21. qualitativequantitativeSoft dataUsually open-ended free response, unstructured“exploratory” probing, fishing-expedition type of researchUsually” valid” but not reliableRarely” projectable” to larger audiencesGenerally uses nonrandom sampleHard dataUsually closed ended, forced choice, highly structured“descriptive” or “ explanatory” type of researchUsually “valid” and reliableUsually ” projectable” to larger audiencesGenerally use random sampleexamplesexamplesFocus groupOne on one, depth interviewsObservation, participation, role-playing studiesConvenience pollingTelephone pollsMail surveysMall intercept studiesFace to face interview studiesShared cost or omnibus studiesPanel studies