8. “We-think”
“We-Think: the power of mass creativity is about what the
rise of the likes of Wikipedia and Youtube, Linux and
Craigslist means for the way we organise ourselves, not just
in digital businesses but in schools and hospitals, cities and
mainstream corporations. My argument is that these new
forms of mass, creative collaboration announce the arrival
of a society in which participation will be the key organising
idea rather than consumption and work. People want to be
players not just spectators, part of the action,
not on the sidelines.”
Charles Leadbeater, thinker and author.
www.wethinkthebook.net
Tuesday, 22 March 2011 8
14. Web Page = Viewable from one to many
Limited conversation
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15. Web Page = Viewable from one to many
Limited conversation
Blog = Viewable from one to many
Open public conversation
A feedback loop
Tuesday, 22 March 2011 13
16. Web Page = Viewable from one to many
Limited conversation
Blog = Viewable from one to many
Open public conversation
A feedback loop
Chat Room = Viewable from one to many
Not easy to access
Tuesday, 22 March 2011 13
17. Web Page = Viewable from one to many
Limited conversation
Blog = Viewable from one to many
Open public conversation
A feedback loop
Chat Room = Viewable from one to many
Not easy to access
Twitter = Viewable one to one or many
Easy to access
Public feedback loop
Tuesday, 22 March 2011 13
33. • Formally… • Now..
– Audience – Users
– Consumer – Co-creators
– Listener – Contributors
– Customer – Peers
– Buyer – Producers
– Promoters
These people are your new sales &
marketing, press & PR teams - don’t
underestimate the importance of building a
relationship with them!
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34. Part 2:// Strategic
purpose 2/
BUILD CUSTOMER BASE
Tuesday, 22 March 2011 27
39. NTW built through...
• Personal welcome
• Being available
• Showing what they were building (behind
the scenes)
• Inviting input - trigging ways to participate
• Moderating but letting the tone of the
network emerge organically
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