Illinois Society of Association Executives Annual Conference 2014

1. Volunteer Victories:!
Recruit, Retain & Maintain Volunteers!
Holly Duckworth, CAE, CMP!
CEO & Chief Connections Officer!
Leadership Solutions International

2. W H AT D O Y O U B E L I E V E A B O U T Y O U R
CURRENT VOLUNTEER PROGRAM?

3. C O R P O R AT I O N F O R N AT I O N A L &
COMMUNITY SERVICE

4. What do you need out of our time together?

5. VOLUNTEER
MANAGEMENT
• Ask, Developing volunteer
leadership
• Delegate, Implement
successful strategies to
recruit leadership
• Build a volunteer structure
for future leaders to
emerge

6. What
Does
It
Take
To
Keep
Your
Organization
Alive?
Faith
Courage
Abundance

8. Why
Volunteer?
Why
do
people
volunteer?
Why
do
we
need
volunteers?
Divine
Work
Ahead

9. What
Are
The
Benefits
of
Volunteering?

10. @hduckworth

11. Volunteerism
&
the
Dating
Game:

12. Volunteer
Management
Life
Cycle
•
•
•
•
•
Planning
Recruiting
Training
Managing
Evaluating

13. Planning
•
•
•
•
Define
Your
Mission
Assess
Your
Organization
Develop
Your
Volunteer
Program
Describe
Volunteer
Positions

14. Mission
• Organization
and
individual
relevance

15. Mission
Statements
• “To
promote
business,
enhance
economic
and
community
development,
and
serve
as
a
catalyst
for
improving
the
overall
quality
of
life
in
the
community
and
region.
”
• “Is
dedicated
to
shaping
policy
and
events,
so
that
decisions
by
business
and
government
result
in
an
improved
____
economy
and
quality
of
life.”

16. Assess
Your
Organization
• Map
out
your
current
volunteer
structure

19. What
traits
do
you
want
in
a
volunteer?

21. PERSONAL
SKILLS
∗
∗
∗
∗
∗
∗
∗
Leadership
Strategic
Thinking
Communication
Influence
Loyalty
Business
Acumen
Financial
Skills

22. COLLECTIVE
SKILLS
∗
∗
∗
∗
∗
∗
Association
Experience
Diversity
–
reflects
membership
Global
Mindset
(if
applicable)
Financial
Expertise
Governance
Strategic
Planning

23. HOW DO YOU WRITE A VOLUNTEER
JOB DESCRIPTION?

24. Position
Description
• Position
title
• Purpose
of
position
• Volunteer’s
responsibilities/tasks
• Outcomes/goals
(success
measures)
• Training
and
support
plan
• Reporting
• Time
commitment
• Qualifications
needed
• Benefit

25. How
do
you
Recruit?

27. IN DIRECT
ASK
Volunteer:
Hi
Sarah,
I
have
this
project
coming
up
for
GMN
it’s
kinda
big
and
I
could
use
some
help
do
you
think
you
could
help
me?
!
Potential
Volunteer:
Well,
up
no
you
see
I’m
kinda
busy
with
work
and
family
so
I
don’t
have
time
to
give
right
now.

28. DIRECT ASK
Volunteer:
I
am
working
to
produce
the
October
GMN
education
program
we
are
planning
the
event
for
October
10th
from
9am
–
Noon.
I
know
you
have
a
talent
for
creating
marketing
flyers
do
you
think
you
would
be
able
to
help
us
create
this
one
flyer?
!
Potential
Volunteer:
I
am
really
busy
and
I
think
I
could
fit
in
this
small
project
for
you
the
week
of
September
1st.
Could
that
work
for
you?

29. Ask:
Do
NOT
∗
∗
∗
∗
Send
ONLY
an
email
Ask
in
a
Newsletter
Beg
Force
or
Coerce

31. RECRUIT WITH VIDEO

32. THE ART OF ASKING

34. Technology
@hduckworth

36. RECRUITMENT IDEAS:
• Volunteer Fair
• Virtual Volunteerism
• Job board
• Volunteer Manager
• Use of President Elect, to recruit to their team
• Track skills of your members
• Offer Leadership Training
• Tell your own Testimonials about why and how you
volunteer (web, newsletter, in person)

37. Selecting
Volunteers
• What
are
the
traits
you
need
for
the
position?
–
–
–
–
–
–
Leadership
skills
Connection
to
the
cause
Attitude
Desire
to
serve
Leadership
skills
Sense
of
humor

38. Training
Methods
•
•
•
•
Orientation
Materials
Mentors
Ongoing
Development

39. @hduckw
orth

40. Orientation

41. Materials

42. Mentors

43. V O L U N T E E R S N E E D T O K N O W T H E Y A R E A PA R T O F
S O M E T H I N G L A R G E R T H A N T H E M S E LV E S

44. Volunteer
Support
•
•
•
•
Tools
and
resources
Strategic
insight
and
oversight
Connections
and
reflections
Time

45. W E H AV E A L O T
IN COMMON

46. NEXT
G E N E R AT I O N
VOLUNTEERS

47. Micro-­‐Volunteering
• Put
simply,
it's
volunteering
that
you
can
do
in
small
bits
of
time
-­‐
from
5
minutes
to
2
hours.
It's
high-­‐impact,
high-­‐efficiency
do-­‐gooding
• Bite-­‐sized
• Crowd-­‐sourced
• www.sparked.com

49. @hduckworth

50. Evaluation
• Measures
of
Success
– Program
– Position
– Person

51. 7 TIPS ON SUCCESSFUL
VOLUNTEERISM
• Work on a cause that means something to you
• Consider sills you have to offer
• Do you want to learn something new
• Combine goals
• Don’t over commit
• Think family
• I never thought of that vs. that will never work

52. Succession
Planning

53. Appreciation

56. Secret
Millionaire
@hduckworth

57. VOLUNTEER
MANAGEMENT
• Developing volunteer
leadership
• Implement successful
strategies to recruit
leadership
• Build a volunteer structure
for future leaders to
emerge

58. Thank
You!