slide show that summarizes the basic problems encountered in online collaboration and the corresponding suggested solutions

1. Online Collaboration Problems and Solutions

2. Problem One Participation Initial Reluctance Lurking Disappearing Un-even participation

3. Solution One Orientation to the environment How to contribute How to respond Where to go for help

4. Solution One (cont) Establish social presence Instructor Biography Personal contact with student Learner Biography Ice breaker discussion

5. Solution One (cont) Discussion management Encourage participation Mentor disappearing learners Periodic summarizing group conclusions Model behavior desired Discussion ground rules

6. Problem Two Getting Off Topic Lack of student preparation Student literacy Topic alignment

7. Solution Two - solution Intervening facilitator questions Insertion of on-topic resources Student lounge Topic aligned with course objectives

8. Problem Three Critical thinking Echo common errors Lack of information

9. Solution Three Intervening facilitator questions Insertion of on-topic resources

10. Problem Four Technical Issues Those that are learner specific Those that are course specific Those that are course management specific Those that are server specific

11. Solution Four Knowledgeable facilitator Technical help desk Online instruction

12. Summary Establish presence Facilitator participants Clear objectives aligned with activities Clear participation guidelines Clear timeline Clear assessment criteria aligned with activities Timely and appropriate facilitator intervention

13. References: Beaudin, Ph.D., B. (1999). Keeping Online Asynchronous Discussions on Topic. Journal of Asynchronous Learning Networks, 3(2). Benfield, G. (2002). Designing and Managing Effective Online Discussions. Oxford Centre for Staff and Learning Development, Learning and Teaching Briefing Papers, 5. Bush, R., Lowry, P., & Cole, M. (2010). The importance of teaching presence in online and hybrid classrooms. Academy of Educational Leadership. Presented at the Allied Academies International Conference. Retrieved from http://search.proquest.com/docview/521208054?accountid=28180 Geer, R. (2000). Drivers for successful Student Learning through Collaborative Interactivity in Internet Based Courses. SITE 2000. Presented at the International Conference: Proceedings of SITE 2000, San Diego, California: Society for Information Technology & Teacher Education. Hughes, J. E., & Narayan, R. (2009). Collaboration and Learning with Wikis in Post-Secondary Classrooms. Journal of Interactive Online Learning, 8(1). Retrieved from http://www.ncolr.org/jiol/issues/showissue.cfm?volID=8&IssueID=25 Johnson, C. M. (2001). A Survey of Current Research on Online communities of Practice. The Internet and Higher Education, 4(1), 45-60. Ko, S., & Rossen, S. (2004). Teaching Online: A practical guide. Boston Massachusetts: Houghton Mifflin. Omar, A., Kalulu, D., & Alijani, G. S. (2011). Management of Innovative E-Learning Environments - ProQuest. Academy of Educational Leadership Journal, 15(3), 37-64. Palloff, R. M., & Pratt, K. (2005). Collaborating Online: Learning Together in Community (first.). San Francisco, Ca: Jossey-Bass. Palloff, R. M., & Pratt, K. (2007). Building Online Learning Communities: Effective Strategies for the Virtual Classroom (second.). San Francisco, Ca: Jossey-Bass.