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ROOKIE’S GUIDE

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WELCOME ROOKIE!
At PROTEIN BAR®, we’re proud to change the way people eat on the go.
We know that we can only do that with the right people—and that’s why
we are very excited you have decided to become part of the PROTEIN
BAR® Team. This book will guide you along your journey to a better
way of working, eating, and living.
Cheers to your health!
NAME CLOCK-IN #
RESTAURANT ADDRESS RESTAURANT PHONE #
GM GM’s EMAIL

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THE PERFORMANCE PACT
Performing to PROTEIN BAR® standards is everyone’s job—including during
training. This Performance Pact outlines everyone’s responsibility:
TEAM MEMBER AGREEMENT:
• Take responsibility for the effectiveness
of my training and performance
• Work hard to stay on track
• Ask for help when needed
TRAINER AGREEMENT:
• Set clear performance expectations
• Provide tools and resources
• Recognize and reward performance
MANAGER AGREEMENT:
• Provide context for training
• Reinforce how the training supports
PB’s success
• Help the team member put skills
and knowledge to use
TIME FRAME & EXPECTATIONS
Rookies hired for the Team Member position are expected to complete their
training in either the Back-of-House or Front-of-House positions within their first
60 days at PROTEIN BAR®. Rookies hired for Team Lead positions and above will
follow a custom training plan designed for rapid completion of the basics.
No matter your role, you, your trainers, and your manager will work together to
complete your training on time and for strong performance.
If you don’t understand something—speak up. No one will hold it against you.
Your leaders and trainers want you to succeed and want you to perform well. If
you are feeling frustrated, confused, or haven’t been given clear performance
goals—tell them. They’ll work with you to ensure you get it.
TEAM MEMBER SIGNATURE
I AGREE:

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TOOLS & RESOURCES
Here are some of the tools and resources to help be successful at PROTEIN BAR:
The Standards Guide
The Team Guide is your resource for many of the questions that come up during
training and throughout the course of your career with PROTEIN BAR®. All of our
policies and benefits are outlined in detail here.
Rookie’s Guide
The Rookie’s Guide contains everything you need to know to be successful in the
basics at PROTEIN BAR®. It contains information about how and why PROTEIN
BAR® got started, our food and what is expected of our team members. It will
guide you through your 16 training shifts through readings, activities, and quizzes
while giving an overview of each station. You will use your workbook each shift
until your basic training is complete.
The Kitchen Guide
The Kitchen Guide walks you through the food preparation process. It is a
resource that contains all the recipes for our food, information on how to clean
and care for our equipment, and images of what the food should look like.
Station Aids
Station Aids are found at each station and are full of useful information to help
you make the best food and drinks for our guests. They will guide you through
making each menu item so you can focus on quality and speed.
Schedule and Deployment Chart
You can easily find your weekly schedule posted within your location. You can
also view your schedule, sign up for text & email notifications, request time off,
and swap shifts by logging in at myworkforce.me
The Deployment Chart is posted at each location to help the Manager on Duty
(MOD) communicate the position you will be working in during each shift.
Hospitality Highlights
Our weekly Hospitality Highlights are published each Friday and feature the latest
Superfan feedback, as well as tips for focusing on hospitality in your restaurant.
The PB® Beet
The “Beet” is the place for the latest PB news. The Beet will publish Monday
nights with all the information you need to have a solid and productive week.

6. I AM
I AM
I AM
I AM
I AM
I AM
I AM
I AM

7. PB & YOU
1

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OUR HISTORY
While working in Chicago, Matt realized how difficult it was to get a meal on–the–
go that supported his goals. With street corners littered with unhealthy fast food,
he decided to create something better.
On May 18th, 2009, Matt opened his first restaurant across from Chicago’s Sears
Tower (now Willis Tower) where people could escape the doldrums of corporate
life to refuel. Guests lined up “at the bar” to order high-protein smoothies and
snacks that gave them healthy energy to make it through that day.
As people made PROTEIN BAR® part of their lives, they quickly wanted more.
Dedicated to the needs of his guests, Matt worked to expand the menu to include
Bar-ritos, bowls, salads, and breakfast made with high-protein ingredients like
quinoa and black beans.
Through its innovative menu and amazing hospitality, PROTEIN BAR® gained
more and more fans everyday and by 2011 began its expansion. Today, PB® is
a staple for people looking for an on–the–go meal that is better for them.
Matt Matros, Founder
Growing up the “fat kid” was not easy for PROTEIN BAR®
founder Matt Matros. At the age of eleven, Matt’s father
died of a heart attack. Ten years later, Matt realized he was
on the same unhealthy path. It was then that Matt decided
to drastically improve his life.
By switching to a high-protein diet and leading an active
lifestyle, Matt lost 60 pounds.
Chicago’s original “Protein Bar”
located at Franklin and Adams.

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OUR LOGO
In biology, the nucleus of a cell contains most of the genetic material that enable
it to function. Proteins are an essential nutrient in every cell nucleus, just as they
are an essential nutrient in PB’s menu, activity, and growth.
nu-cle-us
n(y)ookleas
noun
the central and most important part of an object,
movement, or group, forming the basis for its activity and
growth.
OUR MISSION
Our mission is to Change The Way People Eat On The Go. This means our menu,
our service, our restaurants, and our work is focused on healthy food that can be
served in a quick, engaging way for active, on–the–go people.
If you think back to “the old days”, people used to eat at home most of the time
and occasionally would splurge on a meal out, but times have changed. Eating
on the go has become a daily necessity. Sadly, at the same time, the available
options to eat on the go have become more and more unhealthy. The idea of
PROTEIN BAR® sprang from this exact issue. Matt struggled to find places to
eat that supported his active, on–the–go lifestyle.
Our focus is on serving healthy food people crave quickly so our Superfans can
get back their day. Our menu, our service style, and our restaurants are set up for
quality, style, and speed.
As we continue to grow and serve more Superfans, we are changing people’s
lives by giving them alternatives that support their active, healthy lives. Whether
a long time health nut, someone trying to get on track, or someone just trying to
fuel their body, we have them covered!
So pat yourself on the back for joining us on our mission of changing the way
people eat on the go and in making the world a better place, one meal at a time.
Have you ever wondered about what the PROTEIN BAR® logo is? It’s a nucleus.
So what exactly is a nucleus?

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OUR FOOD
PROTEIN BAR® food is prepared without compromises. Our ingredients and
recipes are both flavorful, craveable, and purposeful. PROTEIN BAR® is food
people feel good about eating—and they love to eat it.
Since we believe healthy eating should taste great and fit into an active
lifestyle, we focus on the following healthy, flavorful options:
Bowls
Our signature bowls start with an organic blend of quinoa
(keen-wah), flax seed, amaranth, and millet. They are then mixed
with delicious combinations of fresh produce and house-made
ingredients such as our seasoned black beans.
Salads
Our Super 6 Salad Mix was specifically designed to pack
maximum health in each bite through a combination of six
nutrient-dense vegetables: spinach, romaine, broccoli, carrots,
kale, and purple cabbage. Oh, and don’t forget about our
dressings and sauces, many of which are made fresh each day,
vegan friendly, and gluten-free.
BAR-ritos
Our “Bar-ritos” are packed with high quality proteins such as
free-range antibiotic-free chicken and organic tofu, and are
wrapped in a low-calorie, whole wheat flax wrap. Not sure what
you’re in the mood for? We have a wide variety of BAR-ritos to
suit any taste.
Signature Drinks & Cold Pressed Juices
Whether you’re looking for a healthy snack, pre/post workout
energy, or detoxifying meal replacement, our Signature Drinks
and Cold Pressed Juices can be exactly what you’re looking for.
We use only high-quality proteins, ingredients, and milks (dairy/
dairy-free) in our Signature Drinks. Our Cold Pressed Juices
use only the freshest produce and don’t undergo heat-based
pasteurization.
Breakfast
For the most important meal of the day, choose any of our steel-
cut oatmeal bowls or fluffy egg scrambles made and a variety of
fresh ingredients that will leave you feeling full for hours.

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How Matt does PROTEIN BAR®:
“I started everyday with a Millennium Perk with Whey and Almond. With a third of
the calories and six times the protein as a frappucino®. It’s the perfect way to get
things going. The protein gives me sustained energy and keeps me from having a
caffeine crash that I would get from a normal coffee drink.
After a workout, I usually go basic with The Red Line, extra whey, almond milk,
and multi-vitamin boost. Dinner time is hard to resist our flavor-packed Buffalo
BAR-rito, Southwest Salad, or Quinoa Chicken Chili.”
Allergens
We recognize that allergens can often hinder our food choices. To that end, we
take proper care to ensure there is no cross-contamination or potential allergens,
including thoroughly cleaning all food prep after a single use and
never handling more than one food type at a time. We can also build
practically any menu item to adhere to your allergen needs.
Vegan & Vegetarian
Being vegan or vegetarian often means you have limited options when it comes
to your protein and overall food choices. We recognize that and can make
practically any menu item vegetarian or vegan. We also keep veganism in
mind when we choose our ingredients. We even stock items specifically
for vegans and vegetarians such as vegan cheese, almond milk, and quinoa.
And we can put marinated tofu instead of meat in any menu item.
Gluten-free
Gluten is the protein found in wheat, barley, and rye, and it has many health
benefits. But for some of us, it can be difficult to digest. As such, some people
choose to adhere to a gluten-free diet. All of our salads, almost all of our drinks
(the ones that do not contain our cocoa malt powder), and bowls (all but those
with Spicy Korean Sauce) are gluten-free.
Low-Calorie
Most of our menu items are under 600 calories.
We don’t consider ourselves a “health food place”, nor do we think that great
tasting food is the playground of those who have given up on their waist line.
Food should always be flavorful—and it should usually help sustain life. We like
to blend the two together for great tasting food that also packs a nutritional
punch. From our in-house dressings to our chef-crafted chili, we put flavor
into everything we do.
For shifts longer than 4 hours, team
members receive a menu item on the house!

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OUR RESTAURANTS
At PROTEIN BAR®, we aim to elevate the aesthetic in everything we touch. Our
restaurants are designed to provide seamless experiences for our guests on–the–
go. We focused on this from the beginning, and each of our restaurants reflect it.
Our restaurants are designed to be hip and sophisticated, while at the same
time easy to navigate. One of the first things you’ll notice when you walk in a
PROTEIN BAR® is a unique lighting feature that draws guests to our menus and
queuing area. This is a great example of how we’ve designed our restaurants to
work for you, so you can create experiences of hospitality for our guests.
DINING ROOMS
• Great music selection
• Comfortable
• Vibrant
THE BIG PICTURE
• Hip & sophisticated
• Hospitality-focused
• Clean & safe
KITCHENS
• Filled with great energy
• Organized
• Efficient
QUEUING AREAS
• Simple to find & navigate
• Easy to read menus
• Short waits
You can receive your weekly schedule online,
via email, and via text message?

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OUR SUPERFANS
PROTEIN BAR® Superfans are enthusiastic about our food and our service, and
help us change the way people eat on the go by sharing their love for PROTEIN
BAR® with others. Meet a few of our Superfans:
We aim to deliver the very best experiences to every guest and team member
every day, in a way that makes it easy for them to become our next superfan.
Jonny Imerman,
Imerman’s Angels
While fighting cancer
at 26-years-old, Jonny
had loving support from
family and friends, but
never met anyone his
age who was a cancer
survivor. He wanted to
talk to someone who
had already faced the
same type of cancer.
Today, Imerman’s Angels
provides that gift for
cancer fighters.
“I am a vegan and the
Black Bean Bowl is my
jam!” -Jonny Imerman
Suzanne Ko
Personal Trainer
“Pre and post workout
fuel is critical! I like
the Millennium Perk
with whey protein and
coconut milk if I need
a quick boost before a
workout. Post-workout
I love the Buffalo Bowl
with chicken and
avocado.”
Ellen Pierce
Office Manager
“I love Beetbox cold
pressed juices for its
own merits, but also
because it reminds me
of the borscht I grew
up eating at Christmas
& Easter dinner, with
a ginger twist. So
something on PBs menu
is not only delicious
but it reminds me of
big family holiday
gatherings.”

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YOUR CAREER & BENEFITS
Without a team of passionate individuals, none of this matters. We chose you
because you possess qualities we can’t teach. So where does your career start
at PROTEIN BAR®, where can it go, how do you get there, and who else might
you interact with along the way? Everyone is responsible for working towards
our missions, vision, great service, and great flavor. Beyond that, we have a few
different roles at PROTEIN BAR® to help us get it all done.
ROOKIE
TEAM
MEMBER
Rookies are the newest Team Members on the block. Your goal
during this time is to get yourself ready to be a Team Member.
This is a 60-day provisional period. Rookies are required to finish
their basic training during this period.
Team Members can work different positions in the store: front
of house (FOH), including register, assembly, drinks, expo,
dining room, and back of house (BOH), including kitchen, dish,
and delivery. They create Superfans through connection and a
hospitality driven guest experience every time.
Training in a
fun, fast-paced
environment
one free menu item
after a 4-hour shift
Shoes for Crews
direct deposit
commuter benefits
+ +
+
+
+
paid time off after
first year at PB
35% off prepared
menu items
20% off of retail
items
+ + +
ROOKIE
TEAM
MEMBER
CERTIFIED
TRAINER
TEAM
LEADER
AREA
MANAGER
NRO
GM
TRAINING
GM
MANAGER
&
BEYOND!
Complete information about your career benefits are located in PB Standards Guide.