3. Marketers generally forget how to be interesting because they're so interested in shaping messages. Doc Searles “The Cluetrain Manifesto”
4. Meme a cultural unit (an idea or value or pattern of behavior) that is passed from one person to another by non-genetic means (as by imitation) "memes are the cultural counterpart of genes" wordnetweb.princeton.edu/perl/webwn
5. Meme Inside joke that evolves over time by chance or through commentary, imitations and parody. Spreads swiftly and can go in and out of popularity in just days. http://en.wikipedia.org/wiki/Meme_(Internet)
6. Meme The term was coined by Richard Dawkins in the 1976 popular science bestseller, The Selfish Gene http://en.wikipedia.org/wiki/Meme_(Internet)
11. Astroturfing Political, advertising or PR campaigns formally planned by an organization but are disguised as spontaneous, grassroots behavior. http://en.wikipedia.org/wiki/Astroturfing
12. “Piecemeal storytelling is completely counterintuitive to traditional marketers, whose instincts are to tell stories as efficiently as possible, to reveal everything they know about a topic at once.” Chip Heath, Professor, Stanford University
36. User generated content: We're tired of listening to Mr. Advertiser. But when we get the chance to speak, it's not going to be about brands. It's going to be about us. Rob Walker,Fast Company:October 1, 2007
37. Curiosity Gap The addictive pull people experience when their preconceived ideas are challenged. For the gap to work the audience needs enough backstory and a sufficient flow of detail to keep it guessing. George Loewenstein