HCL created a Digital platform to map half a million electrical assets spread across 48,000 kms of electrical network. Under the initiative, six million consumers were migrated to the digital platform having functionalities such as Meter-to-Cash Cycle, New Connection & Disconnection processes, GIS Mapping, Meter Data Acquisition System and Customer Care System. DSI’s powerful analytical engine provided critical information about the variation in demand and load pattern, thereby helping the utility to take proactive actions and prevent network outage. HCL has also implemented extensive IT infrastructure connecting over 2000 Discom offices to the centralized Data Centre and Disaster recovery Centre through an MPLS network.

1. Transforming Power Utility
Business with Digitalization
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Understanding the nuances of the Utility to
Digitally Transform Utilities.

2. CASE BACKGROUND
Traditionally power deficit states–Have approx power shortage varied between 10 – 15% every year over the
last 2 decades
Unreliable power supply and frequent power cuts – leading to slow industrial growth
Power losses historically stood at about 20%
Widespread network pilferage and power theft
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3. BUSINESS PROBLEMS
Limited power domain know-how in the organization
Inadequate on-field GIS experience – aggravated by dearth of trained GIS manpower in the country
Financial collapse of GIS consortium partner and lack of service providers
85+ integration touch points between multiple application modules – restricted manpower availability in
the industry who could manage such large scale development
No decent civil or electrical structure at end locations for IT infrastructure rollout
Unavailability of DLMS compliant meters – approvals pending
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4. THE SOLUTION DIGITALLY MAPPING ALL ELECTRICAL ASSETS
Internal Report Generation and Analysis
of AT & C Losses
Energy Accounting &
Network Analysis
Meter
Data
Geo. Info.
System
Customer Care
& Billing
Web
Portal
Utility Head Office
Website
Local
Office
Sub Station
Distribution
Transformer
Spot Billing
Pole
Pay Bill
Online
Customer
Care
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5. Achievements
168 towns made LIVE, improving the lives of 6 million+ consumers. HCL applications manage entire state’s
power distribution billing engine.
Operational Optimization: 40+ disparate and diverse billing and revenue systems consolidate into a single
application. And availability of powerful business intelligence tool to the management.
Discoms can now analyze electrical load data real time up to DTR level. Consumer profiles mapped.
SMS alerts on power outage. Scope of pilferage brought down to the minimum.
Consumer can access their information and generate service requests online. 24X7 assistance available
through integrated Customer Care Centers. Significant reduction in TAT.
Entire system made transparent. Complete IT driven operations helped the Discoms to function more
efficiently and effectively. Tactical nature of work has got a strategic edge.
Largest integration of Energy and Utilities business in the country. A technologically laggard sector transformed
into an advance IT driven system.
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6. OUR TEAM CAPABILITIES IN POWER DISTRIBUTION
Integrated Service Delivery through Strong Program Mgmt.
Focus Areas
Advanced Metering
Infrastructure
ADMS - Distribution
Management System
+
Outage Management
Systems
Mobile Workforce
Management Systems
Business Analytics
IT-OT Integration for
enabling Smart Grid
Cloud based Services
Infrastructure
Data Center Design
and Development
Data Migration and
Rollout Planning
Service Delivery &
Process Design
Data Center Contact
Centers Setup and
Rollouts
Communication
Networks Rollout
SBM / MDAS Rollouts
Information Security/
IDMS
Business Aligned
Solution
Integrated Meter to
Cash Revenue
Applications
Customer Service –
Connection Lifecycle
Management
and Custom Portals
Geographical
Information
Survey & System
Development
Electrical Network
Analysis
Content Management
Energy Accounting
Enterprise Apps
ERP Implementations
Oracle/ SAP
Financial
Asset Management
Plant Maintenance
Project Planning
Business Analytics
Payroll/HR
IT/ APPS Ops
Services
IT Management
Systems
Application Operations
Support Services
Billing Operations
Support Services
Web Self Services
CLICK TO KNOW MORE
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