1. Section Divider: Heading intro here. UK online centres: Helping people benefit from the internet Helen Milner, 25 March 2011 Presentation to the Hong Kong Social Council

2. www.slideshare.net/helenmilner on twitter @helenmilner

3. Not digital exclusion as a symptom It’s digital inclusion as a solution

5. 2007 compared to 2010 (internet use by % of population) Source: http://www.internetworldstats.com/topusage.htm

6. The divide between the online and the offline is deepening Percentage population use of the internet Source: ONS 2010

7. Internet and peoples lives “ Does the internet improve lives?” Freshminds April, 2009 More confident Happier Better quality of life More informed

8. UK online centres users lives – before and after “ Does the internet improve lives?” Freshminds April, 2009 Communicate more Feel more connected to local community Feel less concerned about skills, work and health

10. If all UK digitally excluded adults got online and made one digital contact each month, this would save the Government £900 million per year PwC & Martha Lane Fox www.raceonline.org/research October 2009

11. Getting more people online Barriers remain the same in 2009 as in 2007 Freshminds 2007 and 2009 Access: 38% Skills & Confidence: 20% Motivation: 34%

18. ANNE Centre manager 9 VOLUNTEERS in this centre 14,000 volunteers across network

24. @ukonline centres on Twitter

26. Thank You [email_address] www.twitter.com/helenmilner www.ukonlinecentres.com www.slideshare.net/helenmilner