This presentation discusses the importance of NonVerbal Communication skills in Communication pattern.

1. Non V E R B A LCOMMUNICATION When we don’t use words 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 1

2. when we don’t use WORDS 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 2

3. Nonverbal communication is usually understood as the process of communication through sending and receiving wordlessmessages. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 3

4. WORDLESS 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 4

5. Non-verbal communication includes facial expressions, eye contact, tone of voice, posture & motions, and positioning within groups. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 5

6. It may also include the way we wear our clothes or the silence we keep. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 6

7. There are more than 700,000 forms of nonverbal communication 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 7

8. PUSHPAK 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 8

9. We Communicate less with words ! 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 9

10. Characteristics of Nonverbal Communication 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 10

11. Primarily communicates emotions and attitudes “The sales meeting is coming up next Monday.” 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 11

12. Ambiguous (no dictionary can actually classify them) Substitutes, contradicts, emphasizes or regulates verbal message (a good orator utilizes this) 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 12

13. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 13

14. Continuous (it’s possible to stop talking, not communicating) Reliable (difficult to fake) Culture Bound (thumbs up) 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 14

15. Types of NonverbalCommunication 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 15

16. Paralanguage Kinesics Proxemics 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 16

17. How you say what you say Paralanguage I NEVER TOLD YOU. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 17

18. I never told you. i NEVER told you. i never TOLD you. I never told YOU. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 18

19. Rate-speed 150 words/minute Volume Situational Rhythm Periodicity of stress Pronunciation enunciation Segregates Er… Ummmm…. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 19

20. 39%meaning is affected by vocal cues- not the words but the way they are said 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 20

21. KINESICS Body Language 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 21

22. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 22

23. The gestures, postures, and facial expressions by which a person manifests various physical, mental, or emotional states and communicates nonverbally with others The American Heritage® Dictionary of the English Language 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 23

24. Gestures and Postures Movement of Body can express both general and specific messages VOLUNTARY INVOLUNTARY 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 24

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26. FINGERS The “O.K.” signal. (the thumb and forefinger form a circle) means “fine,” or “O.K.” in most Cultures.. “zero” or “worthless” in some parts of Europe.. “money” in Japan.. An insult in Greece, Brazil, Italy, Turkey, Russia and some other countries.. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 26

27. FINGERS (Cont’d) Pointing with the index finger is common in North America and Europe.. But it is considered impolite in Japan and China where they favor using the whole open hand.. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 27

29. Walking style

30. Hand Movements3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 28

31. Facial Expressions 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 29

32. Facial Expressions 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 30

34. The eyes, the lips and the muscles express many feelings

35. It can also be deceived by manipulation3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 31

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40. Eye contact is most effective in the goal to gain someone’s trust 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 36

41. Stare or fixed gaze suggest involvement or wonder or disapproval ---------------- Raised looks show dominance 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 37

43. Direct eye contact communicates honesty, transparency and neutral attitude3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 38

44. SPACE 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 39

45. SpaceIDistance as an indicator of intimacy SpaceIDistanceas indicator of status Space and Distance 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 40

46. Distance Intimate distance-no more than 18 inches apart mom and baby Personal Distance-18 inches to 4 feet - Casual and personal conversations 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 41

47. Distance Social distance-4-12 feet impersonal, business, social gatherings Public distance-More than 12 feet Public speaking 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 42

48. Let’s take a guess 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 43

49. So What Does This Mean? Let me see! Authoritative Pondering Thinking Considering 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 44

50. So What Does This Mean? Can I help! Trust me! You’re in good hands! Helping Hand 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 45

51. So What Does This Mean? Dejected Disappointed Lost it. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 46

52. So What Does This Mean? So tell me more! Open Accepting Welcoming 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 47

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55. Silence 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 50

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57. A BIG THANK YOU harbhadrasinh@gmail.com http://harbhadrasinh.blogspot.com/ 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 52