SlideShare a Scribd company logo
1 of 96
Download to read offline
FLIRTing with the Crowds
                            User-Generated Content & Crowdsourcing

                                        Sami Viitamäki
                                      TeliaSonera Finland

                                               1
Friday, December 14, 2007                                            1
Sami Viitamäki?




Friday, December 14, 2007                     2
Sami Viitamäki?




Friday, December 14, 2007                     2
Agenda

                    •       UGC?
                    • Crowdsourcing?
                    • FLIRT?
                    • Case Sonera

Friday, December 14, 2007                   3
“...various kinds of media content
                            that are produced by end-users,
                            (as opposed to traditional media
                            producers such as professional
                            writers, publishers, journalists,
                            licensed broadcasters and
                            production companies).”

                                                  - Wikipedia

                                            4
Friday, December 14, 2007                                        4
UGC =
                            New Phenomenon?


                                   5
Friday, December 14, 2007                     5
6
Friday, December 14, 2007       6
7
Friday, December 14, 2007       7
8
Friday, December 14, 2007       8
UGC?
Friday, December 14, 2007      9
10
Friday, December 14, 2007        10
2.0                         11
Friday, December 14, 2007        11
12
Friday, December 14, 2007        12
13
Friday, December 14, 2007        13
UGC is evolutionary
            rather than revolutionary
                                                                                        Mobile
                                                                                  (Content, Portal and
                   User Generated Content




                                                                                Social Networking UGC)


                                                                                                            UGC
                                                                                        Internet
                                                               Internet
                                                                                                         Distribution
                                                                                  (Content, Portal and
                                                         (Content, Portal and
                                                                                                          Channels
                                                                                Social Networking UGC)
                                                       Social Networking UGC)



                                              TV                TV                        TV
                                            (Video)           (Video)            (Video, Music, Chat)


                                            Pre-1995         1995-2005                  2006 -
                   Examples




                                                                 14
Friday, December 14, 2007                                                                                           14
Crowdsourcing?



                                  15
Friday, December 14, 2007                    15
Crowdsourcing?

                    •       Company Initiated
                    •       Goal Oriented
                    •       Active customer participation in
                            organizational activities
                    •       Digital Channels
                    •       Wide scale


                                            16
Friday, December 14, 2007                                      16
Friday, December 14, 2007   17
Friday, December 14, 2007   18
19
Friday, December 14, 2007        19
19
Friday, December 14, 2007        19
20
Friday, December 14, 2007        20
21
Friday, December 14, 2007        21
22
Friday, December 14, 2007        22
23
Friday, December 14, 2007        23
24
Friday, December 14, 2007        24
25
Friday, December 14, 2007        25
26
Friday, December 14, 2007        26
27
Friday, December 14, 2007        27
28
Friday, December 14, 2007        28
29
Friday, December 14, 2007        29
30
Friday, December 14, 2007        30
31
Friday, December 14, 2007        31
32
Friday, December 14, 2007        32
Friday, December 14, 2007   33
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          34
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          35
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          36
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          37
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          38
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          39
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          40
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          41
Crowdsourcing on
                   pre-existing web communities




Friday, December 14, 2007                         42
Friday, December 14, 2007   43
Friday, December 14, 2007   44
Friday, December 14, 2007   45
Crowdsourcing by
                            immigrant companies




Friday, December 14, 2007                         46
Friday, December 14, 2007   47
Friday, December 14, 2007   48
Friday, December 14, 2007   49
Creators


                                                                           Own/
                              Creation &     IP transfer                                 Tools of
                                                                         3rd party/
                              Interaction      & Legal                                   Creation
                                                                          Hybrid

                                                                                                Tools for
                                                     Business
                       Initiation      RULES                                         TOOLS        the
                                                                      Area
                                                      needs
                                                                                                Company


                                            Organization
                                                            FOCUS            Scale               Critics
              Connectors                    Capabilities


                                                                                                 Social
                                                    Customer
                      Extrinsic                                                 LANGUAGE
                                                                    Depth
                                    INCENTIVES
                                                                                                Objects
                                                   environment
                      Objective


                                                                        Organization     Nature of
                               Extrinsic
                                              Intrinsic                  Presence       Interaction
                              Subjective



                                                           Crowds

Friday, December 14, 2007                                                                                   50
“Itekki Tekisin”
                      User Generated Advertising Campaign
                                Aug - Sep 2007



Friday, December 14, 2007                                   51
Focus
                    •       Lift the brand’s relevance & flexibility and raise
                            interest among young target groups
                            •   Gain street cred among the youth
                            •   Go to the people where they spend time - the web
                            •   Facilitate a fun form of communication
                            •   Deliver ‘My Sonera’ brand message - “Exactly the
                                kind you want”

                    •       20000+ visitors in a month
                    •       200+ user generated ads
Friday, December 14, 2007                                                          52
Tools

                    • A web-based ad creating tool
                    • Open for anyone to use
                    • Own pictures
                    • Freely created copy text
                    • MAX ‘ease of use’ * ‘freedom of expression’

Friday, December 14, 2007                                           53
Friday, December 14, 2007   54
Friday, December 14, 2007   55
Friday, December 14, 2007   56
Friday, December 14, 2007   56
They’re taking
                     our brand...




                                http://www.flickr.com/photos/nas-city/355756123/
Friday, December 14, 2007                                                     57
Friday, December 14, 2007   58
Friday, December 14, 2007   59
Friday, December 14, 2007   59
Friday, December 14, 2007   60
Friday, December 14, 2007   61
Numbers
                    • 34135 unique visitors
                     • 3295 consumer artists
                     • ~10% created something of their own
                    • 3907 published works
                     • 417 left unpublished
                    • Average time spent on the site ~ 10 min.
Friday, December 14, 2007                                        62
Some of the works...



Friday, December 14, 2007                          63
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Friday, December 14, 2007   64
Thanks!
                               Sami Viitamäki
                            sami.viitamaki@teliasonera.com




Friday, December 14, 2007                                    65

More Related Content

Similar to Presentation Creawell

Social Business By Design by David Armano - Social Fresh Charlotte 8-24-09
Social Business By Design by David Armano - Social Fresh Charlotte 8-24-09Social Business By Design by David Armano - Social Fresh Charlotte 8-24-09
Social Business By Design by David Armano - Social Fresh Charlotte 8-24-09Social Fresh Conference
 
Social Business By Design
Social Business By DesignSocial Business By Design
Social Business By DesignNydrle
 
Social Business By Design
Social Business By DesignSocial Business By Design
Social Business By DesignDavid Armano
 
Conversation 2.0
Conversation 2.0Conversation 2.0
Conversation 2.0frog
 
5 ways to differentiate your company is highly competitive markets
5 ways to differentiate your company is highly competitive markets5 ways to differentiate your company is highly competitive markets
5 ways to differentiate your company is highly competitive marketsFind New Customers
 

Similar to Presentation Creawell (6)

Social Business By Design by David Armano - Social Fresh Charlotte 8-24-09
Social Business By Design by David Armano - Social Fresh Charlotte 8-24-09Social Business By Design by David Armano - Social Fresh Charlotte 8-24-09
Social Business By Design by David Armano - Social Fresh Charlotte 8-24-09
 
Social Business By Design
Social Business By DesignSocial Business By Design
Social Business By Design
 
Social Business By Design
Social Business By DesignSocial Business By Design
Social Business By Design
 
Conversation 2.0
Conversation 2.0Conversation 2.0
Conversation 2.0
 
5 ways to differentiate your company is highly competitive markets
5 ways to differentiate your company is highly competitive markets5 ways to differentiate your company is highly competitive markets
5 ways to differentiate your company is highly competitive markets
 
Ebiosphere09 Vc Final
Ebiosphere09 Vc FinalEbiosphere09 Vc Final
Ebiosphere09 Vc Final
 

Recently uploaded

PB Project 1: Exploring Your Personal Brand
PB Project 1: Exploring Your Personal BrandPB Project 1: Exploring Your Personal Brand
PB Project 1: Exploring Your Personal BrandSharisaBethune
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMVoces Mineras
 
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckPitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckHajeJanKamps
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Kirill Klimov
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfRbc Rbcua
 
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxThe-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxmbikashkanyari
 
Cyber Security Training in Office Environment
Cyber Security Training in Office EnvironmentCyber Security Training in Office Environment
Cyber Security Training in Office Environmentelijahj01012
 
Darshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfDarshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfShashank Mehta
 
1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdfShaun Heinrichs
 
Call Girls Contact Number Andheri 9920874524
Call Girls Contact Number Andheri 9920874524Call Girls Contact Number Andheri 9920874524
Call Girls Contact Number Andheri 9920874524najka9823
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCRashishs7044
 
Chapter 9 PPT 4th edition.pdf internal audit
Chapter 9 PPT 4th edition.pdf internal auditChapter 9 PPT 4th edition.pdf internal audit
Chapter 9 PPT 4th edition.pdf internal auditNhtLNguyn9
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607dollysharma2066
 
Investment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy CheruiyotInvestment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy Cheruiyotictsugar
 
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCRashishs7044
 
Guide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFGuide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFChandresh Chudasama
 
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCRashishs7044
 
Appkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxAppkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxappkodes
 

Recently uploaded (20)

PB Project 1: Exploring Your Personal Brand
PB Project 1: Exploring Your Personal BrandPB Project 1: Exploring Your Personal Brand
PB Project 1: Exploring Your Personal Brand
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQM
 
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckPitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdf
 
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptxThe-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
The-Ethical-issues-ghhhhhhhhjof-Byjus.pptx
 
Cyber Security Training in Office Environment
Cyber Security Training in Office EnvironmentCyber Security Training in Office Environment
Cyber Security Training in Office Environment
 
Darshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfDarshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdf
 
1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf
 
Enjoy ➥8448380779▻ Call Girls In Sector 18 Noida Escorts Delhi NCR
Enjoy ➥8448380779▻ Call Girls In Sector 18 Noida Escorts Delhi NCREnjoy ➥8448380779▻ Call Girls In Sector 18 Noida Escorts Delhi NCR
Enjoy ➥8448380779▻ Call Girls In Sector 18 Noida Escorts Delhi NCR
 
Call Girls Contact Number Andheri 9920874524
Call Girls Contact Number Andheri 9920874524Call Girls Contact Number Andheri 9920874524
Call Girls Contact Number Andheri 9920874524
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
 
Chapter 9 PPT 4th edition.pdf internal audit
Chapter 9 PPT 4th edition.pdf internal auditChapter 9 PPT 4th edition.pdf internal audit
Chapter 9 PPT 4th edition.pdf internal audit
 
Call Us ➥9319373153▻Call Girls In North Goa
Call Us ➥9319373153▻Call Girls In North GoaCall Us ➥9319373153▻Call Girls In North Goa
Call Us ➥9319373153▻Call Girls In North Goa
 
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
 
Investment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy CheruiyotInvestment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy Cheruiyot
 
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
 
Guide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFGuide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDF
 
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
 
Appkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxAppkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptx
 

Presentation Creawell