2. Purvish Shah Navigator 2
Definition :
Exchange of Facts, Ideas, Opinions or
emotions by two or more persons.
In simple words Communication means,
Passing of information & understanding
from one person to another.
3. Purvish Shah Navigator 3
Importance of Communication
Orientation/Training
Effectiveness
Expectations & Evaluation
Projecting image of the Orgn
Coordination in the Orgn
5. Purvish Shah Navigator 5
SPEAKER
Speaker´s Attitude
It Deals with the knowledge and input – output filters as
self – steem, anxiety of the speaker.
Speaker´s Attitude
It Deals with the knowledge and input – output filters as
self – steem, anxiety of the speaker.
Speaker´s Credibility
It Deals with the knowledge and input – output filters as
self – steem, anxiety of the speaker.
6. Purvish Shah Navigator 6
MESSAGE
What is said by the speaker. The purpose of the
communication wich can be plain or elevated,
smooth or awkward, rhythmical or jumpy . In order
to transmit our feelings, business, agreements
and so on.
7. Purvish Shah Navigator 7
Communication Flow
Downward
Upward
Lateral/Horizontal
External
8. Purvish Shah Navigator 8
Barriers to Communication
Badly Expressed Message
Faulty Orgn
Distrust the Communicator
Restricting Communication
Poor Retention
Different B/Gs
In-group Language
Inattention
Physical Barriers
Poor Understanding
9. Purvish Shah Navigator 9
Effective Communication
Clear
Easily understandable Language
Adequate & Complete
Medium of Communication
Good Climate
Follow up of Communication
Use grapevine, do not fight/avoid it
Training for Improving Communication skills