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Benefits Of APaid
Search Audit
Hosted by Hanapin Marketing
        & Sam Owen
          07.25.12
Overview

•   Benefits
•   Knowing When To Audit
•   Account Review Best Practices
•   Advanced Assessment Areas
•   Discoveries & Fixes
Benefits – Your Account

•   Increase Conversions / ROI
•   Improve Quality Score
•   Cut Wasteful Spend
•   Revise Account Strategies
Benefits – You & Your Team

• Reinforce analytical skills
• Create short- & long-term action plans
• Helpful in agency settings – win business by showing them
  mistakes you’ve identified that you could fix
• In house – produce reports to show to higher-ups
• Get a second opinion if you can!
When Should You Audit?

• First priority = any accounts which are in trouble
   – Defining trouble: How green are you?
       • Green account = projected within 5% of goal or beating goal
       • Yellow account = projected within 15% of goal
       • Red account = projected worse than 15% of goal

• Know your priorities!
   – Potential for growth

• To stay sharp or to have fun 
Top Audit Errors

•   Timeframe too small
•   Being disrespectful
•   Not having a clear picture of goals
•   Looking only at AdWords
Let’s Audit!
Settings

• Bidding options – CPC/CPA/Auto/Enhanced CPC?
    – Strategy?
        • Optimized for ROI or ROAS?
    – Day Parting / Bid Adjustments?
• Delivery – To search partner or not to search partner, that is the
  question!
• Device Type
    – Keep mobile and desktop separate
    – Does the account have a good multi-screen strategy?
• Ad rotation
• Ad scheduling
    – All days or just weekends?
    – Bid increases for lunchtimes?
    – Dimensions tab
Settings (cont…)

• Search/Display separate
• Display separated out by targeting type
   –   ICM
   –   Topic
   –   Keyword
   –   Placements
• Geo-Targeting & Language
• Start dates!
Campaigns

• Are budgets allocated logically?
  – Divert the majority of your budget (75%+) to your
    stronger campaigns, and use the rest on
    experiments & discovery
• Campaigns organized?
  – Make sense why that campaign is separate from
    another?
  – Naming structure coherent across account?
Match Types

• Do you have an intelligible keyword match
  strategy?
  – Majority of keywords exact and phrase
  – Broad match keywords used more sparingly
     • Too much = no control, too little = no experimenting
     • Run search query reports, spin out new keywords, add
       negatives.
• One way to judge is…
Lin-Rodnitzky Ratio

• Formula devised by David Rodnitzky and Will Lin to measure
  the efficiency of any PPC campaign
• L/R Ratio = CPA of all search queries
       • CPA of all queries with 1+ conversion
• Under 1.5 = Account is too conservative or brand heavy
• Over 2.0 = Account is too aggressive
• The sweet spot = 1.51 to 1.99
Quality Score

•   AdCenter historic QS report




•   Monthly QS download
     – Month on month change
         • Explain rise in CPCs / drop in traffic?
•   Hover over the keyword speech bubble:
KPI Threshold

• How many campaigns / ad groups / keywords
  are hitting goals? How many aren’t?
  – Staying within CPA?
  – Spending too much?
  – Not getting enough leads?
• Your KPIs set the tone of your audit!
Ad Groups

• Number of keywords per ad group?
  – Ideally 10-20, but try to stay under 100
  – Too many?
     • Break out further
  – Too few?
     • Keyword research + expansion
     • Too granular? Hundreds of ad groups can be just as
       unmanageable as hundreds of keywords.
Keywords

• Run a search query report
  – Negative matching
  – Spin off popular queries
• Google Keyword Tool
  – New opportunities
• Bids
  – Set too high?Too low?
  – Impression Share
Ads

• Correct grammar, punctuation, spelling
• Factually correct
   – Replace out of date ads
   – Look out for expired offers
• Running ad tests
   – Time to conclude / start new tests?
   – Try testing out different landing pages – straight to cart vs.
     information page.
• Rotation settings
• Ad Preview Tool
   – Look at competitors ads
       • Be different from those ranking above you &copy good ads ranking
         below you!
Extensions

• Sitelinks
• Location extensions
  – Google places
• Call extensions
  – Remember to check ROAS or CPA!
• Social
• Product
• Mobile App
Display Network

• Check out your automatic placements
  – Exclude poor performers
  – Add strong performers to managed placements
    and bid them up
• Image ad issues!
  – Wrong sizes, spelling mistakes, image quality?
  – Moving gifs or just static?
Remarketing

• Do you have it running?
• Mix of text and image ads
• Target different users differently
  – Set up different audiences for different site
    abandonment stages
Cross Channel Comparison

• AdWordsvsAdCenter
  – Keyword / campaign numbers
  – Upload AdWords campaigns into AdCenter
    Desktop
  – Be vigilant!
    • Older ads left running etc.
Competitors!

•   Bidding strategy
•   Shape of marketplace
•   AdWords Auction Insights
•   Keyword research – Spyfu, iSpionage
Analytics and all that jazz…

Reports to Run               Things to Keep in Mind
• Conversions – is there a   • Goal of landing pages?
  large discrepancy with       Immediate conversions or
  AdWords goals?               more interaction?
• Bounce rate                • Compare paid traffic to
• Time on site                 organic
• Pages visited              • Is tracking in place
• Site search                  properly?
• Multi channel funnels
AdCenter Auditing

• It’s not AdWords!
  – Audit separately
  – Different KWs will perform differently = different
    bid strategy
  – Split out search partner only campaigns
Conversion Rate Auditing

•   CRO is the Yin to PPC’s Yang(see image)
•   Does the page look clean & informative?
•   Is it obvious where to click to buy or sign up?
•   Usability testing
     – Do a test conversion!
     – Set up multi channel funnels to see where people are
         bailing
Present Findings

• Internal / External
• What did you find?
  – Red flags
  – Optimization ideas
  – Expansion opportunities
• Be positive w/ clients
  – What can you do to make things great
  – Don’t trash current efforts
Recap

• Take time to audit
• Go through an account logically and in order of importance
• Look at all aspects of your account, from AdWords to
  Analytics to landing pages.
Q&A
August Webinar
Top PPC Myths Busted!
Wednesday, August 23
Thank You
Further Reading:
• http://www.ppchero.com/nurturing-ppc-accounts/
• http://www.ppchero.com/the-ppc-audit-rewards-for-a-critical-eye/
• http://www.aimclearblog.com/2012/06/06/57-amazing-ways-to-
   audit-ppc-campaigns-like-a-pro-straight-from-smx-advanced/

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Benefits of ppc audit

  • 1. Benefits Of APaid Search Audit Hosted by Hanapin Marketing & Sam Owen 07.25.12
  • 2. Overview • Benefits • Knowing When To Audit • Account Review Best Practices • Advanced Assessment Areas • Discoveries & Fixes
  • 3. Benefits – Your Account • Increase Conversions / ROI • Improve Quality Score • Cut Wasteful Spend • Revise Account Strategies
  • 4. Benefits – You & Your Team • Reinforce analytical skills • Create short- & long-term action plans • Helpful in agency settings – win business by showing them mistakes you’ve identified that you could fix • In house – produce reports to show to higher-ups • Get a second opinion if you can!
  • 5. When Should You Audit? • First priority = any accounts which are in trouble – Defining trouble: How green are you? • Green account = projected within 5% of goal or beating goal • Yellow account = projected within 15% of goal • Red account = projected worse than 15% of goal • Know your priorities! – Potential for growth • To stay sharp or to have fun 
  • 6. Top Audit Errors • Timeframe too small • Being disrespectful • Not having a clear picture of goals • Looking only at AdWords
  • 8. Settings • Bidding options – CPC/CPA/Auto/Enhanced CPC? – Strategy? • Optimized for ROI or ROAS? – Day Parting / Bid Adjustments? • Delivery – To search partner or not to search partner, that is the question! • Device Type – Keep mobile and desktop separate – Does the account have a good multi-screen strategy? • Ad rotation • Ad scheduling – All days or just weekends? – Bid increases for lunchtimes? – Dimensions tab
  • 9. Settings (cont…) • Search/Display separate • Display separated out by targeting type – ICM – Topic – Keyword – Placements • Geo-Targeting & Language • Start dates!
  • 10. Campaigns • Are budgets allocated logically? – Divert the majority of your budget (75%+) to your stronger campaigns, and use the rest on experiments & discovery • Campaigns organized? – Make sense why that campaign is separate from another? – Naming structure coherent across account?
  • 11. Match Types • Do you have an intelligible keyword match strategy? – Majority of keywords exact and phrase – Broad match keywords used more sparingly • Too much = no control, too little = no experimenting • Run search query reports, spin out new keywords, add negatives. • One way to judge is…
  • 12. Lin-Rodnitzky Ratio • Formula devised by David Rodnitzky and Will Lin to measure the efficiency of any PPC campaign • L/R Ratio = CPA of all search queries • CPA of all queries with 1+ conversion • Under 1.5 = Account is too conservative or brand heavy • Over 2.0 = Account is too aggressive • The sweet spot = 1.51 to 1.99
  • 13. Quality Score • AdCenter historic QS report • Monthly QS download – Month on month change • Explain rise in CPCs / drop in traffic? • Hover over the keyword speech bubble:
  • 14. KPI Threshold • How many campaigns / ad groups / keywords are hitting goals? How many aren’t? – Staying within CPA? – Spending too much? – Not getting enough leads? • Your KPIs set the tone of your audit!
  • 15. Ad Groups • Number of keywords per ad group? – Ideally 10-20, but try to stay under 100 – Too many? • Break out further – Too few? • Keyword research + expansion • Too granular? Hundreds of ad groups can be just as unmanageable as hundreds of keywords.
  • 16. Keywords • Run a search query report – Negative matching – Spin off popular queries • Google Keyword Tool – New opportunities • Bids – Set too high?Too low? – Impression Share
  • 17. Ads • Correct grammar, punctuation, spelling • Factually correct – Replace out of date ads – Look out for expired offers • Running ad tests – Time to conclude / start new tests? – Try testing out different landing pages – straight to cart vs. information page. • Rotation settings • Ad Preview Tool – Look at competitors ads • Be different from those ranking above you &copy good ads ranking below you!
  • 18. Extensions • Sitelinks • Location extensions – Google places • Call extensions – Remember to check ROAS or CPA! • Social • Product • Mobile App
  • 19. Display Network • Check out your automatic placements – Exclude poor performers – Add strong performers to managed placements and bid them up • Image ad issues! – Wrong sizes, spelling mistakes, image quality? – Moving gifs or just static?
  • 20. Remarketing • Do you have it running? • Mix of text and image ads • Target different users differently – Set up different audiences for different site abandonment stages
  • 21. Cross Channel Comparison • AdWordsvsAdCenter – Keyword / campaign numbers – Upload AdWords campaigns into AdCenter Desktop – Be vigilant! • Older ads left running etc.
  • 22. Competitors! • Bidding strategy • Shape of marketplace • AdWords Auction Insights • Keyword research – Spyfu, iSpionage
  • 23. Analytics and all that jazz… Reports to Run Things to Keep in Mind • Conversions – is there a • Goal of landing pages? large discrepancy with Immediate conversions or AdWords goals? more interaction? • Bounce rate • Compare paid traffic to • Time on site organic • Pages visited • Is tracking in place • Site search properly? • Multi channel funnels
  • 24. AdCenter Auditing • It’s not AdWords! – Audit separately – Different KWs will perform differently = different bid strategy – Split out search partner only campaigns
  • 25. Conversion Rate Auditing • CRO is the Yin to PPC’s Yang(see image) • Does the page look clean & informative? • Is it obvious where to click to buy or sign up? • Usability testing – Do a test conversion! – Set up multi channel funnels to see where people are bailing
  • 26. Present Findings • Internal / External • What did you find? – Red flags – Optimization ideas – Expansion opportunities • Be positive w/ clients – What can you do to make things great – Don’t trash current efforts
  • 27. Recap • Take time to audit • Go through an account logically and in order of importance • Look at all aspects of your account, from AdWords to Analytics to landing pages.
  • 28. Q&A
  • 29. August Webinar Top PPC Myths Busted! Wednesday, August 23
  • 30. Thank You Further Reading: • http://www.ppchero.com/nurturing-ppc-accounts/ • http://www.ppchero.com/the-ppc-audit-rewards-for-a-critical-eye/ • http://www.aimclearblog.com/2012/06/06/57-amazing-ways-to- audit-ppc-campaigns-like-a-pro-straight-from-smx-advanced/