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QM-035-TQM

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Total Quality Management
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction ,[object Object],[object Object]
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Quality? ,[object Object],[object Object],[object Object],[object Object]
Why Quality? ,[object Object],[object Object],[object Object]
Quality perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality perspectives ,[object Object],[object Object],[object Object],[object Object]
Quality perspectives
Quality levels ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality levels ,[object Object],[object Object],[object Object],[object Object]
History of quality management ,[object Object],[object Object],[object Object]
History of quality management ,[object Object],[object Object],[object Object],[object Object]
History of quality management ,[object Object],[object Object],[object Object],[object Object]
History of quality management ,[object Object],[object Object],[object Object],[object Object]
Evolution of TQM philosophies ,[object Object],[object Object],Improve quality Decrease cost because of less rework, fewer mistakes. Productivity improves Capture the market with better quality and reduced cost. Stay in business Long-term competitive strength
The Deming philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Deming philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Deming philosophy ,[object Object],[object Object],[object Object]
The Deming philosophy ,[object Object],[object Object]
The Juran philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Juran philosophy ,[object Object],[object Object],[object Object],[object Object]
The Crosby philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TQM for Middle Management Process Management Statistical Process Control (SPC)
Process management ,[object Object],[object Object],[object Object],[object Object]
Process management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Process management
Process control ,[object Object],[object Object],[object Object],[object Object],[object Object]
Process control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process improvement: Kaizen ,[object Object],[object Object],[object Object],[object Object]
Process improvement: Kaizen ,[object Object],[object Object],[object Object]
Kaizen: Implementation ,[object Object]
Kaizen: Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Kaizen: Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process improvement tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Flow charts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Check sheets ,[object Object],[object Object],[object Object]
Check sheets
Pareto diagrams ,[object Object],[object Object],[object Object],[object Object]
Cause-effect diagrams ,[object Object],[object Object]
Scatter diagrams ,[object Object],[object Object]
Run charts and Control charts ,[object Object],[object Object]
TQM for the Workforce Kaizen teams Quality Circles
Quality circles ,[object Object],[object Object],[object Object],[object Object],[object Object]
Additional process improvement tools ,[object Object],[object Object],[object Object],[object Object]
Additional process improvement tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Management Awards and Framework ISO 9000: 2000 Malcolm Baldrige National Quality Award Deming Prize Six Sigma
ISO 9000: 2000 ,[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 ,[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 structure ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 Quality Management Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 registration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object]
Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object]
TQM for Top Management Strategic Quality Management (SQM) Competitive Advantage
SQM: Hoshin planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SQM: Vision/Mission statement ,[object Object],[object Object],[object Object]
SQM: Vision/Mission statement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SQM: Quality policies ,[object Object],[object Object],[object Object]
SQM: Quality goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
SQM: Deploying quality goals ,[object Object],[object Object],[object Object],[object Object]
SQM: Caveats ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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