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Apr2008 Management Developmentfor New Tech Support Managers

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Management Development for New Technical Support Managers Nihal Solomon Recruiting Manager n [email_address] www.rht.com
Manager Training for New Managers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Why?
[object Object],[object Object],[object Object],[object Object],But, there’s a catch…
What training have new managers already received? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What do new managers need to be trained on? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What (else) do new managers need to be trained on? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],This is where HDI comes in
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Manager’s Tool Box
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Some key HDI focus areas
[object Object],[object Object],[object Object],… now for the Art
What are soft skills?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Soft skills – How do you get there?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Robert Half Technology survey
[object Object],[object Object],[object Object],[object Object],[object Object],It’s the demographics
[object Object],[object Object],[object Object],[object Object],What does this mean?
Management Development for New Technical Support Managers Nihal Solomon Recruiting Manager n [email_address] www.rht.com

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Apr2008 Management Developmentfor New Tech Support Managers

  • 1. Management Development for New Technical Support Managers Nihal Solomon Recruiting Manager n [email_address] www.rht.com
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  • 12. What are soft skills?
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  • 17. Management Development for New Technical Support Managers Nihal Solomon Recruiting Manager n [email_address] www.rht.com

Notas do Editor

  1. Good morning/afternoon. I’m Nihal Solomon, Recruiting Manager for Robert Half Technology. [GIVE A BRIEF DESCRIPTION OF THE COMPANY AND WHAT YOU DO].