things about you)
Client PM
Content
editors
Developers
Why don’t we always do
it?
At the end, it’s too late
So let’s start at the
beginning
by building usability into
the process
//www.wunderkraut.com/sites/wunderkraut.com/files/field_ns_blog_post_attach/captaindrupal_flying.p
Tip #1: Don’t settle for
core!
http://blog.amazeelabs.com/en/periodic-table-drupal-modules-infographic
Recommended modules
1. Views Bulk Operations with Administration
views
2. Administration menu
3. WYSIWYG
4. LinkIt
5. Login destination
6. Admin theme - Shiny
1. VBO with Administration Views
Drupal core:
• Two options for filtering
• Clunky to use (one at a
time)
• No keyword search
VBO Admin view:
• Title search
• Better filters
• Add your own filters!
admin/content
VBO with Administration Views
admin/people
Drupal core:
• More clunky filters
• Filter by permission??
• No additional options
VBO admin views:
• Username, email
search
• Filter by role
• Add your own filters!
Bulk operations?
2. Administration menu
(Comes with Administration Menu Toolbar Style)
With some basic options enabled
3. WYSIWYG
Including Spell Check As You Type!
4. LinkIt
Embedding internal links without LinkIt:
1. Open a new window
2. Find the page you want to link to
3. Copy node ID (ideally) or path alias
4. Create a regular hyperlink
LinkIt
5. Login destination
Default login: user profile
page
Login destination
Pick a better page!
6. Shiny
admin
theme
Tip #2: Ask questions
Ask questions – any questions
● What is the typical content workflow?
● What are the biggest pain points in the
current process?
● What do you love or hate about your current
CMS?
For the love of the content editors – jam's Drupal Camp session by Pamela Barone
Tip #3: Naming things is
hard – so make a plan for it!
Naming things is hard
● Leverage existing terminology
● Establish consistent labels for content types and
fields
○ Teaser: Brief description of this item that
appears on other pages that reference this
item
○ Intro: Brief description of the item that appears
on the top of this page above the main content
2 3
1 1. Title
2. Thumbnail: Image
that appears on index
pages
3. Teaser: Text that
appears on index
pages
4. Feature image:
Image that appears at
the top of the page
underneath the title
5. Author
6. Intro: Text that
appears before the
body
7. Body: The main page
contents
1
5
6
7
4
Tip #4: Help text is your
greatest weapon
Write good help text
• Good help text should:
○ describe where the field output will appear
○ answer any obvious questions
○ list any limitations or requirements
● Bad help text:
○ provides no additional information
○ provides confusing information
○ does not provide information that is required to
understand how to use this field
○ is often worse than no help text
Bad: No additional
information
Bad: Confusing
information
From bad to good
From good to great
Using features for config?
Bonus!
Writing help text can highlight
problems
Copy and paste to create how-to
guides
Tip #5: Contextual links
– Drupal FTW
In-place administration
Tip #5a: Custom
contextual links – there’s
a module for that
Without custom links
1. Click Edit
2. Scroll down and click
publishing options tab
3. Untick promote
4. Save
With custom links
1. Click Remove content from front page
More custom links
Tip #6: Use common sense
1
3
2 1
2
3
Field order matches display
3
2
1
4
5
1
2
5
3
4
But not
anymore :(
Simplify!
Don’t need
Doesn’t work
Tip #7: You build it, you try it
● Have you tried it?
http://www.flickr.com/photos/briandewitt/2391424578/
Build it into your process
1. Set up a base build with contrib
2. Ask questions
3. Name things well
4. Write good help text
5. Use contextual links and make custom ones
6. Don’t forget about common sense
7. Peer review pays dividends
It will only get better!
And easier!
For the love of the content editors – jam's Drupal Camp session by Pamela Barone
Content editors are the most
important users of your
website
(Jeff Eaton says so)
Questions?
Contact
pam@previousnext.com.au
@pameeela

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