1. By Benjamin Eugenio Jr LMT
HiMAS Asian Wellness & Spa Academy
Quezon City

2. Basic Assumptions
 Human beings tend to be self-centered
 Give them what they want & they will gladly give you
what you want
 Exercise: Conspiracy of kindness

3. 10 Simple Rules?
Warning: These “rules” are not as simple as it appears
because it requires a lot of introspection & HOTS
 You have to be open to peer pressure & suggestions
 You have to actively participate in transforming
yourself
 Be guided by your personal vision & goals

4. Rule No. 1- Inward Preparedness
 Start the day right by being mentally, physically &
spiritually prepared- pray
 Find a corner where you can be alone & quiet for a
while
 Discard fearful thoughts, imbibe inspiring ones

5. Rule No. 2- Outward Preparedness
 Be at your best- take shower, wear appropriate uniform
& make-up (don’t forget to trim your nails)
 Make sure your dress is properly ironed
 Avoid heavy make-up
 Check you shoes

6. Rule No. 3- Spa Readiness
 Prepare the spa work areas such as the massage
tables, linens & massage paraphernalia
 Make sure the floor is free of dirt
 Wall & door glasses are spot-free & clean
 Linens & towels are arranged impeccably

7. Rule No. 4- Information Readiness
 Make sure you know the regular flight
schedules, boarding areas & other important flight
details
 Anyone who approaches you would definitely have
something to ask
 You cannot afford to be embarrassed & appear ignorant
on flight details

8. Rule No. 5- Don that habitual smile
 A smile is contagious, do spread it around
 As you profile a prospective client coming in- smile
 Do not fake a smile- it is too obvious to hide
 Smile to people even if they appear hostile

9. Rule No. 6- Practice Kindness
 Always be in the look-out for opportunities to help
 Find an old person walking w/ heavy luggage- offer to
help
 Seek faces of persons who are lost & confused- guide
them
 Cheer up a weary-looking woman- by greeting a toddler
tagging along side

10. Rule No. 7- Make passers-by
comfortable
 Each one is anxious in getting to their boarding areas
 Never block their way & offer massage
 Avoid “Indian-pass”
 Never stare at anyone, celebrities or not

11. Rule No. 8- Use magic words
 Apply the formidable marketing tool of Jolibee & Mc
Do
 Greet each one that comes your way
 Thank Everyone that goes out of the spa
 If possible, you thank them by name (check the
boarding pass!)

12. Rule No. 9- Avoid hard-selling
 Always think before you speak
 Never say, “Good morning sir, want to have a massage?”
 Look for positive tell-tales before you offer massage
 Be ready with the right answers, such as services & price
ranges, etc

13. Rule No. 10- Count your blessings
 Be grateful in everything that happens, good or bad
 As much a possible, keep unpleasant incidents to
yourself (but share it to your supervisors for their
guidance)
 Do spread good experiences to your peers & superiors
 Be cheerful at all times

14. In sum,
 Practice makes perfect
 Make kindness part of your whole-being
 In doing so, you will surely reap your rewards

15. Maraming salamat po.