Presentatie over innovatie trends en technologie voor HouseHold Supplies de meest eigenzinnige netwerkorganisatie binnen het Klantinteractiedomein. Sinds haar oprichting in 2002 houd HouseHold zich bezig met de diverse maatschappelijke ontwikkelingen en de impact daarvan op de bedrijfsvoering in zijn geheel en op het gebied van Klantinteractie in het bijzonder.

1. customer interaction ........... ......
Hans Kooistra nextpractice-institute
Household Supplies
30 mei 2013 Newport Huizen
innovation
trends
news
TACH© Confidential Information
donderdag 30 mei 13

2. donderdag 30 mei 13

3. An older fish says: "morning boys. How's the water?"
donderdag 30 mei 13

4. An older fish says: "morning boys. How's the water?"
The younger fish swim in on silence
until one says: "what the hell is
water?"
donderdag 30 mei 13

5. donderdag 30 mei 13

6. http://www.technologyreview.com/news/514366/with-personal-data-predictive-apps-stay-a-step-
ahead/
donderdag 30 mei 13

7. http://www.flickr.com/photos/ibm_media/8759226120/sizes/m/in/set-72157633530457195/
http://www.kurzweilai.net/ibm-watson-engagement-advisor-hopes-to-improve-customer-
service
donderdag 30 mei 13

8. http://www.youtube.com/watch?v=GW7gMJUbQuE
donderdag 30 mei 13

9. PrimeSense 3D sensing technology
digital devices the ability to observe a
scene in three dimensions.
TACH© Confidential Information
http://www.youtube.com/watch?feature=player_embedded&v=G7UhJa2j5Us#t=21s
http://www.primesense.com/casestudies/bodymatrics-pod/
http://www.primesense.com/casestudies/bodymatrics-pod/
donderdag 30 mei 13

10. PrimeSense 3D sensing technology
digital devices the ability to observe a
scene in three dimensions.
TACH© Confidential Information
http://www.youtube.com/watch?feature=player_embedded&v=G7UhJa2j5Us#t=21s
http://www.primesense.com/casestudies/bodymatrics-pod/
http://www.primesense.com/casestudies/bodymatrics-pod/
donderdag 30 mei 13

11. Real-time Facebook likes in clothes
hangers
C&A Brazil
TACH© Confidential Information
donderdag 30 mei 13

12. Burberry
Sewed RFID chips into the linings of
coats and bags
http://newsroom.cisco.com/feature-content?type=webcontent&articleId=1177454
donderdag 30 mei 13

13. Google Glass scenario’s
know your customer by name
see where item X is
augmented customer interaction.....
TACH© Confidential Information
donderdag 30 mei 13

14. http://www.talkdesk.com
donderdag 30 mei 13

15. http://www.bain.com/publications/articles/hook-the-front-line-on-the-performance-improvement-habit.aspx
donderdag 30 mei 13

16. http://www.bain.com/publications/articles/management-tools-and-trends-2013.aspx
donderdag 30 mei 13